Southern Auto Group
Service Advisor - Chrysler Dodge Jeep Ram - Newport News
Southern Auto Group, Newport News, Virginia, United States, 23600
Service Advisor - Chrysler Dodge Jeep Ram - Newport News
6 days ago Be among the first 25 applicants
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Would you like to be the person that people look to for solutions to their problems? Have you always been a "People Person" who gets along well with customers? Are you looking for the perfect career that won’t waste your time? Do you just want to be in the building, or would you like to be a part of a TEAM? You’ve always been good at pointing out good ideas, so why not take the next step in 2024? Come join our team at Southern Auto Group as a Service Advisor!
Our Service Advisors are the center of communication for all service and repair activities within the Service Department. Being the primary point of contact for all automotive service and repair matters, the Service Advisor must listen to and thoroughly understand each and every customer’s concerns and arrange for appropriate service/repairs. Once completed, you will also relay all necessary information from the technician to the customer clearly and effectively. Here, Service Advisors make sure the customer knows what repairs are needed and what repairs and maintenance are recommended.
We know it’s never fun having to take your vehicle to the shop. Our Service Advisors ensure that our customers feel as though their concerns have been addressed, as well as ensuring customer satisfaction with repairs made to the vehicle.
The ideal candidate has a high school diploma or GED, some post-secondary automotive training or experience, at least one year of dealer-level or large facility experience, an unrestricted driver’s license and a clean driving record, and a strong technical and customer service performance record. ASE certification is a plus. Candidates must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world-class customer service.
Responsibilities
Schedules service for customers either in person or on the phone to ensure prompt and accurate diagnosis of any problems
Makes repair recommendations and manages the delivery of repairs by setting and managing customer expectations
Ensures that required documentation is complete and is in compliance with regulations and standards
Complies with and enforces all safety policies and procedures
Attends all staff meetings, training, and educational classes as required to educate/train new staff members
Performs other duties as assigned
Qualifications
High school diploma or GED required
Post-secondary automotive training or equivalent work experience
One year of dealer-level or large facility experience preferred
ASE certification (or is willing to obtain certification)
Broad scope of automotive mechanical/electrical knowledge
Neat, clean, and professional appearance
Pleasant/friendly demeanor and an outgoing personality
Highly professional and dependable
Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
Excellent interpersonal skills to interact professionally with customers, vendors, and staff
Unrestricted driver’s license and clean driving record
Ability to drive both automatic and standard-transmission vehicles is a Plus!
Basic computer and internet skills
Physical Demands
This is an in-person position and attendance is required to maintain employment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently required to bend, kneel, squat, stand, and lift heavy objects as needed. The employee is frequently required to stand, walk, reach with hands and arms, and talk or hear. The employee must frequently lift and/or move up to 50 pounds.
Seniority level
Entry level
Employment type
Full-time
Job function
Accounting/Auditing and Finance
Industries
Accounting
Get notified about new Service Advisor jobs in Newport News, VA.
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Get AI-powered advice on this job and more exclusive features.
Would you like to be the person that people look to for solutions to their problems? Have you always been a "People Person" who gets along well with customers? Are you looking for the perfect career that won’t waste your time? Do you just want to be in the building, or would you like to be a part of a TEAM? You’ve always been good at pointing out good ideas, so why not take the next step in 2024? Come join our team at Southern Auto Group as a Service Advisor!
Our Service Advisors are the center of communication for all service and repair activities within the Service Department. Being the primary point of contact for all automotive service and repair matters, the Service Advisor must listen to and thoroughly understand each and every customer’s concerns and arrange for appropriate service/repairs. Once completed, you will also relay all necessary information from the technician to the customer clearly and effectively. Here, Service Advisors make sure the customer knows what repairs are needed and what repairs and maintenance are recommended.
We know it’s never fun having to take your vehicle to the shop. Our Service Advisors ensure that our customers feel as though their concerns have been addressed, as well as ensuring customer satisfaction with repairs made to the vehicle.
The ideal candidate has a high school diploma or GED, some post-secondary automotive training or experience, at least one year of dealer-level or large facility experience, an unrestricted driver’s license and a clean driving record, and a strong technical and customer service performance record. ASE certification is a plus. Candidates must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world-class customer service.
Responsibilities
Schedules service for customers either in person or on the phone to ensure prompt and accurate diagnosis of any problems
Makes repair recommendations and manages the delivery of repairs by setting and managing customer expectations
Ensures that required documentation is complete and is in compliance with regulations and standards
Complies with and enforces all safety policies and procedures
Attends all staff meetings, training, and educational classes as required to educate/train new staff members
Performs other duties as assigned
Qualifications
High school diploma or GED required
Post-secondary automotive training or equivalent work experience
One year of dealer-level or large facility experience preferred
ASE certification (or is willing to obtain certification)
Broad scope of automotive mechanical/electrical knowledge
Neat, clean, and professional appearance
Pleasant/friendly demeanor and an outgoing personality
Highly professional and dependable
Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
Excellent interpersonal skills to interact professionally with customers, vendors, and staff
Unrestricted driver’s license and clean driving record
Ability to drive both automatic and standard-transmission vehicles is a Plus!
Basic computer and internet skills
Physical Demands
This is an in-person position and attendance is required to maintain employment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently required to bend, kneel, squat, stand, and lift heavy objects as needed. The employee is frequently required to stand, walk, reach with hands and arms, and talk or hear. The employee must frequently lift and/or move up to 50 pounds.
Seniority level
Entry level
Employment type
Full-time
Job function
Accounting/Auditing and Finance
Industries
Accounting
Get notified about new Service Advisor jobs in Newport News, VA.
#J-18808-Ljbffr