Assistant Community Manager Job at Elandis in Houston

Assistant Community Manager

ELANDIS named as 2025 Best Places to Work In Multi-family is looking for an experienced Assistant Community Manager.

At Elandis, you will be valued for your hard work and dedication. We offer excellent and competitive pay with 100% Employer paid Health, Dental, Vision, and Life Insurance. Paid time off is accrued on day one and can be used after 90 days of employment.

Requirements

• Minimum 1 year of previous experience with residential, multi-family property management.
• Knowledge of Multi-Family Operating Systems, multiple PC software packages such as Yardi, Microsoft Office (Outlook, Word, Excel, etc.) and familiarity with navigating the Internet.
• Strong organizational, communication (written/oral), and interpersonal skills.
• Ability to change priorities, meet deadlines, work independently, and follow through on assignments.
• Deliver high-level customer service skills for interaction with residents, vendors, and co-workers.
• Demonstrate ability to be very detail-oriented, able to handle multiple projects at any given time, be extremely professional and customer service oriented.
• Able to work full-time, 40 hours, with possibility of overtime requirement.

Financial Responsibilities

• Maintain budgeted delinquency, reviewing the A/R daily and submit on a timely basis any requested reports.
• Ensure that all rents and late fees/check charges are collected, posted and deposited daily.
• Submit past resident balances to collection agency monthly.
• Assist Maintenance Supervisor and Community Manager with purchase order input and invoice processing as requested.
• Perform evictions, utility cut-offs, and manage collections for delinquency.

Marketing / Leasing Responsibilities

• Work as a team with Community Manager and Leasing Specialist to ensure community is rented to budgeted occupancy or higher.
• Shop competition and be aware of local market conditions and trends.
• Contribute ideas to Community Manager for community and improving resident satisfaction.
• Welcome prospective residents to the community and give a community tour when Leasing Specialist is not available.
• Answer incoming phone calls and handle each call appropriately. Transfer calls to Community Manager when appropriate.
• Assist in review of all online and print advertising.
• Must be knowledgeable of all phases of leasing and resident retention.

Administrative Responsibilities

• Accept service requests from residents and forward to service team for prompt processing. Conduct follow-up with residents when service request is completed.
• Document conversations and activity dealing with prospective residents and residents in lease file and operating system.
• Execute lease contracts and process move-ins, renewals, notice-to-vacates, and move-outs in operating system.
• Process deposit accounting and corresponding reports.
• Ensure office is open on schedule, confirm condition of the office and model apartments are to company standards.
• Maintain records on all aspects of management activity on a daily, weekly, and monthly basis. Submit required reports to Community Manager on time, based on request.

Resident Relations Responsibilities

• Maintain positive customer service attitude.
• Deal with resident concerns and requests on timely basis to ensure resident satisfaction with management.
• Execute resident retention programs (i.e., resident functions, special promotions, monthly newsletters, etc.).
• Ensure distribution of all company or community-issued notices (i.e., bad weather, emergency, etc.).
• Physically inspect community when on grounds, pick up litter and report any service needs to the service team. Inspect move-outs and vacancies when requested.

Community Engagement Responsibilities

• Participate in weekly/daily office staff meetings.
• Assist with community inspections ensuring the community's curb appeal is consistent with company policies.
• Provide support to Community Manager and all other staff to encourage teamwork, lead as an example in creating a harmonious environment.
• Represent the company in a professional manner at all times.

Safety Responsibilities

• Learn and ensure compliance with all company, local, state, and federal safety rules.
• Ensure that unsafe conditions are reported to the Community Manager in a timely manner.
• Follow a "safety first" principle.
• Assist in executing proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities (i.e., criminal activity in community, employee/resident injuries, fires, floods, freezes, etc.).

General Responsibilities

• Perform any additional duties or tasks as assigned by supervisor or senior management.

Salary: $20.00 - $22.00 per hour

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