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SunSource

Visual Sales Coordinator

SunSource, Farmington Hills, Michigan, United States

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Electro-Matic, a SunSource company, has helped transform American industry by supplying automation components and solutions to leading U.S. manufacturers. Today, Electro-Matic continues to leverage the value of emerging technologies by developing practical applications for industrial, commercial, and retail markets. As a technology company, we help our customers enjoy the benefit of a supplier partner intently focused on delivering strong value-for-value relationships while turning innovation into value. www.electro-matic.com

Job Description This position is responsible for the implementation of all Visual Products lines, including Commercial LED Displays, Digital Billboards, Factory Displays, and LED Lighting projects. We are in search of an experienced and well‑organized Sales Coordinator to provide the necessary support for our inside/outside sales team. The goal is to facilitate the team’s activities to maximize performance and strive for efficiency in the sales process.

Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The candidate must possess strong interpersonal skills and have effective oral and written communication skills.

Competencies

Strong business, creative, and technical writing skills

Proficiency in MS Office skills, including Word, Excel, and PowerPoint

Excellent oral and written communication

Effective interpersonal, organizational, planning, and problem‑solving skills

Attention to detail and accuracy, and ability to multitask

Required Education and/or Experience

Bachelor’s degree, or

2‑5 years of customer service or inside sales experience

Valid driver’s license required.

Work Environment Position is an indoor warehouse setting with moderate noise levels, including voices, office equipment, and foot traffic sounds. Employee may interact with customers, sales representatives, and other internal departments.

Physical Demands

Sit at desk for extended periods of time

Use arms, hands, and fingers to handle, feel, and reach for items

Listen to and talk with fellow staff and internal and external customers

Occasionally crouch and crawl

Be able to lift 20 pounds

Travel Minor travel may be required for trade shows and customer events.

Job Summary This non‑exempt position is responsible for administrative support for a Sales Team to a targeted customer base, enter orders, expedite, resolve customer issues, and act as a general advocate, ensuring customer satisfaction. Interact with internal personnel (customer service, product line coordinators, vendors, etc.) to gather data for research and resolution. On‑site customer visits to input data directly into customers’ database to update and transition to new products.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Respond to customer base inquiries, entering quotes, orders, and special pricing

Respond to customer delivery issues and manage customer back‑order reports

Assist in managing item planning data (safety stock, lead time, minimum & maximum order quantities) and inventory for key customers

Enter customer orders by utilizing the customer’s order entry software, maintaining, and updating customer part numbers

Work with Sales Team on blankets and special pricing

Work with the Pricing Administration team to ensure proper sell and rebates are set up and identified for correct commission calculations

Problem‑solve in conjunction with outside sales to meet customer requirements

Work with third‑party contractors to facilitate warranty and non‑warranty repairs

Work with outside sales to increase R&R (repair & return) business

Manage customers’ consigned inventory

Work with customers’ purchasing personnel to facilitate price changes and amendments

Manage the Software Upgrade Service (SUS) vendor program

Develop and maintain relationships with product line contacts

May arrange sales or company functions (outings, lunches, etc.)

We are an Equal Employment Opportunity Employer M/F/V/D. WE PARTICIPATE IN E-VERIFY. If you are an individual with a disability and require an accommodation to complete the application process, please contact recruiting@sunsrce.com to request reasonable accommodation. Only requests for accommodations in the application process will be returned. Sun-Source | Privacy Policy

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