Help Desk & Multimedia Manager - Assistant Director of Enterprise IT Job at UCAR

Overview

Employer Industry: Information Technology Services

Why consider this job opportunity:

• Salary range up to $159,568
• Relocation assistance available
• Opportunity for career advancement and growth within the organization
• Flexible hybrid work arrangement with a minimum requirement of 3 days in the Boulder office
• Comprehensive benefits package including tuition assistance, generous PTO, and retirement contributions
• Engaging work environment focused on solving complex Earth system science problems

Responsibilities

• Lead and mentor a team of Help Desk technicians, ensuring exceptional user support and service delivery
• Oversee daily operations of the IT Help Desk, managing incident resolution and ticketing systems
• Develop and maintain a knowledge base for common IT issues, enhancing user self-service options
• Manage multimedia services including audiovisual support for meetings and events
• Collaborate with senior leadership on strategic planning and project management within the IT department

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field; Master's degree preferred
• Minimum 8 years of progressive experience in IT, with 3-5 years in a leadership role overseeing help desk or IT operations
• Proven experience managing multimedia/audiovisual support services
• Strong background in strategic planning and project management within an IT department
• Familiarity with IT Service Management (ITSM) frameworks such as ITIL

Preferred Qualifications

• Certifications such as ITIL Foundation or higher, CompTIA A+, Network+, Security+, or PMP (Project Management Professional)
• Experience with Help Desk ticketing systems like Jira Service Management
• Knowledge of video conferencing platforms and AV equipment
• Strong analytical, problem-solving, and decision-making skills
• Excellent interpersonal skills for effective collaboration with diverse stakeholders

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