North County Dispatch JPA
Fire Communications Dispatcher
North County Dispatch JPA, Rancho Santa Fe, California, us, 92067
NOTE TO APPLICANTS: A Criticall testing link will be emailed to all applicants once the application deadline has passed, but no later than November 24, 2025. Applicants must take the Criticall test by November 30, 2025 to be considered for the first round of interviews
CLASS CHARACTERISTICS Employees in this class work under general supervision and, within a framework of established procedures, are expected to perform duties which involve receiving incoming emergency and non-emergency calls for fire and medical assistance and dispatching necessary units using a computer aided dispatch (CAD) system and 800 Mhz radio system.
ESSENTIAL JOB FUNCTIONS Thefollowingaredutiesconsideredessentialforthisjobclassification.
Receives 9-1-1 emergency and non emergency requests for fireprotection, medical aid, or patrol related services.
Obtains necessary and relevant information from a reporting party and inputs same into the CAD system for processing of the call.
Evaluates and prioritizes calls for services and dispatches appropriate personnel and equipment.
Using a computer aided dispatch (CAD) system, monitors and updates fire, ambulance, and patrol unit location and status in order to coordinate emergency field operations.
Using the RCS 800 Mhz radio system, monitors several fire command and patrol channels, transmits vital response and scene information to field units, and processes field requests for resources or information.
Maintains and updates reference books and CAD logs in the Communications Center and performs other clerical duties as assigned.
QUALIFICATIONGUIDELINES Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying.A typical way to obtain the knowledge would be:
Education:
GraduationfromHighSchoolorequivalent.
Experience:
One year of experience performing public safety dispatch duties
OR one year of general clerical work involving extensive public contact over the phone or in person.
A combination of training, education, and experience that is equivalent to the employment standards listed above.
KNOWLEDGE AND ABILITIES Knowledge of:
Methodsofhandlingdifficultpubliccontacts.
Standard radio and multi-line telephone communications receiving and transmitting equipment.
StandardWindows-basedcomputersystems.
Ability to:
Communicateverballyandinwritingaswellastospeakclearly and concisely over the radio and telephone.
Hear,understand,andspeaktheEnglishlanguage.
Respond to calls quickly and calmly and make sound decisions in emergency situations.
Retainandrelayinformationreceivedunderstressfulconditions.
Communicate with people of diverse social and cultural backgrounds.
Understand and follow written and oral instructions.
Calmly relay written pre-arrival medical instructions to difficult/hysterical callers.
Exercise independent judgment and work with a minimum of supervision.
Establish and maintain working relationships with other agencies.
Operate a computer keyboard at a speed necessary for proficient job performance.
Learn geographic features and streets in the JPA communities.
Comprehend and make inferences from written material.
Read, interpret, and give directions from maps and/or computer GIS mapping.
Handle simultaneous events effectively.
Learn Fire Department, Medical, and Patrol terminology and jurisdictional boundaries and available types of emergency services.
Understand and interpret rules, regulations, policies and procedures.
Special Requirements:
Must successfully pass an extensive background investigation including physical and psychological examinations.
PHYSICAL AND MENTAL DEMANDS/WORKING CONDITIONS The physical and mental demands herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform these essential job functions.
Mental function: Includes reading, writing, operating a computer keyboard, problem solving, handling multiple tasks simultaneously, calmly handling requests for assistance from distraught/upset citizens, and decision making under stressful conditions.
Productivity: Incumbents must perform work in an efficient, effective, and timely manner with minimal direction.
Mobility: Incumbents require sufficient mobility to work in an office setting and operate office equipment. Incumbents must be able to remain seated and working at a computer terminal for prolonged periods of time.
Vision: Vision sufficient with or without correction to read small print, computer screens, and printed documents, and to operate assigned equipment.
Hearing: Incumbents are required to hear in normal audio range with or without correction.
Environment: Work is performed in a controlled office environment.
NCDJPA is committed to providing equal employment opportunities to all employees and applicants, without regard to any protected status in accordance with applicable local, state, and federal law.
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CLASS CHARACTERISTICS Employees in this class work under general supervision and, within a framework of established procedures, are expected to perform duties which involve receiving incoming emergency and non-emergency calls for fire and medical assistance and dispatching necessary units using a computer aided dispatch (CAD) system and 800 Mhz radio system.
ESSENTIAL JOB FUNCTIONS Thefollowingaredutiesconsideredessentialforthisjobclassification.
Receives 9-1-1 emergency and non emergency requests for fireprotection, medical aid, or patrol related services.
Obtains necessary and relevant information from a reporting party and inputs same into the CAD system for processing of the call.
Evaluates and prioritizes calls for services and dispatches appropriate personnel and equipment.
Using a computer aided dispatch (CAD) system, monitors and updates fire, ambulance, and patrol unit location and status in order to coordinate emergency field operations.
Using the RCS 800 Mhz radio system, monitors several fire command and patrol channels, transmits vital response and scene information to field units, and processes field requests for resources or information.
Maintains and updates reference books and CAD logs in the Communications Center and performs other clerical duties as assigned.
QUALIFICATIONGUIDELINES Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying.A typical way to obtain the knowledge would be:
Education:
GraduationfromHighSchoolorequivalent.
Experience:
One year of experience performing public safety dispatch duties
OR one year of general clerical work involving extensive public contact over the phone or in person.
A combination of training, education, and experience that is equivalent to the employment standards listed above.
KNOWLEDGE AND ABILITIES Knowledge of:
Methodsofhandlingdifficultpubliccontacts.
Standard radio and multi-line telephone communications receiving and transmitting equipment.
StandardWindows-basedcomputersystems.
Ability to:
Communicateverballyandinwritingaswellastospeakclearly and concisely over the radio and telephone.
Hear,understand,andspeaktheEnglishlanguage.
Respond to calls quickly and calmly and make sound decisions in emergency situations.
Retainandrelayinformationreceivedunderstressfulconditions.
Communicate with people of diverse social and cultural backgrounds.
Understand and follow written and oral instructions.
Calmly relay written pre-arrival medical instructions to difficult/hysterical callers.
Exercise independent judgment and work with a minimum of supervision.
Establish and maintain working relationships with other agencies.
Operate a computer keyboard at a speed necessary for proficient job performance.
Learn geographic features and streets in the JPA communities.
Comprehend and make inferences from written material.
Read, interpret, and give directions from maps and/or computer GIS mapping.
Handle simultaneous events effectively.
Learn Fire Department, Medical, and Patrol terminology and jurisdictional boundaries and available types of emergency services.
Understand and interpret rules, regulations, policies and procedures.
Special Requirements:
Must successfully pass an extensive background investigation including physical and psychological examinations.
PHYSICAL AND MENTAL DEMANDS/WORKING CONDITIONS The physical and mental demands herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform these essential job functions.
Mental function: Includes reading, writing, operating a computer keyboard, problem solving, handling multiple tasks simultaneously, calmly handling requests for assistance from distraught/upset citizens, and decision making under stressful conditions.
Productivity: Incumbents must perform work in an efficient, effective, and timely manner with minimal direction.
Mobility: Incumbents require sufficient mobility to work in an office setting and operate office equipment. Incumbents must be able to remain seated and working at a computer terminal for prolonged periods of time.
Vision: Vision sufficient with or without correction to read small print, computer screens, and printed documents, and to operate assigned equipment.
Hearing: Incumbents are required to hear in normal audio range with or without correction.
Environment: Work is performed in a controlled office environment.
NCDJPA is committed to providing equal employment opportunities to all employees and applicants, without regard to any protected status in accordance with applicable local, state, and federal law.
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