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Dupaco Credit Union

Dupaco Credit Union is hiring: Live Video Teller Associate in Dubuque

Dupaco Credit Union, Dubuque, IA, US, 52001

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Description

In the Live Video Teller Associate role, you'll learn skills that will benefit you throughout your Dupaco Career and you'll find with that knowledge you'll 'Know, Show, and Grow' your way through 'YOUR' Career Journey. A Dupaco Career is different. You'll work with an inclusive diverse crew of caring, passionate, and fun-loving people and you'll join them in working together toward a higher purpose. When you get here, you’ll know that your voice is valued and heard. You’ll find new and unique ways to make a positive impact just by being you. There’s a lot to love about working at Dupaco… Whether it's a great benefit package that helps YOU take care of YOU and helps YOU save for your future with a generous 401k match, awesome starting pay of $18.70/hr, with monthly and annual incentives, and the ability to Build a Career Worth Loving.

#DupacoDifference. https://www.youtube.com/watch?v=Oy_rZxNXcC8

What You’ll Do:

  • Connect with members and potential members by providing excellent service through technology- Video Teller Machines, chat, e-mail, inbound and outbound phone calls

  • Recognize potential member needs and educating them on appropriate credit union services

  • Promote a positive and professional image of the credit union

  • Answer calls on a timely basis and maintain a level of consistency in responses being provided

  • Assist in training new employees

  • Coordinate unusual or sensitive member relation situations and/or calls for correct and timely solution

  • Interface with other CU team members to obtain information necessary for providing members with details or answers to their questions and/or improving the level of service provided

What You’ll Need:

  • A flexible schedule to meet the needs of our members

  • The ability to think on your feet and solve problems effectively

  • The ability to provide personalized service with warmth and competence on the telephone

  • Exceptional written and verbal communication skills

  • Strong computer skills with the desire to learn new software and technology

Learn more about our Live Video Tellers (https://www.dupaco.com/2017/06/29/make-live-remote-transactions/)

Qualifications

Skills

Preferred

  • Microsoft Excel: Some Knowledge

  • Microsoft Word: Some Knowledge

  • Microsoft Outlook: Some Knowledge

  • Customer Service: Advanced

Behaviors

Preferred

  • Team Player: Works well as a member of a group

  • Functional Expert: Considered a thought leader on a subject

  • Innovative: Consistently introduces new ideas and demonstrates original thinking

  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

  • Self-Starter: Inspired to perform without outside help

  • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required

  • High School or better

Experience

Required

  • Customer Service

Preferred

  • Banking

  • Financial Services

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.