Luxury Content & Client Experience Manager

Luxury Content & Client Experience Manager

Wagner Bespoke Travel is a luxury travel agency known for crafting extraordinary journeys and building trusted relationships with the worlds best hotels. Were looking for a creative, detail-oriented, and resourceful team player to join us as our Content & Client Experience Manager.

This role blends content creation, client care, and operational supportperfect for someone who loves elevated storytelling.

What Youll Do

• Edit and manage Instagram content, including reels, captions, and stories that reflect our brand voice and aesthetic.
• Create and maintain a content calendar that highlights hotel partners, seasonal travel moments, and upcoming features.
• Oversee and grow our LinkedIn presence, helping position Wagner Bespoke Travel as a thought leader in the luxury travel space.
• Design and send quarterly newsletters via Flodesk with clean visuals and engaging storytelling.
• Use Canva to create on-brand materials for social, digital, and client use.
• Provide occasional concierge support confirming amenities, following up with hotel partners, and helping ensure our clients experiences are flawless.
• Participate in rotating weekend coverage, monitoring messages or time?sensitive client needs as part of a shared team rotation.
• Are a self?starter with experience in social media, communications, or client relations (ideally in travel, lifestyle, or hospitality).
• Have an eye for luxury design and understand the nuances of tone and brand voice.
• Thrive in a small business environment where flexibility, initiative, and collaboration matter.
• Are organized and proactive, with strong writing and editing skills.
• Love luxury hotels, travel, and beautiful content that inspires.

Requirements

• Proven experience in social media management, content creation, and email marketing.
• Strong graphic design skills (Canva proficiency required; Adobe Creative Suite is a plus).
• Video editing experience (CapCut, Final Cut Pro, or similar preferred).
• Exceptional writing and storytelling abilities, with a keen understanding of luxury branding.
• Knowledge of social media trends, algorithms, and best practices.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
• Experience in a luxury brand is a major plus.
• Excellent customer service skills with a client?first mindset.
• A strong aesthetic eye with the ability to curate and create content that aligns with our brand identity.

Why Work With Us?

• Opportunity to shape the digital presence of an award?winning luxury travel agency.
• Work in a beautiful Santa Monica office 4 days per week.
• Collaborate with a fun team creating content on an interesting subject matter.
• Potential for role expansion based on performance and business growth.

To Apply

Send your resume, portfolio or social samples, and a short note on why this role resonates with you to hotel@wagnertravel.com *

• Please note that the salary will vary based on factors including but not limited to experience, education, previous performance, etc.
• Potential Bonus structure likely available.
• Some benefits included like 401k matching, tech stipend, and more.