Amazon
Senior UX Designer, Amazon One Medical Pay-per-visit
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Senior UX Designer, Amazon One Medical Pay-per-visit
role at
Amazon
Description
Amazon Health Services (AHS) is on a mission to make it dramatically easier for customers to find, choose, afford and engage with the services, products, and professionals they need to get and stay healthy. Our team, Amazon One Medical Pay-per-visit (PPV), provides fast, convenient treatment for 30+ common health conditions through one-time virtual visits. With Pay-per-visit, you pay a flat, out-of-pocket fee starting from $29 for a message-only visit or $49 for a video visit.
Key job responsibilities
Lead by doing and design at all stages of the product lifecycle from discovery to treatment.
Influence the end-to-end UX process, shaping discovery, purchase, and treatment flows for affordable, high-quality healthcare.
Collaborate cross-functionally with engineering, product, research, and business to deliver user-centered solutions.
Iterate quickly based on feedback, data, and usability studies.
Own both tactical and strategic projects, unblocking yourself and the team.
A day in the life
You bring an anything-is-possible mindset when faced with ambiguous and complex problems – because healthcare is hard. You love being part of a mission-oriented, highly collaborative, and high-energy team. You are a life learner with humility that allows you to continually grow and reinvent how you approach problem solving. You influence, iterate quickly, and iterate based on feedback and data.
About The Team
We are the Amazon One Medical Pay-per-visit (PPV) team part of Amazon Health Services (AHS) organization. PPV offers low-cost, cash pay telehealth services to customers 18-64 in the US. Customers can get treatments for common health concerns such as allergies, hair loss, UTI, acne, prescriptions renewals, migraines, high blood pressure. Check out our storefront for more details – https://health.amazon.com/onemedical/ppv
Basic Qualifications
7+ years of UX designer or interaction designer experience.
Experience designing customer-facing retail products.
Experience delivering design solutions for large scope and complexity.
Experience in an agile development environment.
Full stack designer with experience in all phases of UX design.
High degree of ownership on both tactical and strategic projects with the ability to unblock themselves.
Highly proficient in a variety of design tools (Figma, Sketch, InVision, etc).
Experience working in a collaborative team and working directly with developers for implementation.
Experience presenting to senior level leaders.
Preferred Qualifications
Experience working in the Healthcare industry designing interfaces for customers or patients.
Experience acquiring user data (usability studies, user research) and creating personas and journey maps.
Knowledge of customer engagement and contact center use cases, products, and workflows.
Working knowledge of natural language processing (NLP), machine learning (ML), and Artificial Intelligence (AI) and how to incorporate them into modern user experiences.
>Expert design sprint and/or design workshop facilitator. Expert in planning and running lean UX research initiatives.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Partner.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay for this position ranges from $127,100/year in our lowest geographic market up to $211,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
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Senior UX Designer, Amazon One Medical Pay-per-visit
role at
Amazon
Description
Amazon Health Services (AHS) is on a mission to make it dramatically easier for customers to find, choose, afford and engage with the services, products, and professionals they need to get and stay healthy. Our team, Amazon One Medical Pay-per-visit (PPV), provides fast, convenient treatment for 30+ common health conditions through one-time virtual visits. With Pay-per-visit, you pay a flat, out-of-pocket fee starting from $29 for a message-only visit or $49 for a video visit.
Key job responsibilities
Lead by doing and design at all stages of the product lifecycle from discovery to treatment.
Influence the end-to-end UX process, shaping discovery, purchase, and treatment flows for affordable, high-quality healthcare.
Collaborate cross-functionally with engineering, product, research, and business to deliver user-centered solutions.
Iterate quickly based on feedback, data, and usability studies.
Own both tactical and strategic projects, unblocking yourself and the team.
A day in the life
You bring an anything-is-possible mindset when faced with ambiguous and complex problems – because healthcare is hard. You love being part of a mission-oriented, highly collaborative, and high-energy team. You are a life learner with humility that allows you to continually grow and reinvent how you approach problem solving. You influence, iterate quickly, and iterate based on feedback and data.
About The Team
We are the Amazon One Medical Pay-per-visit (PPV) team part of Amazon Health Services (AHS) organization. PPV offers low-cost, cash pay telehealth services to customers 18-64 in the US. Customers can get treatments for common health concerns such as allergies, hair loss, UTI, acne, prescriptions renewals, migraines, high blood pressure. Check out our storefront for more details – https://health.amazon.com/onemedical/ppv
Basic Qualifications
7+ years of UX designer or interaction designer experience.
Experience designing customer-facing retail products.
Experience delivering design solutions for large scope and complexity.
Experience in an agile development environment.
Full stack designer with experience in all phases of UX design.
High degree of ownership on both tactical and strategic projects with the ability to unblock themselves.
Highly proficient in a variety of design tools (Figma, Sketch, InVision, etc).
Experience working in a collaborative team and working directly with developers for implementation.
Experience presenting to senior level leaders.
Preferred Qualifications
Experience working in the Healthcare industry designing interfaces for customers or patients.
Experience acquiring user data (usability studies, user research) and creating personas and journey maps.
Knowledge of customer engagement and contact center use cases, products, and workflows.
Working knowledge of natural language processing (NLP), machine learning (ML), and Artificial Intelligence (AI) and how to incorporate them into modern user experiences.
>Expert design sprint and/or design workshop facilitator. Expert in planning and running lean UX research initiatives.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Partner.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay for this position ranges from $127,100/year in our lowest geographic market up to $211,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
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