Web Content Specialist Job at Texas Health and Human Services in Austin

Job Details Functional Title: Web Content Specialist Job Title: Program Specialist V Agency: Health & Human Services Comm Department: MCS Strat Bus Oper Change Mgmt Posting Number: 10802 Closing Date: 11/12/2025 Location: Austin, TX – 4601 W GUADALUPE ST Shift: Day (First days preferred) Telework: May be eligible Travel: Up to 10% Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Nonexempt About the Agency Join the Texas Health and Human Services Commission (HHSC) and contribute to creating a positive impact in the lives of fellow Texans. HHSC supports employees at every stage of their life and work journey through a comprehensive benefits package, including 100% paid health insurance for full‑time employees, a defined benefit pension plan, generous time off, and numerous career advancement opportunities. Desired Experience Graduation from an accredited four‑year college or university with major coursework in digital communications, English, journalism, marketing, communications, or a closely related field. Minimum of three years’ experience in a communication‑related job. Web content experience is preferred. Essential Job Functions Conduct Quarterly Content Reviews – perform scheduled reviews of assigned Medicaid and CHIP webpages to ensure information is accurate, current, and compliant with federal standards. (35%) Coordinate with Subject Matter Experts and Webpage Owners – reach out to, collaborate with SMEs and webpage owners to verify content accuracy and secure necessary updates. (25%) Verify and Document Federal Compliance – assess each page against federal requirements and agency standards; document findings and resolve non‑compliance issues. (15%) Update Content, Links, and Naming Conventions – make routine edits to text, links, and naming to maintain consistency and usability. (15%) Track changes and maintain records – record updates, approvals, and communication to ensure transparency and maintain federal compliance. (5%) Other duties as assigned. (5%) Knowledge, Skills, and Abilities Knowledge: Coordinating web content updates and publishing external communications. Web content standards including formatting standards, naming conventions, and general header/footer use. Basic link checking, content formatting, and version control. Project management and ability to execute projects in a timely, effective manner. General professional writing principles and standards. Associated Press Stylebook. Libel, slander and copyright laws. Abilities: Follow processes related to web updates and other external communication platforms. Perform quality‑focused review of submissions for accuracy and completeness before submitting to the Web Services team or issuing alerts. Clearly communicate ensuring that time‑sensitive deadlines are featured in submission emails and clarifying requirements. Accurately document changes, approvals, and compliance status. Take initiative and independently manage webpage reviews and required updates, ensuring adherence to quarterly timelines. Identify areas of improvement to streamline and strengthen the federal compliance process. Build relationships with business partners to achieve a greater understanding of different business functions and goals. See hidden problems, looking beyond the obvious, and respond accordingly. Work in a demanding, fast‑paced environment and meet targeted deadlines. Skills: Follow routine and provide ongoing support for completing external communications requests and quarterly web page audits. Proficiency in prescriptive, cyclical work processes with consistency and accuracy. Strong editing skills to ensure content meets HHS style guide and is accurate. Exceptional attention to detail and strong organizational skills to manage and track updates on 300+ webpages quarterly. Clear written and verbal communication skills to coordinate with subject matter experts and content owners. Timely and responsive communication. Proven track record for superb written and oral communications; excellent proofreading and editing skills, and a passion for creating relevant content aligned with business objectives and strategies. Attention to detail and ability to prioritize and manage a variety of tasks simultaneously, sometimes under pressure and tight deadlines. Additional Information Must be available to work in our Austin office located at 4601 W. Guadulupe. Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC. EEO Statement In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the online application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview. Pre‑Employment Checks and Work Eligibility Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E‑Verify. You must bring your I‑9 documentation with you on your first day of work. Download the I‑9 Form. Telework Disclaimer This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs. #J-18808-Ljbffr