EOS IT Solutions
Audio Visual Tier II Support Field Technician
EOS IT Solutions, Chicago, Illinois, United States, 60290
Audio Visual Tier II Support Field Technician
–
EOS IT Solutions
Join to apply for this role at EOS IT Solutions. Be among the first 25 applicants.
Company Overview EOS IT Solutions is a global technology and logistics company, providing collaboration and business IT support services to some of the world’s largest industry leaders. We deliver forward‑thinking solutions based on multi‑domain architecture with customer satisfaction and commitment to superior quality of service as our top priorities.
What you will do The AV Tier 2 Field Technologist (Escalations Technician II) supports Tier 2 video‑conferencing equipment and provides ongoing technical support to a wide array of clients. The position resolves issues related to in‑room technology, including AV/VC equipment failure, physical malfunction, software configuration, and conducts root‑cause analysis to improve processes and trend recurring issues.
Up to 60‑70% travel required.
Key Responsibilities
On‑site technician with the knowledge and skillset to fix 99% of issues in rooms.
Configure endpoints and infrastructure.
Prepare room audits to ensure optimal technology performance.
Perform preventative maintenance to keep equipment and rooms ready for use.
Identify defective/failed equipment and provide solutions.
Perform on‑site user acceptance testing.
Install software upgrades.
Provide strong client‑level support with a predisposition to de‑escalate technical failures.
Perform break‑fix tasks within target service level agreements response window.
Build strong partnerships with local help desk, building facilities, events, executive support, and executive assistants of high‑profile staff.
Offer white‑glove technical support for C‑suite and high‑level management.
Provide VC‑focused support for high‑profile events, managing network‑related call escalation issues.
Maintain up‑to‑date knowledge of relevant industry‑standard hardware and proprietary tools.
65% travel to customer sites as required.
Must Have Experience Experience with audio‑visual troubleshooting, maintenance, and signal flow is required.
Essential Criteria
Self‑motivated and accountable in a fast‑paced, independent environment.
Creative and methodical approach to technical problem solving.
Technical skills with Cisco, Crestron, Extron, Biamp, Shure, Clearone, QSC, and other AV/VC hardware and signal flow.
Ability to read and understand plans and perform necessary configuration.
Strong interpersonal, customer service, and conflict resolution skills.
Willingness to learn and adapt to client culture.
Ability to work independently and as part of a team.
Critical thinking and problem‑solving ability.
Flexible and adaptable to changing hours of work to meet customer needs.
Physical capability to lift large/heavy objects and perform integration/maintenance work.
Legal & Diversity Statement EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of gender, gender identity, gender reassignment, age, religious or similar philosophical belief, race, national origin, political opinion, sexual orientation, disability, marital or civil partnership status, or other non‑merit factor.
The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.
Pay Range: $62,000–$82,000 USD
Referrals increase your chances of interviewing at EOS IT Solutions by 2×.
#J-18808-Ljbffr
–
EOS IT Solutions
Join to apply for this role at EOS IT Solutions. Be among the first 25 applicants.
Company Overview EOS IT Solutions is a global technology and logistics company, providing collaboration and business IT support services to some of the world’s largest industry leaders. We deliver forward‑thinking solutions based on multi‑domain architecture with customer satisfaction and commitment to superior quality of service as our top priorities.
What you will do The AV Tier 2 Field Technologist (Escalations Technician II) supports Tier 2 video‑conferencing equipment and provides ongoing technical support to a wide array of clients. The position resolves issues related to in‑room technology, including AV/VC equipment failure, physical malfunction, software configuration, and conducts root‑cause analysis to improve processes and trend recurring issues.
Up to 60‑70% travel required.
Key Responsibilities
On‑site technician with the knowledge and skillset to fix 99% of issues in rooms.
Configure endpoints and infrastructure.
Prepare room audits to ensure optimal technology performance.
Perform preventative maintenance to keep equipment and rooms ready for use.
Identify defective/failed equipment and provide solutions.
Perform on‑site user acceptance testing.
Install software upgrades.
Provide strong client‑level support with a predisposition to de‑escalate technical failures.
Perform break‑fix tasks within target service level agreements response window.
Build strong partnerships with local help desk, building facilities, events, executive support, and executive assistants of high‑profile staff.
Offer white‑glove technical support for C‑suite and high‑level management.
Provide VC‑focused support for high‑profile events, managing network‑related call escalation issues.
Maintain up‑to‑date knowledge of relevant industry‑standard hardware and proprietary tools.
65% travel to customer sites as required.
Must Have Experience Experience with audio‑visual troubleshooting, maintenance, and signal flow is required.
Essential Criteria
Self‑motivated and accountable in a fast‑paced, independent environment.
Creative and methodical approach to technical problem solving.
Technical skills with Cisco, Crestron, Extron, Biamp, Shure, Clearone, QSC, and other AV/VC hardware and signal flow.
Ability to read and understand plans and perform necessary configuration.
Strong interpersonal, customer service, and conflict resolution skills.
Willingness to learn and adapt to client culture.
Ability to work independently and as part of a team.
Critical thinking and problem‑solving ability.
Flexible and adaptable to changing hours of work to meet customer needs.
Physical capability to lift large/heavy objects and perform integration/maintenance work.
Legal & Diversity Statement EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of gender, gender identity, gender reassignment, age, religious or similar philosophical belief, race, national origin, political opinion, sexual orientation, disability, marital or civil partnership status, or other non‑merit factor.
The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.
Pay Range: $62,000–$82,000 USD
Referrals increase your chances of interviewing at EOS IT Solutions by 2×.
#J-18808-Ljbffr