Breed Staffing
Service Desk & Media Engineer
About Us
At GPL Technologies, our mission is to provide powerful, reliable, and innovative technology services and leadership to creative companies by combining specialized industry expertise with excellence in engineering. We are a rapidly growing technology services firm that cater to some of Hollywood’s most notable movie studios, gaming companies, visual effects houses, and advertising firms. Our vision is to expand GPL’s presence globally, building an elite team of technology specialists focused on empowering creatives to achieve their vision without worrying about managing technology.
Job Summary As a Service Desk & Media Engineer, you'll be a key point of contact for internal clients, managing Level 1 incidents and service requests. You'll handle these requests via our ITSM system, resolving issues you can and escalating to Level 3 when necessary. You'll also be instrumental in supporting our media infrastructure, which includes troubleshooting and resolving media workflow issues, and providing support to sweatboxes and theaters. Furthermore, you'll manage routine maintenance and upgrades on all media-related hardware and software. Experience supporting AV setups, playback, equipment, and projectors is essential. Beyond these core tasks, you'll contribute to various projects and initiatives as opportunities arise.
Responsibilities
Handles common customer service requests, offering support wherever necessary
Follows agreed procedures to identify, register and categorise incidents
Installs or removes hardware and/or software, using supplied installation instructions and tools, including handover to the client
Applies tools, techniques and processes to create and maintain an accurate asset
Troubleshoot and resolve issues related to media workflows, codecs, and file formats
Uses standard procedures and diagnostic tools to monitor and implement optimization to ensure smooth operations
Assists with routine maintenance and upgrades on media-related hardware and software
Supports interactive review sessions in theatres and sweatboxes
Skills & Experience
Experience working with FreshService or a similar service management system
Experience working in Linux, Windows, and macOS operating systems
Experience with media production workflows and software (Adobe Creative Suite, Autodesk Maya, Nuke)
Understanding of video codecs, file formats, and colour spaces
Awareness of basic media terms, tools and concepts
Awareness of digital production technologies
A true team player with great communication and interpersonal skills
Prior experience in a service desk or IT support role is preferred
Prior experience in a media engineering or post‑production environment is preferred
Building and maintaining relationships with key people in the organization
You will establish a clear understanding of the company's vision, goals and strategy and actively contribute to the achievement of the goals and execution of the strategy
Results‑oriented with a history of consistently meeting deadlines
Excellent written and spoken technical English
Ability to work with distributed teams
Compensation And Benefits We offer:
Competitive compensation
401(k) employer match up to 4% of annual base salary
Dental / Health / Vision / Life / Accident Insurances
Paid time off
Above all, you'll be a part of a great team of people serving a vibrant and exciting community of creative media companies around the globe.
#J-18808-Ljbffr
Job Summary As a Service Desk & Media Engineer, you'll be a key point of contact for internal clients, managing Level 1 incidents and service requests. You'll handle these requests via our ITSM system, resolving issues you can and escalating to Level 3 when necessary. You'll also be instrumental in supporting our media infrastructure, which includes troubleshooting and resolving media workflow issues, and providing support to sweatboxes and theaters. Furthermore, you'll manage routine maintenance and upgrades on all media-related hardware and software. Experience supporting AV setups, playback, equipment, and projectors is essential. Beyond these core tasks, you'll contribute to various projects and initiatives as opportunities arise.
Responsibilities
Handles common customer service requests, offering support wherever necessary
Follows agreed procedures to identify, register and categorise incidents
Installs or removes hardware and/or software, using supplied installation instructions and tools, including handover to the client
Applies tools, techniques and processes to create and maintain an accurate asset
Troubleshoot and resolve issues related to media workflows, codecs, and file formats
Uses standard procedures and diagnostic tools to monitor and implement optimization to ensure smooth operations
Assists with routine maintenance and upgrades on media-related hardware and software
Supports interactive review sessions in theatres and sweatboxes
Skills & Experience
Experience working with FreshService or a similar service management system
Experience working in Linux, Windows, and macOS operating systems
Experience with media production workflows and software (Adobe Creative Suite, Autodesk Maya, Nuke)
Understanding of video codecs, file formats, and colour spaces
Awareness of basic media terms, tools and concepts
Awareness of digital production technologies
A true team player with great communication and interpersonal skills
Prior experience in a service desk or IT support role is preferred
Prior experience in a media engineering or post‑production environment is preferred
Building and maintaining relationships with key people in the organization
You will establish a clear understanding of the company's vision, goals and strategy and actively contribute to the achievement of the goals and execution of the strategy
Results‑oriented with a history of consistently meeting deadlines
Excellent written and spoken technical English
Ability to work with distributed teams
Compensation And Benefits We offer:
Competitive compensation
401(k) employer match up to 4% of annual base salary
Dental / Health / Vision / Life / Accident Insurances
Paid time off
Above all, you'll be a part of a great team of people serving a vibrant and exciting community of creative media companies around the globe.
#J-18808-Ljbffr