Genesys Cloud Services, Inc. is hiring: Customer Video Content Manager in Califo

The Customer Advocacy and Engagement team at Genesys is growing, and were looking for a Customer Video Content Manager to join us! **We need a creative video content leader who excels in crafting compelling customer narratives at scale, delivering customer video content that people want to watch.****Ultimately, your purpose is this:** - You have a proven track record as a creative leader with experience aligning customer stories to business goals. You excel in designing and producing compelling narratives and are a highly organized, strategic thinker with a passion for storytelling and content creation. You collaborate cross-functionally on planning and executing customer video production with efficiency and effectiveness. You have stellar interpersonal and communication skills, are energized by uncovering great stories to tell the world and have a roll-up-your-sleeves attitude to get creative when faced with constraints.Our mission is to convert our customers to advocates for life. We capture and amplify their stories for they are the heroes of *our* story -- and our most powerful sales and marketing asset. We grow an active and enthusiastic community of advocates that fuel smart strategies, bold innovations and big results for us and each other by sharing ideas and lessons learned in customer and employee experience. **Requirements** - **Education:** Bachelor's degree in Film Production, Media, Marketing, Communication or a related field.- **Experience:** 6+ years of professional experience in video pre- and post-production, including editing, preferably with a focus on customer stories, interviews or corporate storytelling.**Storytelling skills:** * Excellent visual storytelling skills with the ability to translate customer experiences into engaging video narratives.* Experience in interviewing customers and translating complex topics into relatable, impactful stories.* A keen eye for detail, design, and pacing in video production.**Technical Skills:** * Proficient in video editing tools like Adobe Premiere Pro, After Effects, and Audition as well as program management software (e.g. Asana).* Strong knowledge of video production techniques, including lighting, sound, and camera operation.* Experience with motion graphics and animation software is a plus.* Familiarity with various video formats, codecs, and optimization techniques for web and social media platforms.**Communication & Interpersonal Skills:** * Excellent verbal and written communication skills, with the ability to build rapport with customers and internal stakeholders.* Strong project management skills with the ability to manage multiple video projects simultaneously.* Ability to work collaboratively with cross-functional teams, external production partners, and customers.**Problem-Solving and Creative Thinking:**Fresh new ideas for video content and ability to troubleshoot and creatively solve challenges that arise during the video production process. * Specific experience with Genesys or familiarity with B2B marketing or working in SaaS/technology industries.* Experience creating video content for social media platforms like YouTube, LinkedIn and Instagram.* Knowledge of remote video recording tools and techniques, including the use of virtual interview setups.* Medical, Dental, and Vision Insurance.* Telehealth coverage* Flexible work schedules and work from home opportunities* Development and career growth opportunities* Open Time Off in addition to 10 paid holidays* 401(k) matching program* Adoption Assistance* Fertility treatments### Join our Talent Community.Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit .Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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