Charles Schwab
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Sr Manager, User Experience Researcher
role at
Charles Schwab
Overview At Schwab, you will be empowered to make an impact on your career while driving innovation and transforming the finance industry. The role is an individual contributor Senior Manager in the Strategy and Transformation team within Schwab’s Client Service & Support organization. The selected candidate will work on site in the specified location(s) and must be authorized to work full-time in the United States without employer sponsorship.
Responsibilities
Define and drive the future experience for our call center representatives and the products they use.
Reveal what our users need by conducting user research, working with cross‑functional teams, and delivering insights.
Inspire change through oral and written presentations, leveraging qualitative and quantitative data, and helping stakeholders understand how to make a user’s experience more intuitive, accessible, and seamless.
Lead and own a research project from start to finish, including stakeholder interviews, formulation of research goals and objectives, development of a research plan and methodology, conducting research, synthesizing findings with supporting data, and report development.
What You Are Good At
Working independently to deliver insights in a fast‑paced and ever‑evolving environment.
Critically thinking to generate unique research ideas and derive effective solutions for design issues.
Effectively collaborating with stakeholders and acting as a strategic partner in product decisions.
Storytelling skills using data and visualizations to engage stakeholders, communicate insights effectively, and clearly present key findings and recommendations.
Continuously improving and growing by implementing new research techniques.
Required Qualifications
5+ years of UX research experience.
Bachelor’s or MS in a human behavior related field (or equivalent and demonstrable work experience).
Proficiency in both qualitative and quantitative research methodologies, including surveys, user interviews, usability testing, card sorting, and data analysis techniques.
Strong experience working with large data sets using tools such as Microsoft Excel; solid understanding of statistical concepts (e.g., significance testing, confidence intervals) and ability to calculate appropriate sample sizes for research studies.
Experience with testing in person and remotely.
Success supporting delivery of concurrent projects.
Strong communication skills with ability to appeal to a wide audience.
High proficiency with Microsoft Office products, PowerPoint, Excel, Word, etc.
Preferred Qualifications
Prior experience within the financial services industry.
Benefits
401(k) with company match and Employee Stock Purchase Plan.
Paid time for vacation, volunteering, and a 28‑day sabbatical after every 5 years of service for eligible positions.
Paid parental leave and family building benefits.
Tuition reimbursement.
Health, dental, and vision insurance.
This role is also eligible for bonus or incentive opportunities. Schwab offers a competitive benefits package and a hybrid, flexibile work environment that balances in‑person collaboration with remote work options.
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Sr Manager, User Experience Researcher
role at
Charles Schwab
Overview At Schwab, you will be empowered to make an impact on your career while driving innovation and transforming the finance industry. The role is an individual contributor Senior Manager in the Strategy and Transformation team within Schwab’s Client Service & Support organization. The selected candidate will work on site in the specified location(s) and must be authorized to work full-time in the United States without employer sponsorship.
Responsibilities
Define and drive the future experience for our call center representatives and the products they use.
Reveal what our users need by conducting user research, working with cross‑functional teams, and delivering insights.
Inspire change through oral and written presentations, leveraging qualitative and quantitative data, and helping stakeholders understand how to make a user’s experience more intuitive, accessible, and seamless.
Lead and own a research project from start to finish, including stakeholder interviews, formulation of research goals and objectives, development of a research plan and methodology, conducting research, synthesizing findings with supporting data, and report development.
What You Are Good At
Working independently to deliver insights in a fast‑paced and ever‑evolving environment.
Critically thinking to generate unique research ideas and derive effective solutions for design issues.
Effectively collaborating with stakeholders and acting as a strategic partner in product decisions.
Storytelling skills using data and visualizations to engage stakeholders, communicate insights effectively, and clearly present key findings and recommendations.
Continuously improving and growing by implementing new research techniques.
Required Qualifications
5+ years of UX research experience.
Bachelor’s or MS in a human behavior related field (or equivalent and demonstrable work experience).
Proficiency in both qualitative and quantitative research methodologies, including surveys, user interviews, usability testing, card sorting, and data analysis techniques.
Strong experience working with large data sets using tools such as Microsoft Excel; solid understanding of statistical concepts (e.g., significance testing, confidence intervals) and ability to calculate appropriate sample sizes for research studies.
Experience with testing in person and remotely.
Success supporting delivery of concurrent projects.
Strong communication skills with ability to appeal to a wide audience.
High proficiency with Microsoft Office products, PowerPoint, Excel, Word, etc.
Preferred Qualifications
Prior experience within the financial services industry.
Benefits
401(k) with company match and Employee Stock Purchase Plan.
Paid time for vacation, volunteering, and a 28‑day sabbatical after every 5 years of service for eligible positions.
Paid parental leave and family building benefits.
Tuition reimbursement.
Health, dental, and vision insurance.
This role is also eligible for bonus or incentive opportunities. Schwab offers a competitive benefits package and a hybrid, flexibile work environment that balances in‑person collaboration with remote work options.
#J-18808-Ljbffr