Zoom
Product Designer – Contact Center
Zoom is recruiting a Product Designer for the Contact Center team.
What You Can Expect In this role, you’ll be at the forefront of evolving Zoom Customer Experience products. You’ll combine top-tier visual design to elevate every user experience across desktop, mobile, and tablet platforms.
Responsibilities
Contribute to initiatives that align with business objectives and enhance customer experiences by translating strategy into impactful design solutions.
Tackle complex design challenges by applying user-centered design principles, evolving patterns, and exploring new approaches to interaction and visual design.
Define problems, validate hypotheses, and deliver high-quality design solutions across platforms independently or in collaboration with others.
Collaborate closely with cross-functional partners in Product, Engineering, and Research to ensure thoughtful implementation and cohesive user experiences.
Create and maintain clear, comprehensive design documentation that communicates design intent and supports development.
Conduct and support user research activities—such as usability testing, journey mapping, and stakeholder interviews—to uncover insights and inform design decisions.
Provide feedback and informal mentorship to junior designers, fostering a culture of growth and collaboration.
Raise potential design or user experience risks to design leads or product partners, and contribute to discussions with thoughtful solutions.
What We’re Looking For
Have 5+ years of experience designing intuitive, user-centered digital experiences that solve complex challenges and elevate customer satisfaction across multiple platforms.
Hold a bachelor degree in Design, HCI, or a related field, or equivalent practical experience.
Contribute to initiatives that translate strategy into impactful design solutions.
Address complex design challenges by applying user-centered design principles and exploring new approaches to interaction and visual design.
Collaborate independently or with others to define problems, validate hypotheses, and deliver high-quality design solutions.
Collaborate closely with cross-functional partners to ensure thoughtful implementation and cohesive user experiences, and provide informal mentorship to junior designers.
Identify potential design or user experience risks and contribute to discussions.
Conduct or support user research activities such as usability testing and journey mapping to inform design decisions.
Salary Range $98,900 – $228,700
Anticipated Position Close Date 11/10/25
Benefits
Competitive salary and equity value.
Comprehensive health, dental, vision, and wellness benefits.
Generous paid time off and family-friendly policies.
Ample learning, growth, and advancement opportunities.
Inclusive, collaborative, and growth-focused workplace culture.
Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
#J-18808-Ljbffr
What You Can Expect In this role, you’ll be at the forefront of evolving Zoom Customer Experience products. You’ll combine top-tier visual design to elevate every user experience across desktop, mobile, and tablet platforms.
Responsibilities
Contribute to initiatives that align with business objectives and enhance customer experiences by translating strategy into impactful design solutions.
Tackle complex design challenges by applying user-centered design principles, evolving patterns, and exploring new approaches to interaction and visual design.
Define problems, validate hypotheses, and deliver high-quality design solutions across platforms independently or in collaboration with others.
Collaborate closely with cross-functional partners in Product, Engineering, and Research to ensure thoughtful implementation and cohesive user experiences.
Create and maintain clear, comprehensive design documentation that communicates design intent and supports development.
Conduct and support user research activities—such as usability testing, journey mapping, and stakeholder interviews—to uncover insights and inform design decisions.
Provide feedback and informal mentorship to junior designers, fostering a culture of growth and collaboration.
Raise potential design or user experience risks to design leads or product partners, and contribute to discussions with thoughtful solutions.
What We’re Looking For
Have 5+ years of experience designing intuitive, user-centered digital experiences that solve complex challenges and elevate customer satisfaction across multiple platforms.
Hold a bachelor degree in Design, HCI, or a related field, or equivalent practical experience.
Contribute to initiatives that translate strategy into impactful design solutions.
Address complex design challenges by applying user-centered design principles and exploring new approaches to interaction and visual design.
Collaborate independently or with others to define problems, validate hypotheses, and deliver high-quality design solutions.
Collaborate closely with cross-functional partners to ensure thoughtful implementation and cohesive user experiences, and provide informal mentorship to junior designers.
Identify potential design or user experience risks and contribute to discussions.
Conduct or support user research activities such as usability testing and journey mapping to inform design decisions.
Salary Range $98,900 – $228,700
Anticipated Position Close Date 11/10/25
Benefits
Competitive salary and equity value.
Comprehensive health, dental, vision, and wellness benefits.
Generous paid time off and family-friendly policies.
Ample learning, growth, and advancement opportunities.
Inclusive, collaborative, and growth-focused workplace culture.
Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
#J-18808-Ljbffr