Operations Manager - Pilates Studio Job at URBAN DESIGN SPECIALISTS LLC in Calif

Overview

Operations Manager - Pilates Studio at URBAN DESIGN SPECIALISTS LLC (BASI Pilates Marina Del Rey).

Location: 13448 Beach Ave, Unit 1, Marina Del Rey, 90292
Employment Type: Full-Time
Compensation: $55,000-$70,000 DOE + performance-based bonuses + studio perks
Reports to: Studio Owner/Director

About Us: At BASI Pilates Marina Del Rey, we’re a vibrant, welcoming community rooted in mindful movement, client care, and quality instruction. With 7 state-of-the-art reformers and a passionate team of instructors and front desk staff, we’re on a mission to make every class an exceptional experience. We’re looking for a driven, organized, and people-focused Operations Manager to lead our day-to-day studio operations.

Role Overview

The Operations Manager ensures the studio runs efficiently and smoothly, creating a seamless experience for both clients and staff. You’ll be the go-to person for managing schedules, supporting staff, handling client needs, and keeping everything on track — from inventory to instructor subs.

Key Responsibilities

• Studio Operations: Oversee daily operations, including studio opening/closing procedures; maintain studio cleanliness, supplies, and equipment upkeep
• Class scheduling, instructor coverage, and booking software (e.g., Mindbody, Bookee)
• Staff Management: Schedule and supervise front desk team members; support instructor team (sub coordination, communication, team meetings); onboard, train, and develop staff in collaboration with the owner
• Client Experience: Resolve client concerns with empathy and efficiency; oversee intro offer performance and client retention workflows; ensure a consistent, high-quality front desk and studio experience
• Sales & Business Support: Track and report on membership sales, renewals, and intro offer conversions; support marketing campaigns and community events; manage retail inventory and merchandise restocking
• Financial & Admin Support: Assist with payroll input and staff hours tracking; monitor studio KPIs (attendance, revenue, retention); communicate studio needs and insights to ownership regularly

What We're Looking For

• 2+ years of operations, studio management, or team leadership experience (fitness/wellness background preferred)
• Excellent communication and organizational skills
• Friendly, proactive, and solutions-oriented mindset
• Familiarity with Mindbody, Bookee, Mariana Tek, or similar CRM platforms
• Passion for wellness, Pilates, and team-building

Perks

• Unlimited studio classes
• Team discounts on retail
• Paid time off
• Monthly performance bonuses based on studio growth goals

To Apply

Send your resume and a short note about why you’re passionate about this role to:

info@basipilatesmarina.com