Community Manager
Job Title: Social Media Community Manager
Base pay range: $67.00/hr – $75.00/hr (W2)
Hours: Full‑time
Duration: Approx. 6‑Month Assignment
Job Description
We are looking for an experienced Community Manager to build, grow, and manage an online community of users or customers by actively engaging across various digital platforms, fostering positive interactions, and facilitating communication with the brand. The role involves analyzing data to measure community engagement and improve the strategy. The ideal candidate will be responsive, skilled in crisis communications, and maintain brand integrity across all digital touchpoints.
Responsibilities
Community Monitoring & Engagement
- Monitor the client social and digital media platforms, community inquiries, and press/media inquiries for community questions, feedback, and concerns.
- Respond promptly and professionally to inquiries, ensuring consistency in messaging and tone.
- Engage with users to foster brand trust, advocacy, and community growth.
- Escalate complex or high‑risk incidents to the appropriate internal teams for resolution.
- Collaborate with the Rider Support team to ensure cohesion and consistency with our customers' and community inquiries.
Incident Communication & Reputation Management
- Support the development and execution of the client incident communication processes in collaboration with other teams.
- Monitor emerging reputational risks and execute existing communication strategies to mitigate potential crises.
- Serve as the first point of contact for real‑time incident tracking and escalation, ensuring swift response and alignment with the Zoox incident communication processes.
- Provide sentiment analysis and reporting on key trends, risks, and opportunities.
Coordination & Reporting
- Work closely with the Communications team to align messaging and maintain an up‑to‑date response strategy.
- Deliver regular reports on community engagement, emerging concerns, and actionable insights.
- Ensure all inquiries are logged, tracked, and analyzed to improve future engagement and incident response.
Qualifications
- 6‑8 years of experience in Community Management in a high‑growth startup, mobility, tech, or consumer brand environment.
- Strong understanding of social media engagement, crisis communications, and incident management.
- Exceptional written and verbal communication skills with a customer‑first approach.
- Ability to work flexible hours, including evenings and weekends, to ensure 24/7 coverage.
- Comfortable with high‑speed decision‑making and escalating critical issues when necessary.
- Background in Marketing, PR, or Customer Service is a plus.
- Experience with social media monitoring tools.
Benefits
Our eligible talent get access to subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match.
Equal‑Opportunity Employer
Aquent is an equal‑opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.