SITEC - Unified Communication Administrator - MacDill AFB Job at Peraton in Bayh

Required Qualifications:

• Min 12 years with HS Diploma, 10 years with AS/AA degree, or 8 years with BS/BA, 6 years with MS/MA, or 3 years with a PhD
• DoD TS/SCI clearance
• DoD 8570 IAT II Certification, AND CCNAORMicrosoft 365 Certified: Teams Administrator Associate

Peraton requires Unified Communication Administrators to support the Special Operation Command Information Technology Enterprise Contract (SITEC) – 3 EOM. This position is located at MacDill AFB in Florida.

The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.

Unified Communications (UC) Administrator:

• Administers the operation of all SOCOM Unified Communications systems and services according to Government policies and procedures
• Diagnose and resolve Unified Communications-related issues including performance, connectivity, call quality problems, dropped calls, video conferencing failures and other Unified Communications problems
• Provide Tier 2 or Tier 3 support to end-users and IT staff
• Administers Unified Communications security, antivirus, and spam control measures
• Uses a variety of tools to monitor and troubleshoot networks (Real-Time Monitoring Tool (RTMT), Command Prompt, Power Shell, and VQ Conference Manager)
• Works independently and provides administration of Unified Communications systems
• Creates monitoring reports and logs and ensures the functionality of Unified Communications systems
• Documents and maintains Unified Communications topologies
• Completes ticket request, works to resolve incidents, and escalates to engineering team when required
• Add Office 365 users and assign licenses (manually or by using automated tools such as PowerShell scripts)
• Monitor Office 365 and Cisco Jabber usage and troubleshoot issues that arise. This can involve monitoring service health, analyzing usage reports, and responding to user feedback and support requests
• Stay up to date with Office 365 and Cisco Jabber updates and new features and evaluate how they may impact USSOCOM.
• Add and manage users: to Cisco Jabber and manage their access and settings, such as creating user accounts, assigning roles, and configuring user settings
• Configure chat and calling features for Cisco Jabber to meet USSOCOM's needs. This involves setting up chat rooms, configuring audio and video settings, and setting up call forwarding and voicemail
• Manage Cisco Jabber Persistent Chat (PChat) Spaces to enable multi‑user collaboration and communication. This involves creating one of two types of chat spaces as requested:
• Public Space: This space is open to all Jabber users and allows users to join at will
• Private Space: This allows for specified Moderators to control access to the space and add authorized users
• Administration of Voice and Video endpoints
• Add and configure new devices
• Update or remove devices as necessary
• Administration of IP telephony systems including VoIP phones, voicemail systems, call groups
• Administration of Cisco VCS, Expressway‑C, Expressway‑E as necessary to manage Voice and Video traffic
• Perform daily system performance checks and report readiness status
• Create training documentation and conduct training sessions for staff and users
• Stay current with Unified Communications technologies and industry standards