Hilton
Director of Sales and Marketing – Conrad Los Angeles
Hilton, Los Angeles, California, United States, 90079
Overview
Located in Downtown LA’s cultural corridor, Conrad Los Angeles is the city’s newest luxury destination, featuring over 300 rooms, a world-class spa, a 16,000-square-foot rooftop pool deck, 12,000 square feet of event space, and three dynamic dining experiences—including our signature restaurant, San Laurel, all in partnership with Chef Jose Andres’ award-winning restaurant group, JoseAndresFoodGroup. Want to get an inside look? Take a virtual tour. Role
As the Director of Sales & Marketing, you will be responsible for overseeing commercial strategies for your hotel. Your goal is to improve the performance of the asset by connecting strategy and business processes. About Hilton Commercial Services
Hilton’s Commercial Services organization is comprised of team members driving our sales, revenue, marketing, catering, and events management, call centers, and analytics functions. These functions are the core of Hilton’s “commercial engine” and are essential to Hilton’s ability to drive profitable growth. What will I be doing?
The primary responsibilities are to design, develop, and deploy business strategies that are creative, dynamic, and impactful for the Americas and lead the Hotel Sales and Marketing process. Key deliverables include moving the business analytics, processes, including cadence of activities to a predictive and prescriptive approach to drive performance. This includes development and communication of commercial strategies and standards through a structured cadence and analysis of company revenue performance against established goals. In this role, you will facilitate the delivery of the Americas Commercial Operating Model and should possess strong leadership, communication, and networking skills. Strategy
Produce your hotel’s Annual Multi-Year Commercial Strategy Plan, in partnership with on-property leaders and regional support Connect the performance needs for the hotel with the solutions designed by the Hilton enterprise Direct accountability for setting the strategy and delivery of your hotel’s revenues including group rooms, banquets, catering, business transient and leisure transient Work with Commercial Leadership to ensure that Business Review Guidelines and Group Pricing & Rate Quotation Strategies are in place to maximize pricing components of sales and catering opportunities and achieve positive group market share Support hotel B2B marketing, digital marketing, social media, public relations and communications activities. Guide the e-Commerce teams to ensure online hotel content is accurate and effective Work with Commercial Leaders to establish optimal business mix, review and validate revenue forecasts to improve accuracy while developing strategies for different demand periods, and review and approve retail and group pricing strategies Work with fellow Executive Committee members to ensure profits are maximized in line with GOP and EBITDA targets Develop and execute departmental expense budget and forecasts Develop and maintain knowledge of competitor and market activity Responsible for the execution of the Sales and Catering annual Sales Incentive Program Leadership
Lead weekly, monthly, and quarterly Sales & Marketing Optimization Process for hotel. Convert the outcome into actionable business strategies Contribute to annual Commercial Cadence communication regarding performance drivers Conform to Hilton brand standards and corporate identity and utilize all communication tools Responsible for recruiting and retention of all sales and marketing roles Lead, engage, and develop team members, including ongoing performance development and Career Development Plans Conduct performance review for all direct reports and provide feedback for dotted line reports, including groups: Group Sales, Business Transient Sales, Leisure Sales, Catering Sales, Marketing Facilitate and lead a culture aligned with Hilton’s DEI and ESG enterprise goals Ownership, Customer, and Stakeholder Relations
Own performance and commercial activity reporting for each of your hotels Present commercial strategies to key business partners and ownership groups in coordination with AVPs, Regional Commercial Director and General Manager(s) Liaise with Hilton Worldwide Sales, regional support and brand teams Build relationships with CVB, community influencers and 3rd party travel partners Engage customers from all sales segments Support of team’s site visits and pre-convention meetings Support sales managers\' travel into feeder markets What are we looking for?
Minimum qualifications: Hotel Sales, Catering or Marketing Experience Leadership management Experience Ability to travel Experience in hotel management, or related industry, essential Highly professional presentations and communication (oral and written) skills Proficiency with standard Microsoft Office Ability to perform critical analysis Helpful capabilities: Four-year college degree preferred Adaptable experience with business strategy, business planning, and business plan development Ability to speak multiple languages Multiple Brand experience Hilton values Hospitality – We’re passionate about delivering exceptional guest experiences. Integrity – We do the right thing, all the time. Leadership – We’re leaders in our industry and in our communities. Teamwork – We’re team players in everything we do. Ownership – We’re the owners of our actions and decisions. Now – We operate with a sense of urgency and discipline Key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton?
Hilton is the leading global hospitality company. Our vision is to fill the earth with the light and warmth of hospitality. Our team members drive remarkable hospitality experiences across our global brands. The Benefits
Access to pay through DailyPay Health insurance Career growth and development Team Member Resource Groups Recognition and rewards programs Go Hilton travel discount program Best-in-Class Paid Time Off Parental leave Employee stock purchase program – discounted Hilton shares Education benefit Note: Benefits may vary by property and union agreements The annual salary range for this role is $180,000 to $195,000 We will consider all qualified Applicants, including those with Criminal Histories, in a manner consistent with applicable laws. LI-TA1
Job:
Sales Title:
Director of Sales and Marketing – Conrad Los Angeles Location:
null Requisition ID:
HOT0C2Q0 EOE/AA/Disabled/Veterans
#J-18808-Ljbffr
Located in Downtown LA’s cultural corridor, Conrad Los Angeles is the city’s newest luxury destination, featuring over 300 rooms, a world-class spa, a 16,000-square-foot rooftop pool deck, 12,000 square feet of event space, and three dynamic dining experiences—including our signature restaurant, San Laurel, all in partnership with Chef Jose Andres’ award-winning restaurant group, JoseAndresFoodGroup. Want to get an inside look? Take a virtual tour. Role
As the Director of Sales & Marketing, you will be responsible for overseeing commercial strategies for your hotel. Your goal is to improve the performance of the asset by connecting strategy and business processes. About Hilton Commercial Services
Hilton’s Commercial Services organization is comprised of team members driving our sales, revenue, marketing, catering, and events management, call centers, and analytics functions. These functions are the core of Hilton’s “commercial engine” and are essential to Hilton’s ability to drive profitable growth. What will I be doing?
The primary responsibilities are to design, develop, and deploy business strategies that are creative, dynamic, and impactful for the Americas and lead the Hotel Sales and Marketing process. Key deliverables include moving the business analytics, processes, including cadence of activities to a predictive and prescriptive approach to drive performance. This includes development and communication of commercial strategies and standards through a structured cadence and analysis of company revenue performance against established goals. In this role, you will facilitate the delivery of the Americas Commercial Operating Model and should possess strong leadership, communication, and networking skills. Strategy
Produce your hotel’s Annual Multi-Year Commercial Strategy Plan, in partnership with on-property leaders and regional support Connect the performance needs for the hotel with the solutions designed by the Hilton enterprise Direct accountability for setting the strategy and delivery of your hotel’s revenues including group rooms, banquets, catering, business transient and leisure transient Work with Commercial Leadership to ensure that Business Review Guidelines and Group Pricing & Rate Quotation Strategies are in place to maximize pricing components of sales and catering opportunities and achieve positive group market share Support hotel B2B marketing, digital marketing, social media, public relations and communications activities. Guide the e-Commerce teams to ensure online hotel content is accurate and effective Work with Commercial Leaders to establish optimal business mix, review and validate revenue forecasts to improve accuracy while developing strategies for different demand periods, and review and approve retail and group pricing strategies Work with fellow Executive Committee members to ensure profits are maximized in line with GOP and EBITDA targets Develop and execute departmental expense budget and forecasts Develop and maintain knowledge of competitor and market activity Responsible for the execution of the Sales and Catering annual Sales Incentive Program Leadership
Lead weekly, monthly, and quarterly Sales & Marketing Optimization Process for hotel. Convert the outcome into actionable business strategies Contribute to annual Commercial Cadence communication regarding performance drivers Conform to Hilton brand standards and corporate identity and utilize all communication tools Responsible for recruiting and retention of all sales and marketing roles Lead, engage, and develop team members, including ongoing performance development and Career Development Plans Conduct performance review for all direct reports and provide feedback for dotted line reports, including groups: Group Sales, Business Transient Sales, Leisure Sales, Catering Sales, Marketing Facilitate and lead a culture aligned with Hilton’s DEI and ESG enterprise goals Ownership, Customer, and Stakeholder Relations
Own performance and commercial activity reporting for each of your hotels Present commercial strategies to key business partners and ownership groups in coordination with AVPs, Regional Commercial Director and General Manager(s) Liaise with Hilton Worldwide Sales, regional support and brand teams Build relationships with CVB, community influencers and 3rd party travel partners Engage customers from all sales segments Support of team’s site visits and pre-convention meetings Support sales managers\' travel into feeder markets What are we looking for?
Minimum qualifications: Hotel Sales, Catering or Marketing Experience Leadership management Experience Ability to travel Experience in hotel management, or related industry, essential Highly professional presentations and communication (oral and written) skills Proficiency with standard Microsoft Office Ability to perform critical analysis Helpful capabilities: Four-year college degree preferred Adaptable experience with business strategy, business planning, and business plan development Ability to speak multiple languages Multiple Brand experience Hilton values Hospitality – We’re passionate about delivering exceptional guest experiences. Integrity – We do the right thing, all the time. Leadership – We’re leaders in our industry and in our communities. Teamwork – We’re team players in everything we do. Ownership – We’re the owners of our actions and decisions. Now – We operate with a sense of urgency and discipline Key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton?
Hilton is the leading global hospitality company. Our vision is to fill the earth with the light and warmth of hospitality. Our team members drive remarkable hospitality experiences across our global brands. The Benefits
Access to pay through DailyPay Health insurance Career growth and development Team Member Resource Groups Recognition and rewards programs Go Hilton travel discount program Best-in-Class Paid Time Off Parental leave Employee stock purchase program – discounted Hilton shares Education benefit Note: Benefits may vary by property and union agreements The annual salary range for this role is $180,000 to $195,000 We will consider all qualified Applicants, including those with Criminal Histories, in a manner consistent with applicable laws. LI-TA1
Job:
Sales Title:
Director of Sales and Marketing – Conrad Los Angeles Location:
null Requisition ID:
HOT0C2Q0 EOE/AA/Disabled/Veterans
#J-18808-Ljbffr