Fashion Advisor, Madison Job at CHANEL in New York

Fashion Advisor

About the role

We are looking for a Fashion Advisor with a passion for client service and an expertise in fashion. The Fashion Advisor will consistently provide a superior level of service to clients, while increasing client conversion and retention to drive business revenue and inspire brand loyalty. The Fashion Advisor will work alongside a diverse sales team, and report to the Boutique’s leadership.

What impact you can create at CHANEL

• Lead the development of new customers, converting walk‑in traffic to clients and brand ambassadors by creating energy, excitement and desire around the product and brand
• Optimize the client experience through providing clients with prompt, professional, warm and courteous service
• Build genuine relationships with clients through thoughtful and consistent outreach
• Demonstrate a can‑do attitude in every situation to constantly raise the level of service provided and consistently exceed client expectations
• Take in repairs and maintain consistent follow‑up with clients regarding repairs and alterations

You are energized by

• The history and heritage of The House of CHANEL
• Being truly service‑minded
• Utilizing your fashion expertise to inspire others
• Building collaborative partnerships and relationships in a team‑focused environment
• Fostering a meaningful client experience centered around inclusion and connection
• Appreciation for art, beauty, and luxury

What you will bring to the team

• Ability to thrive in a team environment and work collaboratively
• Understanding of, and passion for client experience
• Excellent communication skills
• Foreign language skills are preferred but not required
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives
• Curiosity and desire to learn and grow professionally within the world of CHANEL

Position Logistics

• Minimum 3 years of related experience
• Minimum high school diploma
• Ability to lift 15 lbs.
• Flexible schedule with ability to work late nights, weekends, and some holidays
• Front of House Fashion: Full‑time in‑store and in‑person presence required to support client sales and client service, delivering elevated client service to drive business results
• Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances are deemed appropriate

Compensation

• The anticipated hourly rate range for this position is $28.00 through $34.00. Base compensation is one component of the total compensation for this position. Other components may include additional compensation, benefits, and perks.

Benefits and Perks

• Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a wellbeing fund
• Family and caregiving benefits (inclusive of parental leave, fertility support, milk stork, and Care.com membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401(k) and other incentives
• Robust healthcare offerings: medical, dental, vision, MDLIVE (virtual care), One Medical, flexible spending accounts (health care & dependent care), health savings account and employee assistance program
• Life insurance, accidental death & dismemberment, short‑term disability, long‑term disability, health advocate, international business travel accident & medical, and commuter transit & parking