Agoda
Product Design Lead – AI Assistant & Conversational UX(Bangkok - Based, Relocati
Agoda, Los Angeles, California, United States, 90079
Product Design Lead – AI Assistant & Conversational UX
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness. We are looking for a Product Design Lead to join our AI Assistant team and shape the future of conversational travel experiences. This hybrid role blends hands-on product design with light team leadership, managing a small group of 2–3 talented designers. Responsibilities: Lead the end-to-end design of AI and chat-based experiences across web and app. Translate complex AI capabilities into clear, helpful user flows and intuitive interfaces. Create prototypes and flows that balance clarity, trust, and speed for our users. Drive UX and visual design quality within your scope, while aligning with Agoda’s broader vision. Partner with Design Leadership, Product managers, Engineers, Researchers, Analysts and Content designers to shape what we build and how we build it. Requirements: 7+ years of experience in product or interaction design, with proven hands-on craft. Experience designing for conversational interfaces, chatbots, or AI-powered systems. A strong portfolio showing user-centered thinking and high-quality execution. Ability to simplify complexity through clear information architecture and interaction flows. Experience leading design discussions and collaborating cross-functionally. What We Offer: A rare chance to combine craft leadership and small-team management in a high-impact AI product area. You’ll influence the direction of a new travel paradigm and shape the conversational layer that connects users to Agoda’s entire ecosystem. Equal Opportunity Employer: At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications.
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Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness. We are looking for a Product Design Lead to join our AI Assistant team and shape the future of conversational travel experiences. This hybrid role blends hands-on product design with light team leadership, managing a small group of 2–3 talented designers. Responsibilities: Lead the end-to-end design of AI and chat-based experiences across web and app. Translate complex AI capabilities into clear, helpful user flows and intuitive interfaces. Create prototypes and flows that balance clarity, trust, and speed for our users. Drive UX and visual design quality within your scope, while aligning with Agoda’s broader vision. Partner with Design Leadership, Product managers, Engineers, Researchers, Analysts and Content designers to shape what we build and how we build it. Requirements: 7+ years of experience in product or interaction design, with proven hands-on craft. Experience designing for conversational interfaces, chatbots, or AI-powered systems. A strong portfolio showing user-centered thinking and high-quality execution. Ability to simplify complexity through clear information architecture and interaction flows. Experience leading design discussions and collaborating cross-functionally. What We Offer: A rare chance to combine craft leadership and small-team management in a high-impact AI product area. You’ll influence the direction of a new travel paradigm and shape the conversational layer that connects users to Agoda’s entire ecosystem. Equal Opportunity Employer: At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications.
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