Director, Business Solutions Design – Capital One
At Capital One, we’re building a leading information‑based technology company. Still founder‑led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We’re succeeding because they’re succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we’re on a quest to change banking for good.
We’re currently seeking a Product Design Director to lead our Business Solutions Design Team, which is part of the Experience Design organization. The Business Solutions team delivers a suite of software that helps Small and Medium Businesses run their business with confidence. From paying vendors to tracking expenses across their teams, we are helping businesses simplify and automate their processes. We are a mission‑driven team, spending our time with business owners and operators, understanding their needs, co‑creating with them and celebrating their success as our success.
Role Expectations
As Director of Small Business Solutions, you’ll lead a talented, cross‑disciplinary team of designers and collaborate deeply with our research teams and Product and Tech leadership. You’ll be responsible for leading high‑impact, highly complex projects and defining and driving design strategy that informs the higher‑level vision of the organization and aligns to business objectives.
You will envision, design, deliver, and optimize experiences across channels (including web, mobile, sales and servicing) and emerging technologies (such as agentic AI) to help small and medium‑sized business customers run their business with confidence. This will include products and experiences such as:
- Managing vendors, making payments on time and getting paid to keep their cash flowing.
- Planning and managing expenses across teams with automations across policies, approvals, and business travel.
Competencies
Product Design Expertise: Leverage established expertise and leadership in product design to elevate the quality and maturity of the design practice at Capital One. Leveraging a variety of skills across interaction, visual and service design; in collaboration with cross‑functional partners, help to oversee and optimize the use of appropriate tools, platforms, frameworks and design systems and enable your team to develop artifacts that may include vision stories, journey maps, blueprints, high‑fidelity designs and prototypes.
Leadership: Create conditions for a positive and inclusive team environment and set a vision for an inclusive, collaborative culture that makes your team feel valued and heard.
Human‑Centered: Champion voices of both customers and partners, modeling the mindset that business and customer outcomes are not distinct but complementary, ultimately resulting in experiences that exceed baseline customer needs and expectations.
Business‑Focused: Demonstrate expert knowledge of products, processes, our customers, competitors and industry market trends, applying relevant insights to shape how Design should engage and solve business challenges.
Problem‑Solving: Share insights around technical advances and data capabilities that could influence outcomes, while helping larger teams navigate technical limitations and boundaries in service of bold technological solutions, data destinations and efficiency.
Collaboration: Connect the dots across teams, portfolios, platforms and LOBs, bringing together partners and processes in ways that drive more coherent experiences, accelerate delivery and elevate the value of design.
Communication: Present work across levels and job functions, modeling a strategic human‑centered approach that integrates design frameworks, data and research insights to make the complex accessible, influence senior stakeholders and achieve impactful results.
Basic Qualifications
- At least 8 years of experience in product design role.
- At least 3 years of experience leading design teams.
Preferred Qualifications
- At least 10 years of experience in product design role.
- At least 5 years of experience leading design teams.
- Experience in a design toolkit that spans product design, service design, design strategy and content design.
- Experience leading product design teams operating across UX and UI, strategy, content and research from strategy through delivery to market.
- Experience partnering with product managers, engineers, marketing and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps and operating models.
- Experience working within a design system.
- Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions.
- Expertise with design and prototyping tools such as Figma.
- Experience managing an interdisciplinary design team.
- Proficiency in business case development, grounding product and user experience decisions to business value.
- Exceptional written and verbal communication skills.
- Exceptional interpersonal skills and relationship building across complex organizations.
- Exceptional people management and development skills.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Salary: Minimum and maximum full‑time annual salaries vary by location. For example, in McLean, VA the range is $226,000‑$257,900; in New York, NY it is $246,500‑$281,300.
Capital One offers a comprehensive, competitive, and inclusive set of benefits that support your total well‑being. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901‑4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One’s recruiting process, please email
#J-18808-Ljbffr