GEICO
Senior Conversational AI Designer UX/UI – GEICO
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Senior Conversational AI Designer UX/UI
role at
GEICO
Base Pay Range $109,675.00/yr – $172,200.00/yr
At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.
GEICO is seeking a passionate and forward-thinking Sr. Conversational Designer with expertise in Generative AI, prompt engineering, and LLM-based systems. This role will shape the future of customer interactions across conversational platforms, designing experiences that are intuitive, scalable, and powered by cutting‑edge AI technologies. You’ll collaborate with product managers, engineers, and fellow designers from concept to execution, ensuring our conversational experiences are natural, effective, and aligned with customer needs. This position is a hybrid role that requires to be on-site 2‑3 days a week at one of the following locations: Palo Alto, CA; Manhattan, NYC; Seattle, WA.
Job Responsibilities
Design and optimize conversational flows, wireframes, and mockups across chatbots, IVR, voice assistants, and LLM‑powered interfaces.
Create effective prompts and interaction strategies for Generative AI systems.
Collaborate with engineering, product, and business teams to deliver intuitive, AI‑enhanced customer experiences.
Apply human‑centered research methodologies to advocate for customer needs and behaviors.
Analyze existing conversation paths to identify opportunities for improvement and AI‑driven expansion.
Develop and maintain design guidelines and best practices for conversational and generative interfaces.
Partner with technical teams to integrate NLP, TTS/STT, machine learning, and LLM capabilities into cross‑channel experiences.
Scope design requests, estimate effort, and adapt quickly to changing priorities in a fast‑paced team environment.
Basic Qualifications
5+ years of experience in conversational design, including voice and chat interfaces.
Proven application of NLP and conversation design principles in customer‑facing experiences.
Strong analytical skills in evaluating conversational flows and user feedback.
Preferred Qualifications
Hands‑on experience with prompt engineering, LLMs, and RAG systems.
Familiarity with Generative AI platforms and their integration into customer journeys.
Experience designing for cross‑channel experiences (chat, voice, mobile, web).
Proficiency with tools such as Figma, Voiceflow, Amazon Lex, and other conversational platforms.
Effective communication and storytelling skills to convey design rationale and user impact.
Understanding of content strategy, design systems, and UX research methodologies.
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
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Senior Conversational AI Designer UX/UI
role at
GEICO
Base Pay Range $109,675.00/yr – $172,200.00/yr
At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.
GEICO is seeking a passionate and forward-thinking Sr. Conversational Designer with expertise in Generative AI, prompt engineering, and LLM-based systems. This role will shape the future of customer interactions across conversational platforms, designing experiences that are intuitive, scalable, and powered by cutting‑edge AI technologies. You’ll collaborate with product managers, engineers, and fellow designers from concept to execution, ensuring our conversational experiences are natural, effective, and aligned with customer needs. This position is a hybrid role that requires to be on-site 2‑3 days a week at one of the following locations: Palo Alto, CA; Manhattan, NYC; Seattle, WA.
Job Responsibilities
Design and optimize conversational flows, wireframes, and mockups across chatbots, IVR, voice assistants, and LLM‑powered interfaces.
Create effective prompts and interaction strategies for Generative AI systems.
Collaborate with engineering, product, and business teams to deliver intuitive, AI‑enhanced customer experiences.
Apply human‑centered research methodologies to advocate for customer needs and behaviors.
Analyze existing conversation paths to identify opportunities for improvement and AI‑driven expansion.
Develop and maintain design guidelines and best practices for conversational and generative interfaces.
Partner with technical teams to integrate NLP, TTS/STT, machine learning, and LLM capabilities into cross‑channel experiences.
Scope design requests, estimate effort, and adapt quickly to changing priorities in a fast‑paced team environment.
Basic Qualifications
5+ years of experience in conversational design, including voice and chat interfaces.
Proven application of NLP and conversation design principles in customer‑facing experiences.
Strong analytical skills in evaluating conversational flows and user feedback.
Preferred Qualifications
Hands‑on experience with prompt engineering, LLMs, and RAG systems.
Familiarity with Generative AI platforms and their integration into customer journeys.
Experience designing for cross‑channel experiences (chat, voice, mobile, web).
Proficiency with tools such as Figma, Voiceflow, Amazon Lex, and other conversational platforms.
Effective communication and storytelling skills to convey design rationale and user impact.
Understanding of content strategy, design systems, and UX research methodologies.
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
#J-18808-Ljbffr