Junior UX Researcher Job at Innovatix Technology Partners in Atlanta

Senior UX/CX Research Consultant – Hybrid USA R0050257

Location: Alpharetta, GA (Atlanta Metropolitan Area)

Seniority Level

Entry level

Employment Type

Contract

Job Function

Information Technology

Industries

IT Services and IT Consulting

Responsibilities

• Gather customer data to ensure a clear and current view of the production customer experience and its associated friction points.
• Use a multi-faceted research approach to gather formative data using qualitative, quantitative, and competitive data.
• Leverage available metrics to monitor the health of the customer experience and keep the team and business informed.
• Evaluate experiences created within team and outside to ensure it aligns to defined strategies.
• Roll data points up into a compelling Point-of-view documents and communicate learnings to key partners including designers, strategists, researchers, and product owners.
• Employ online research tools, design thinking methods, and quantitative research methods.