Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the Role Anthropic is seeking an experienced Customer Marketing Manager to support how we build and nurture customer relationships—from initial success through long-term advocacy. This isn’t a traditional customer marketing role focused solely on case studies. Instead, you’ll develop comprehensive programs that guide customers through their entire journey with Claude, creating authentic advocates while building lasting loyalty.
Responsibilities
Support our customer storytelling program from story identification through creation and distribution.
Create compelling narratives that demonstrate Claude’s impact across different industries and use cases.
Develop multi-format customer campaigns that accelerate market adoption.
Build and nurture relationships with customers to foster authentic advocacy.
Partner with Sales, Product, and Communications teams to identify and amplify customer successes.
Maximize story impact through coordinated internal and external amplification strategies.
Guide Sales teams on effectively using customer stories to accelerate deals.
Drive customer engagement through loyalty programs and community initiatives.
Qualifications
6+ years of experience in customer marketing, ideally B2B SaaS.
Excellent written and verbal storytelling abilities, proven through technical customer stories that drove business results.
Experience building relationships with technical executives and business leaders.
Experience working with customers of all shapes/sizes, from large enterprises to fast‑growth startups.
Track record of creating effective content in multiple formats (text, video, speakers/content for events).
Expertise in amplifying customer stories across internal and external channels for maximum impact, using them as key growth levers across the business.
Data‑driven approach to measuring and improving program impact.
Ability to manage multiple priorities while maintaining high‑quality standards.
History of successful collaboration across Sales, Product, and Communications teams.
Strategic mindset balanced with strong execution capabilities.
Strong Candidates May Have
Experience building and managing customer loyalty or community programs.
Track record of successful customer advisory board (CAB) and event programming.
Background working with enterprise technology companies and their unique needs.
Compensation Expected base compensation: $255,000 – $255,000 USD. Equity, benefits, and incentive compensation may also be included.
Logistics Education requirements:
At least a Bachelor’s degree in a related field or equivalent experience.
Location‑based hybrid policy:
Staff expected to be in one of our offices at least 25% of the time; some roles may require more time in offices.
Visa sponsorship:
We sponsor visas and will make every reasonable effort to secure a visa if you receive an offer.
We encourage you to apply even if you don’t meet every qualification. We value diverse applicants and invite everyone to apply.
Why Anthropic? We believe that the highest‑impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large‑scale research efforts. We value impact—advancing our long‑term goals of steerable, trustworthy AI—rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We are an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest‑impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT‑3, Circuit‑Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Conclusion Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space. Guidance on Candidates’ AI Usage: Learn about our policy for using AI in our application process.
Equal Employment Opportunity As set forth in Anthropic’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
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About the Role Anthropic is seeking an experienced Customer Marketing Manager to support how we build and nurture customer relationships—from initial success through long-term advocacy. This isn’t a traditional customer marketing role focused solely on case studies. Instead, you’ll develop comprehensive programs that guide customers through their entire journey with Claude, creating authentic advocates while building lasting loyalty.
Responsibilities
Support our customer storytelling program from story identification through creation and distribution.
Create compelling narratives that demonstrate Claude’s impact across different industries and use cases.
Develop multi-format customer campaigns that accelerate market adoption.
Build and nurture relationships with customers to foster authentic advocacy.
Partner with Sales, Product, and Communications teams to identify and amplify customer successes.
Maximize story impact through coordinated internal and external amplification strategies.
Guide Sales teams on effectively using customer stories to accelerate deals.
Drive customer engagement through loyalty programs and community initiatives.
Qualifications
6+ years of experience in customer marketing, ideally B2B SaaS.
Excellent written and verbal storytelling abilities, proven through technical customer stories that drove business results.
Experience building relationships with technical executives and business leaders.
Experience working with customers of all shapes/sizes, from large enterprises to fast‑growth startups.
Track record of creating effective content in multiple formats (text, video, speakers/content for events).
Expertise in amplifying customer stories across internal and external channels for maximum impact, using them as key growth levers across the business.
Data‑driven approach to measuring and improving program impact.
Ability to manage multiple priorities while maintaining high‑quality standards.
History of successful collaboration across Sales, Product, and Communications teams.
Strategic mindset balanced with strong execution capabilities.
Strong Candidates May Have
Experience building and managing customer loyalty or community programs.
Track record of successful customer advisory board (CAB) and event programming.
Background working with enterprise technology companies and their unique needs.
Compensation Expected base compensation: $255,000 – $255,000 USD. Equity, benefits, and incentive compensation may also be included.
Logistics Education requirements:
At least a Bachelor’s degree in a related field or equivalent experience.
Location‑based hybrid policy:
Staff expected to be in one of our offices at least 25% of the time; some roles may require more time in offices.
Visa sponsorship:
We sponsor visas and will make every reasonable effort to secure a visa if you receive an offer.
We encourage you to apply even if you don’t meet every qualification. We value diverse applicants and invite everyone to apply.
Why Anthropic? We believe that the highest‑impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large‑scale research efforts. We value impact—advancing our long‑term goals of steerable, trustworthy AI—rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We are an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest‑impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT‑3, Circuit‑Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Conclusion Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space. Guidance on Candidates’ AI Usage: Learn about our policy for using AI in our application process.
Equal Employment Opportunity As set forth in Anthropic’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
#J-18808-Ljbffr