Capital One
Product Design Lead, Manager level - Card Onboarding
Capital One, Richmond, Virginia, United States, 23214
We’re currently seeking a Product Designer to join our Experience Design team. We’re passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation.
About The Team The Card Onboarding team cultivates lasting customer relationships through positive early interactions with every new credit card customer. The Onboarding period is a critical moment as the design of this first impression is essential for ensuring customer success, driving long‑term engagement, and accelerating the adoption of key benefits.
Role Expectations As a Product Designer, you’ll combine your craft expertise and leadership skills with an understanding of our customers and the business to co‑create innovative solutions to complex problems and influence product strategy.
Product Design Expertise: Demonstrate a high degree of skill in product design, leveraging a variety of skills across interaction, visual and service design; in collaboration with cross‑functional partners, inform the use of appropriate tools, platforms, frameworks and design systems and create artifacts that may include journey maps, blueprints, high‑fidelity designs and prototypes
Leadership: Lead design projects, directing and delegating work for more junior team members and building strong partnerships with cross‑functional stakeholders while also mentoring and helping to mature the overall product design practice at Capital One.
Human‑Centered: Effectively navigate the needs of partners and stakeholders, leveraging critical‑thinking skills that factor in data, research insights, scalability and tech constraints, while ensuring the team focuses on customer‑centered solutions and inclusive design.
Business‑Focused: Demonstrate proficiency with products and processes and apply relevant insights on customers, competitors and broader market trends to business challenges that shape a shared point of view for your team, partners and stakeholders.
Problem‑Solving: Demonstrate a solid understanding of tech, data capabilities and emerging technologies and use this knowledge to inform your work and help your cross‑functional team move faster and navigate technical limitations in service of the impactful solutions.
Collaboration: Leverage a rich network of partnerships across lines of business and the organization to foster collaboration and share solutions, incorporating cross‑functional perspectives to bridge gaps in information and drive product strategy.
Communication: Present work across levels and job functions using a human‑centered approach that integrates design frameworks, data and research insights to articulate a compelling point of view that influences strategic decision‑making and direction at senior levels.
Basic Qualifications
At least 5 years of experience in a Product Design role.
At least 5 years of experience with design and prototyping tools such as Figma.
Preferred Qualifications
6+ years of experience in a Product Design role.
6+ years of experience with design and prototyping tools such as Figma.
Experience working with and contributing to an established design system.
Experience collaborating with product, tech and business partners.
Experience leading design projects or teams.
Experience working in heavily regulated, data‑heavy problem spaces.
Experience working in early, ambiguous spaces.
Experience contributing to product strategy, bridging creativity and business goals.
Compensation Minimum and maximum full‑time annual salaries for this role vary by location:
Chicago, IL: $144,000 - $164,400 for Manager, Design
McLean, VA: $158,400 - $180,800 for Manager, Design
New York, NY: $172,800 - $197,200 for Manager, Design
Philadelphia, PA: $144,000 - $164,400 for Manager, Design
Richmond, VA: $144,000 - $164,400 for Manager, Design
Benefits Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being.
Employment Conditions At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Equal Opportunity Employment No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901‑4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
Accommodation and Support If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1‑800‑304‑9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Technical Support For technical support or questions about Capital One’s recruiting process, please send an email to Careers@capitalone.com.
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About The Team The Card Onboarding team cultivates lasting customer relationships through positive early interactions with every new credit card customer. The Onboarding period is a critical moment as the design of this first impression is essential for ensuring customer success, driving long‑term engagement, and accelerating the adoption of key benefits.
Role Expectations As a Product Designer, you’ll combine your craft expertise and leadership skills with an understanding of our customers and the business to co‑create innovative solutions to complex problems and influence product strategy.
Product Design Expertise: Demonstrate a high degree of skill in product design, leveraging a variety of skills across interaction, visual and service design; in collaboration with cross‑functional partners, inform the use of appropriate tools, platforms, frameworks and design systems and create artifacts that may include journey maps, blueprints, high‑fidelity designs and prototypes
Leadership: Lead design projects, directing and delegating work for more junior team members and building strong partnerships with cross‑functional stakeholders while also mentoring and helping to mature the overall product design practice at Capital One.
Human‑Centered: Effectively navigate the needs of partners and stakeholders, leveraging critical‑thinking skills that factor in data, research insights, scalability and tech constraints, while ensuring the team focuses on customer‑centered solutions and inclusive design.
Business‑Focused: Demonstrate proficiency with products and processes and apply relevant insights on customers, competitors and broader market trends to business challenges that shape a shared point of view for your team, partners and stakeholders.
Problem‑Solving: Demonstrate a solid understanding of tech, data capabilities and emerging technologies and use this knowledge to inform your work and help your cross‑functional team move faster and navigate technical limitations in service of the impactful solutions.
Collaboration: Leverage a rich network of partnerships across lines of business and the organization to foster collaboration and share solutions, incorporating cross‑functional perspectives to bridge gaps in information and drive product strategy.
Communication: Present work across levels and job functions using a human‑centered approach that integrates design frameworks, data and research insights to articulate a compelling point of view that influences strategic decision‑making and direction at senior levels.
Basic Qualifications
At least 5 years of experience in a Product Design role.
At least 5 years of experience with design and prototyping tools such as Figma.
Preferred Qualifications
6+ years of experience in a Product Design role.
6+ years of experience with design and prototyping tools such as Figma.
Experience working with and contributing to an established design system.
Experience collaborating with product, tech and business partners.
Experience leading design projects or teams.
Experience working in heavily regulated, data‑heavy problem spaces.
Experience working in early, ambiguous spaces.
Experience contributing to product strategy, bridging creativity and business goals.
Compensation Minimum and maximum full‑time annual salaries for this role vary by location:
Chicago, IL: $144,000 - $164,400 for Manager, Design
McLean, VA: $158,400 - $180,800 for Manager, Design
New York, NY: $172,800 - $197,200 for Manager, Design
Philadelphia, PA: $144,000 - $164,400 for Manager, Design
Richmond, VA: $144,000 - $164,400 for Manager, Design
Benefits Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being.
Employment Conditions At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Equal Opportunity Employment No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901‑4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
Accommodation and Support If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1‑800‑304‑9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Technical Support For technical support or questions about Capital One’s recruiting process, please send an email to Careers@capitalone.com.
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