Town of Plainfield
911 Dispatch Communications Officer- Hendricks County Communications Center
Town of Plainfield, Plainfield, Illinois, United States, 46768
911 Dispatch Communications Officer – Hendricks County Communications Center
Be among the first 25 applicants. Applications are valid for one year and must be submitted through NEOGOV.
General Purpose The Communications Officer is responsible for answering and assessing both emergency and non‑emergency calls and dispatching the appropriate employees to the incident. We are accepting laterals! If you meet the qualifications, lateral pay will be considered.
Essential Duties And Responsibilities
Receive emergency calls, gather maximum information in minimum time, determine appropriate response, and dispatch emergency personnel accordingly; comfort emotionally distraught persons and provide instructions.
Maintain all requirements for training within the Center and any outside training required.
Maintain good public relations with citizens and community agencies.
Monitor radio networks continuously, responding to requests for assistance, maintaining the location and status of user activity, and transmitting information to the appropriate users.
Verify, enter, maintain, document, and retrieve IDACS/NCIC information for county and other law enforcement and related departments, such as courts, prosecutors, and probation departments; receive and transmit information regarding criminal histories, driver’s licenses, vehicle registrations, gun permits, missing persons, and stolen property. Contact state and local highway/street departments and various institutions of impending severe weather, such as schools and medical facilities.
Process records such as handgun permits and vehicle identification confirmation for the Indiana State Police Firearms Section and the Indiana Bureau of Motor Vehicles.
Maintain efficient operation of the Center’s communications systems and other assigned equipment.
Recognize and contact appropriate vendors during system failures; function properly during any system failures.
Provide pre‑arrival instructions if necessary.
Monitor all security systems and recording devices pertaining to Center operations.
Provide road and weather information upon request.
Maintain current knowledge of county, including municipalities, subdivisions, streets, businesses, and telephone prefixes.
Page all required fire department runs in regard to general tone, out‑of‑district, working incidents, and hospital diversions.
Fax warrants, run reports, and other information to requesting agencies as needed.
Perform other related duties as assigned.
Supervisory Responsibilities This position has no supervisory responsibilities.
Requirements Qualifications To perform this job successfully, an individual must be able to perform each essential duty according to the requirements of the organization. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. In addition, you must successfully pass each phase of the hiring process: Computer Aptitude – Critical, Interview, Background Investigation, Psychological Exam, and Medical Exam.
Town‑related Competencies
Teamwork and Collaboration – Builds positive relationships with coworkers, assists with all types of work, incorporates feedback, reinforces team members, and admits mistakes.
Service to Citizens – Represents the Town well, meets customers’ needs, follows up, resolves problems quickly and effectively, and provides extra help when needed.
Professionalism – Demonstrates professional appearance and actions, flexible attitude, respectful communication, and wise use of resources.
Dependability – Attends work on schedule, follows the attendance policy, completes tasks on time, and follows through on projects issued by leadership.
Interpersonal Communications – Communicates clearly, listens actively, and maintains confidentiality.
Job Knowledge and Work Habits – Performs with a positive attitude, seeks help when needed, participates in training, and shares knowledge.
Job‑related Competencies
Problem Solving – Identifies and resolves problems, analyzes information, develops solutions, and works well in groups.
Cost Consciousness – Works within budget, implements cost‑saving measures, and conserves resources.
Safety and Security – Observes procedures, reports unsafe conditions, and uses equipment properly.
Adaptability – Adjusts to changes, manages competing demands, and handles unexpected events.
Education and/or Experience High school diploma or GED; or one year related experience and/or training; or an equivalent combination. Emergency Medical Dispatcher and Communications Training Officer certifications are required. Previous experience in a dispatch or call‑center environment is desired.
Necessary Knowledge, Skills and Abilities
Computer software skills: Microsoft Outlook, Word, Excel, PowerPoint, and Computer‑Aided Dispatch.
Working knowledge of computerized public safety information systems, radio equipment, telephone systems, alarm systems, and other communication equipment.
Knowledge of dispatch laws, policies, methods, practices, and regulations.
Clear communication and ability to function in stressful situations.
Familiarity with police and fire department systems and practices.
Ability to identify, coordinate, and resolve a wide variety of issues related to emergency dispatch operations.
Knowledge of radio frequencies, procedures, limitations, acronyms, and codes.
Knowledge of county geography and area law enforcement.
Sound judgment within established protocols and guidelines.
General understanding of report writing and attention to detail.
Ability to maintain positive relationships with residents, vendors, and other departments.
CPR/AED certification required.
Ability to keep all required licenses, certifications, and in‑service requirements current.
Operational ability with computer equipment: printer, copier, scanner, fax machine and other office equipment.
English fluency required; Spanish desired.
Physical Demands Requirements include sitting, walking, using hands to handle objects, reaching, talking, hearing, occasionally standing, climbing, stooping, and lifting up to 25 pounds. Vision requirements include close, distance, color, peripheral, depth perception, and ability to adjust focus.
Work Environment The work environment may involve exposure to moving mechanical parts, electrical shock risks, and outdoor conditions. Noise levels are usually quiet to moderate. The occupants’ offices are open 24/7; the position may require work on weekends, holidays, and requires a valid driver’s license for vehicle use. Shift schedule: 11.5‑hour shifts (2‑2‑3 pattern) with 88‑hour holiday allowance.
Seniority level Entry level
Employment type Full‑time
Job function Other
Industries Government Administration
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General Purpose The Communications Officer is responsible for answering and assessing both emergency and non‑emergency calls and dispatching the appropriate employees to the incident. We are accepting laterals! If you meet the qualifications, lateral pay will be considered.
Essential Duties And Responsibilities
Receive emergency calls, gather maximum information in minimum time, determine appropriate response, and dispatch emergency personnel accordingly; comfort emotionally distraught persons and provide instructions.
Maintain all requirements for training within the Center and any outside training required.
Maintain good public relations with citizens and community agencies.
Monitor radio networks continuously, responding to requests for assistance, maintaining the location and status of user activity, and transmitting information to the appropriate users.
Verify, enter, maintain, document, and retrieve IDACS/NCIC information for county and other law enforcement and related departments, such as courts, prosecutors, and probation departments; receive and transmit information regarding criminal histories, driver’s licenses, vehicle registrations, gun permits, missing persons, and stolen property. Contact state and local highway/street departments and various institutions of impending severe weather, such as schools and medical facilities.
Process records such as handgun permits and vehicle identification confirmation for the Indiana State Police Firearms Section and the Indiana Bureau of Motor Vehicles.
Maintain efficient operation of the Center’s communications systems and other assigned equipment.
Recognize and contact appropriate vendors during system failures; function properly during any system failures.
Provide pre‑arrival instructions if necessary.
Monitor all security systems and recording devices pertaining to Center operations.
Provide road and weather information upon request.
Maintain current knowledge of county, including municipalities, subdivisions, streets, businesses, and telephone prefixes.
Page all required fire department runs in regard to general tone, out‑of‑district, working incidents, and hospital diversions.
Fax warrants, run reports, and other information to requesting agencies as needed.
Perform other related duties as assigned.
Supervisory Responsibilities This position has no supervisory responsibilities.
Requirements Qualifications To perform this job successfully, an individual must be able to perform each essential duty according to the requirements of the organization. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. In addition, you must successfully pass each phase of the hiring process: Computer Aptitude – Critical, Interview, Background Investigation, Psychological Exam, and Medical Exam.
Town‑related Competencies
Teamwork and Collaboration – Builds positive relationships with coworkers, assists with all types of work, incorporates feedback, reinforces team members, and admits mistakes.
Service to Citizens – Represents the Town well, meets customers’ needs, follows up, resolves problems quickly and effectively, and provides extra help when needed.
Professionalism – Demonstrates professional appearance and actions, flexible attitude, respectful communication, and wise use of resources.
Dependability – Attends work on schedule, follows the attendance policy, completes tasks on time, and follows through on projects issued by leadership.
Interpersonal Communications – Communicates clearly, listens actively, and maintains confidentiality.
Job Knowledge and Work Habits – Performs with a positive attitude, seeks help when needed, participates in training, and shares knowledge.
Job‑related Competencies
Problem Solving – Identifies and resolves problems, analyzes information, develops solutions, and works well in groups.
Cost Consciousness – Works within budget, implements cost‑saving measures, and conserves resources.
Safety and Security – Observes procedures, reports unsafe conditions, and uses equipment properly.
Adaptability – Adjusts to changes, manages competing demands, and handles unexpected events.
Education and/or Experience High school diploma or GED; or one year related experience and/or training; or an equivalent combination. Emergency Medical Dispatcher and Communications Training Officer certifications are required. Previous experience in a dispatch or call‑center environment is desired.
Necessary Knowledge, Skills and Abilities
Computer software skills: Microsoft Outlook, Word, Excel, PowerPoint, and Computer‑Aided Dispatch.
Working knowledge of computerized public safety information systems, radio equipment, telephone systems, alarm systems, and other communication equipment.
Knowledge of dispatch laws, policies, methods, practices, and regulations.
Clear communication and ability to function in stressful situations.
Familiarity with police and fire department systems and practices.
Ability to identify, coordinate, and resolve a wide variety of issues related to emergency dispatch operations.
Knowledge of radio frequencies, procedures, limitations, acronyms, and codes.
Knowledge of county geography and area law enforcement.
Sound judgment within established protocols and guidelines.
General understanding of report writing and attention to detail.
Ability to maintain positive relationships with residents, vendors, and other departments.
CPR/AED certification required.
Ability to keep all required licenses, certifications, and in‑service requirements current.
Operational ability with computer equipment: printer, copier, scanner, fax machine and other office equipment.
English fluency required; Spanish desired.
Physical Demands Requirements include sitting, walking, using hands to handle objects, reaching, talking, hearing, occasionally standing, climbing, stooping, and lifting up to 25 pounds. Vision requirements include close, distance, color, peripheral, depth perception, and ability to adjust focus.
Work Environment The work environment may involve exposure to moving mechanical parts, electrical shock risks, and outdoor conditions. Noise levels are usually quiet to moderate. The occupants’ offices are open 24/7; the position may require work on weekends, holidays, and requires a valid driver’s license for vehicle use. Shift schedule: 11.5‑hour shifts (2‑2‑3 pattern) with 88‑hour holiday allowance.
Seniority level Entry level
Employment type Full‑time
Job function Other
Industries Government Administration
#J-18808-Ljbffr