County of San Mateo, CA
Probation Services Manager II - Services Division (Open and Promotional)
County of San Mateo, CA, San Mateo, California, United States, 94409
Salary :
$147,472.00 - $184,329.60 Annually Location :
County of San Mateo, CA Job Type:
Regular Job Number:
D162K Department:
Probation Department Opening Date:
11/06/2025 Closing Date:
11/20/2025 11:59 PM Pacific Bargaining Unit:
50E
Description The County of San Mateo Probation Department is seeking highly qualified candidates with exceptional leadership qualities forthe position of
Probation Services Manager II - Services Division. The Position
The Assistant Deputy Chief
(Probation Services Manager II)
is responsible for planning, organizing, directing, and coordinating one of a variety of significant juvenile services, adult and pretrial services, or administration program areas, while developing and implementing divisional goals, policies, and priorities. This role provides high-level administrative support to senior management within the Probation Department and holds full management responsibility. Description
Reporting to the assigned Deputy Director of Probation Services, the Assistant Deputy Chief exercises direct and indirect supervision over lower-level supervisory, sworn, professional, technical, and clerical employees. This position oversees major functional areas in the Adult and Pretrial Services, Juvenile Services, and/or Administration Divisions. Additionally, the Assistant Deputy Chief provides leadership and direction to the Probation Services Managers I, ensuring effective staff supervision, coordination, and support. The ideal candidate will be: A visionary, "big picture" thinker who is comfortable with organizational movement and has the capacity to manage organizational change. A dedicated, results-oriented individual with a genuine desire to be a part of the department's management team and its future. A leader with knowledge of and diverse experience in departmental operations, as well as extensive work experience in a sworn capacity. An approachable and politically astute leader, with a management style that fosters trust, loyalty, respect, commitment, and partnership. An experienced, productive manager who leads by example, empowers staff, and values the culture of collaboration and accountability of all employees. An excellent communicator, both orally and in writing, with an ability to make effective and persuasive presentations in order to achieve consensus. A diplomatic member of the Probation management team. An independent thinker who fosters teamwork, welcomes new and creative ideas. Knowledgeable of County policies, procedures, and Memorandums of Understanding, and be comfortable in handling personnel issues while working closely with County Human Resources. NOTE:
The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies. Examples Of Duties Duties may include, but are not limited to, the following: Provide highly responsible administrative and management assistance to the Deputy Chief Probation Officers by planning, organizing, directing, and reviewing all functions and activities of a variety of programs in the Probation Department. Direct, supervise, and guide assigned departmental staff by establishing goals, policies, and performance standards, conducting periodic evaluations for the staff members' performance, and counseling staff members regarding their performance and career development consistent with the Department's mission and expectations. Plan, organize, coordinate, and direct a group of subordinates in all phases of the assigned unit. Consult with and advise other County staff and the public regarding pertinent probation policy issues and participate in the development of standards and programs relating to these policies. Consult and cooperate with other department managers, state and local welfare agencies, schools, and law-enforcement personnel on relevant aspects of the assigned program area; discuss problems, develop alternative strategies for dealing with those problems; assist in implementation of solutions, as necessary. Direct and counsel assigned staff in the planning, budgeting, and record systems needed to monitor and evaluate the effectiveness of the assigned program responsibilities. Assist in the preparation and administration of the Departmental budget. Interpret and make presentations to agencies, community organizations, and private citizens on crime and delinquency problems, methods of control, and objectives of the courts and the department. Interpret and execute the instructions of the Courts. Consult with and advise the Court, other County staff, and the public regarding probation policy issues and participate in the development of standards and programs relating to these policies. Consult and work with professionals in the fields of medical and mental health care. Represent the Probation Department as required in formal and informal meetings, conferences, and oral and written communications. Perform a variety of special assignments, prepare complex analytical and statistical reports in any of several areas of human resource planning, as assigned. Involvement in internal administrative investigations and personnel issues. Perform related duties as assigned. Qualifications
Any combination of experience and/or education that would provide the required knowledge, skills, and abilities is qualifying. A typical way to qualify is:
Education
:
Equivalent to a bachelor's degree from an accredited college or university in sociology, psychology, corrections, administration of justice, counseling, or related disciplines.
Experience
:
Three years of increasingly responsible experience performing a wide variety of probation duties in a large, complex public agency including one year in a supervisory or management position.
Knowledge of:
Federal, state, and local laws and regulations applicable to probation work. Principles and practices of organizational analysis and probation planning. Principles and practices of probation casework and methods of dealing with crime, delinquency prevention, control, and rehabilitation. Accepted methods of juvenile group and casework techniques and practices. Principles of financial administration, including public budgeting. Community resources available for probation casework. Computer systems and applications as used within the County. Principles, concepts, and techniques of program management and evaluation. Principles of personnel training, supervision, and evaluation. Effective methods of supervision and management principles. Strategies for motivating and managing employees. Computer systems and applications as used within the County.
Skills/Ability to:
Direct and participate in advanced administrative and operational activities related to probation work. Coordinate program area activities with other departments, programs and/or outside agencies. Direct and participate in the analysis of a wide variety of moderate to complex administrative/operational problems and make effective operational and/or procedural recommendations. Develop and administer policies, guidelines and procedures related to assigned program area. Utilize appropriate interpersonal style and methods of communication to gain acceptance, cooperation, or agreement of a plan, activity, and/or program idea. Provide leadership in stressful situations, while maintaining interpersonal, cultural, and ethnic awareness and sensitivity. Supervise, evaluate and train assigned personnel. Interpret laws and regulations. Analyze and solve problems effectively. Communicate effectively both orally and in writing. Perform complex mathematical and statistical calculations accurately. Establish and maintain effective work relationships with those contacted in the performance of required duties.
Application/Examination
Open & Promotional. Anyone may apply.
Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, or extra-help/limited term position prior to the final filing date will receive five points added to their final passing score.
Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire.
The examination process will consist of an application screening based on the candidates' applications and responses to the supplemental questions (weight: pass/fail). Candidates who pass the application screening may be invited to a panel interview (weight:100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations, or further evaluation of work experience may be conducted to group applicants by level of qualification. Applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination.
All examinations will be given in San Mateo County, California, and applicants must participate at their own expense.
IMPORTANT:
Applications for this position will only be accepted online.
If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please visit
http://jobs.smcgov.org to apply.
Online applications must be received by the Human Resources Department before midnight on the final filing date.
TENTATIVE RECRUITMENT SCHEDULE Final Filing Date:
Thursday, November 20, 2025, 11:59 PM PST Application Screening: December 1 - 5, 2025 Civil Service Panel Interview: December 11 and/or 12, 2025
About the County San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.
The County of San Mateo, as an employer, is committed to advancing equity in order to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work. San Mateo County is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels. Analyst: Sedrick Dixon (11306025) (Probation Services Manager II - D162) We invite you to explore our page for a snapshot of the comprehensive and competitive benefits available to eligible employees of the County of San Mateo. From health and wellness to financial security, our benefits are designed to support you at every stage of your career. (Please note that benefits are subject to change.)
In addition to core benefits, the County is proud to offer a variety of wellness and professional development programs to help you grow both personally and professionally. Most of these enriching opportunities are available during work hours and come at no cost to you.
As a County employee, you'll also be covered by the federal Social Security system, earning valuable retirement benefits based on your salary and years of service. 01
IMPORTANT:
Applicants for this position are required to submit responses to the following supplemental questions. Your responses will give us additional information about your background and experience related to this position and will be used in the selection process.
Be concise and specific. Neatness, clarity of expression, grammar, spelling, and ability to follow instructions will be considered in the evaluation process.
A resume will not be accepted as a substitute for your responses to these questions.
I have read and understand this important information. Proceed to the supplemental questions.
02
Describe your background, experience, and work assignments, including any supervisory/management responsibilities that qualify you for the Assistant Deputy Chief (Probation Services Manager II) position. Be specific about the duties and roles you performed, including your experience in providing staff training and preparing performance evaluations while working in a probation department, law enforcement agency, county, or city government. 03
Describe a significant work-related contribution you have made.
Explain your role and the reasons your contribution was significant. 04
Describe a situation wherein you were unsuccessful in resolving a conflict in your organization.
Please include how you would have liked to have handled it differently. 05
How did you learn about this position?
County of San Mateo Website County of San Mateo Job Interest Card Notification County Hosted Virtual Event County Hosted Job Fair CalOpps.org College/University Career Center Community-based Organization Posting Facebook/Instagram Friend or Relative GovernmentJobs.com Indeed Job Fair LinkedIn Professional Publication/Website (Please specify in next question) X (formerly called Twitter) Zip Recruiter Other (Please specify in next question)
06
If you answered, "Professional Publication/Website" or "Other" to the above question, please indicate below how you learned about this position. Your response to this question will help us in better marketing County jobs. Type NA if not applicable. Required Question
$147,472.00 - $184,329.60 Annually Location :
County of San Mateo, CA Job Type:
Regular Job Number:
D162K Department:
Probation Department Opening Date:
11/06/2025 Closing Date:
11/20/2025 11:59 PM Pacific Bargaining Unit:
50E
Description The County of San Mateo Probation Department is seeking highly qualified candidates with exceptional leadership qualities forthe position of
Probation Services Manager II - Services Division. The Position
The Assistant Deputy Chief
(Probation Services Manager II)
is responsible for planning, organizing, directing, and coordinating one of a variety of significant juvenile services, adult and pretrial services, or administration program areas, while developing and implementing divisional goals, policies, and priorities. This role provides high-level administrative support to senior management within the Probation Department and holds full management responsibility. Description
Reporting to the assigned Deputy Director of Probation Services, the Assistant Deputy Chief exercises direct and indirect supervision over lower-level supervisory, sworn, professional, technical, and clerical employees. This position oversees major functional areas in the Adult and Pretrial Services, Juvenile Services, and/or Administration Divisions. Additionally, the Assistant Deputy Chief provides leadership and direction to the Probation Services Managers I, ensuring effective staff supervision, coordination, and support. The ideal candidate will be: A visionary, "big picture" thinker who is comfortable with organizational movement and has the capacity to manage organizational change. A dedicated, results-oriented individual with a genuine desire to be a part of the department's management team and its future. A leader with knowledge of and diverse experience in departmental operations, as well as extensive work experience in a sworn capacity. An approachable and politically astute leader, with a management style that fosters trust, loyalty, respect, commitment, and partnership. An experienced, productive manager who leads by example, empowers staff, and values the culture of collaboration and accountability of all employees. An excellent communicator, both orally and in writing, with an ability to make effective and persuasive presentations in order to achieve consensus. A diplomatic member of the Probation management team. An independent thinker who fosters teamwork, welcomes new and creative ideas. Knowledgeable of County policies, procedures, and Memorandums of Understanding, and be comfortable in handling personnel issues while working closely with County Human Resources. NOTE:
The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies. Examples Of Duties Duties may include, but are not limited to, the following: Provide highly responsible administrative and management assistance to the Deputy Chief Probation Officers by planning, organizing, directing, and reviewing all functions and activities of a variety of programs in the Probation Department. Direct, supervise, and guide assigned departmental staff by establishing goals, policies, and performance standards, conducting periodic evaluations for the staff members' performance, and counseling staff members regarding their performance and career development consistent with the Department's mission and expectations. Plan, organize, coordinate, and direct a group of subordinates in all phases of the assigned unit. Consult with and advise other County staff and the public regarding pertinent probation policy issues and participate in the development of standards and programs relating to these policies. Consult and cooperate with other department managers, state and local welfare agencies, schools, and law-enforcement personnel on relevant aspects of the assigned program area; discuss problems, develop alternative strategies for dealing with those problems; assist in implementation of solutions, as necessary. Direct and counsel assigned staff in the planning, budgeting, and record systems needed to monitor and evaluate the effectiveness of the assigned program responsibilities. Assist in the preparation and administration of the Departmental budget. Interpret and make presentations to agencies, community organizations, and private citizens on crime and delinquency problems, methods of control, and objectives of the courts and the department. Interpret and execute the instructions of the Courts. Consult with and advise the Court, other County staff, and the public regarding probation policy issues and participate in the development of standards and programs relating to these policies. Consult and work with professionals in the fields of medical and mental health care. Represent the Probation Department as required in formal and informal meetings, conferences, and oral and written communications. Perform a variety of special assignments, prepare complex analytical and statistical reports in any of several areas of human resource planning, as assigned. Involvement in internal administrative investigations and personnel issues. Perform related duties as assigned. Qualifications
Any combination of experience and/or education that would provide the required knowledge, skills, and abilities is qualifying. A typical way to qualify is:
Education
:
Equivalent to a bachelor's degree from an accredited college or university in sociology, psychology, corrections, administration of justice, counseling, or related disciplines.
Experience
:
Three years of increasingly responsible experience performing a wide variety of probation duties in a large, complex public agency including one year in a supervisory or management position.
Knowledge of:
Federal, state, and local laws and regulations applicable to probation work. Principles and practices of organizational analysis and probation planning. Principles and practices of probation casework and methods of dealing with crime, delinquency prevention, control, and rehabilitation. Accepted methods of juvenile group and casework techniques and practices. Principles of financial administration, including public budgeting. Community resources available for probation casework. Computer systems and applications as used within the County. Principles, concepts, and techniques of program management and evaluation. Principles of personnel training, supervision, and evaluation. Effective methods of supervision and management principles. Strategies for motivating and managing employees. Computer systems and applications as used within the County.
Skills/Ability to:
Direct and participate in advanced administrative and operational activities related to probation work. Coordinate program area activities with other departments, programs and/or outside agencies. Direct and participate in the analysis of a wide variety of moderate to complex administrative/operational problems and make effective operational and/or procedural recommendations. Develop and administer policies, guidelines and procedures related to assigned program area. Utilize appropriate interpersonal style and methods of communication to gain acceptance, cooperation, or agreement of a plan, activity, and/or program idea. Provide leadership in stressful situations, while maintaining interpersonal, cultural, and ethnic awareness and sensitivity. Supervise, evaluate and train assigned personnel. Interpret laws and regulations. Analyze and solve problems effectively. Communicate effectively both orally and in writing. Perform complex mathematical and statistical calculations accurately. Establish and maintain effective work relationships with those contacted in the performance of required duties.
Application/Examination
Open & Promotional. Anyone may apply.
Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, or extra-help/limited term position prior to the final filing date will receive five points added to their final passing score.
Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire.
The examination process will consist of an application screening based on the candidates' applications and responses to the supplemental questions (weight: pass/fail). Candidates who pass the application screening may be invited to a panel interview (weight:100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations, or further evaluation of work experience may be conducted to group applicants by level of qualification. Applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination.
All examinations will be given in San Mateo County, California, and applicants must participate at their own expense.
IMPORTANT:
Applications for this position will only be accepted online.
If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please visit
http://jobs.smcgov.org to apply.
Online applications must be received by the Human Resources Department before midnight on the final filing date.
TENTATIVE RECRUITMENT SCHEDULE Final Filing Date:
Thursday, November 20, 2025, 11:59 PM PST Application Screening: December 1 - 5, 2025 Civil Service Panel Interview: December 11 and/or 12, 2025
About the County San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.
The County of San Mateo, as an employer, is committed to advancing equity in order to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work. San Mateo County is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels. Analyst: Sedrick Dixon (11306025) (Probation Services Manager II - D162) We invite you to explore our page for a snapshot of the comprehensive and competitive benefits available to eligible employees of the County of San Mateo. From health and wellness to financial security, our benefits are designed to support you at every stage of your career. (Please note that benefits are subject to change.)
In addition to core benefits, the County is proud to offer a variety of wellness and professional development programs to help you grow both personally and professionally. Most of these enriching opportunities are available during work hours and come at no cost to you.
As a County employee, you'll also be covered by the federal Social Security system, earning valuable retirement benefits based on your salary and years of service. 01
IMPORTANT:
Applicants for this position are required to submit responses to the following supplemental questions. Your responses will give us additional information about your background and experience related to this position and will be used in the selection process.
Be concise and specific. Neatness, clarity of expression, grammar, spelling, and ability to follow instructions will be considered in the evaluation process.
A resume will not be accepted as a substitute for your responses to these questions.
I have read and understand this important information. Proceed to the supplemental questions.
02
Describe your background, experience, and work assignments, including any supervisory/management responsibilities that qualify you for the Assistant Deputy Chief (Probation Services Manager II) position. Be specific about the duties and roles you performed, including your experience in providing staff training and preparing performance evaluations while working in a probation department, law enforcement agency, county, or city government. 03
Describe a significant work-related contribution you have made.
Explain your role and the reasons your contribution was significant. 04
Describe a situation wherein you were unsuccessful in resolving a conflict in your organization.
Please include how you would have liked to have handled it differently. 05
How did you learn about this position?
County of San Mateo Website County of San Mateo Job Interest Card Notification County Hosted Virtual Event County Hosted Job Fair CalOpps.org College/University Career Center Community-based Organization Posting Facebook/Instagram Friend or Relative GovernmentJobs.com Indeed Job Fair LinkedIn Professional Publication/Website (Please specify in next question) X (formerly called Twitter) Zip Recruiter Other (Please specify in next question)
06
If you answered, "Professional Publication/Website" or "Other" to the above question, please indicate below how you learned about this position. Your response to this question will help us in better marketing County jobs. Type NA if not applicable. Required Question