Communication Operations & Optimization, Director (Technology & Innovation)- Rem

Communication Operations & Optimization, Director (Technology & Innovation) – Remote

Apply to the role at Aurora Health Care.

Base Pay Range

$66.85/hr – $100.30/hr

Responsibilities

Executes Advocate Health’s internal communications content strategy in line with the broader internal communications strategy and business priorities. Leads the integration of AI tools into the communications function, and drives technology-focused initiatives including the evolution of intranet-style platforms, building and maintenance of SharePoint sites, and platform crosswalk strategy to support audience management. Embeds AI into scheduling and governance processes, collaborates closely with leadership and content owners, and manages a centralized "air traffic control" function for message timing and relevance. Integrates technology into channel optimization and measurement activities, staying current on emerging communication technologies and platforms to enhance channel efficiency and effectiveness, with a focus on intranet evolution, internal social media, and internal communications best practices and trends.

Minimum Job Requirements

Education

Bachelor’s degree in communications, journalism, public relations, marketing, advertising, or a related business field, or a bachelor’s degree combined with relevant experience.

Work Experience

Typically requires 7 years of experience in Communications, Marketing, Journalism, or a related business field, including experience with formulating and executing comprehensive communications strategies.

Knowledge / Skills / Abilities

• Experience user of AI tools and resources.
• Strategic thinker and creative problem‑solver with a track record in internal communications, focusing on diverse audiences with varying levels of access to company‑sponsored information.
• Ability to think big picture, foresee reputational risks and opportunities, and zoom into critical details to inform internal communications strategies and responses.
• Comfortable working across departments and businesses, bringing a calm demeanor and coordinated approach to company issues, balancing competing perspectives and stakeholder needs at all levels.
• Proactive, independent, and takes initiative with consistent follow‑through.
• Superb communication skills, verbal and written, conducted in a timely manner.
• Superior time‑management skills with the capability of meeting deadlines.
• Ability to think critically, understand complex concepts, synthesize information, and create clarity to support sound decision‑making.
• Specific experience and strong record of success in understanding the environment, identifying opportunities, designing solutions, and aligning action to drive performance.
• Highly strategic with a demonstrated track record in assessing complex, competitive issues and situations and in developing related initiatives in partnership with stakeholders to drive business results.
• Thrives in a fast‑paced environment, with a change mindset and comfortable navigating ambiguity.
• Strong leadership and communication skills, including presentation creation and delivery, inspiring and influencing others.
• Excellent oral and written communications, executive presence, and relationship development skills.
• Collaborates with other teams to ensure consumer and employee insights are integrated into decision‑making processes.
• Works with vendors, resources, and timelines to ensure efficiency and effectiveness of internal communications activities.
• Proven ability to work effectively with individuals and teams at all levels of the organization.

Physical Requirements and Working Conditions

Position requires some travel.

Seniority Level

Not Applicable

Employment Type

Full‑time

Job Function

Human Resources

Industries

Hospitals and Health Care

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