Live Nation Entertainment
LN Venues, Operations Manager - Vibrant Music Hall
Live Nation Entertainment, Waukee, Iowa, United States, 50263
LN Venues, Operations Manager - Vibrant Music Hall
We are seeking a motivated and experienced individual to work with the Venue Management team in Waukee, IA. The Operations Manager position exercises overall responsibility for facility operations and physical plant, partnering with the leadership team in the market. This is an exempt role reporting to the General Manager.
Who Are You? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed.
At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
What This Role Will Do
Responsible for managing all aspects of facility operations and maintenance, including front of house operations, preventive maintenance, third party contracting, limited governmental relationships, staffing, and ongoing venue set-up and tear-down
Ensure that all outstanding tasks are handled either personally or through delegation to other staff members when appropriate
Recruit, hire, train and supervise part-time staff/supervisors of multiple departments including Security, Maintenance, Cleaning and Usher/Ticket Taker
Develops and oversees overhead expense budgets for repairs and maintenance and venue supply expenses
Work with General Manager to assist in the preparation of annual operations budget
Maintain and monitor records of all incident reports and investigate/manage all pending cases, including interviewing staff or other witnesses and attending arbitration hearings when necessary
Ensure optimum operating condition of all facility equipment, such as traffic control and crowd control devices
Investigate and resolve guest related complaints
Implement and execute Live Nation policies, procedures and programs and ensure that company standards are maintained
Create and implement effective recruiting programs for seasonal event staff
Manage event staff onboarding and training for in-sourced positions as well as ensuring proper onboarding
Manage any and all training programs and ongoing development of event staff
Commit to providing a safe and enjoyable facility for guests and employees
Develop and maintain municipality relationships including police, fire, rescue, traffic and other departments
Coordinate and manage approved subcontractors and third-party vendors to ensure safe, efficient and successful events
Effectively manage and approve all payroll for in-house departments
Responsible for all required governmental reports and files
Oversee and ensure the execution of all operating department compliance policies and procedures
What This Person Will Bring
Candidate is a proven leader with strong management and communications skills
Extensive knowledge of venue operations and facility management
Minimum two years’ experience as House/Operations Manager or a comparable role
Experience dealing with police and public officials
Represent the company and facility in political and community matters and act as liaison with local municipalities
Demonstrated experience managing multiple departments with a large number of staff, ideally Security, Ticket Takers and Ushers
Computer skills, Microsoft Word, Excel and Outlook
Excellent oral and written communication skills
Experience using Workday or time keeping systems is a plus
Benefits & Perks Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:
HEALTH: Medical, vision, dental and mental health benefits for you and your family
YOURSELF: Free concert tickets, generous paid time off including holidays, sick time, and personal days
WEALTH: 401(k) program with company match, stock reimbursement program
FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
OTHERS: Volunteer time off, crowdfunding match
Equal Employment Opportunity Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, citizenship, race, sex, gender, gender identity, gender expression, sexual orientation, or any other basis protected by applicable law.
We will consider qualified applicants with criminal histories in a manner consistent with applicable fair chance laws. Live Nation provides reasonable accommodations for applicants with disabilities and other protected statuses, and participates in an interactive process to determine effective accommodations as required by law.
Hiring Practices The preceding job description indicates the general nature and level of work performed. It is not intended to be an exhaustive inventory of all duties, responsibilities, and qualifications. Live Nation recruitment policies aim to place the most qualified persons in a timely and efficient manner.
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Who Are You? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed.
At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
What This Role Will Do
Responsible for managing all aspects of facility operations and maintenance, including front of house operations, preventive maintenance, third party contracting, limited governmental relationships, staffing, and ongoing venue set-up and tear-down
Ensure that all outstanding tasks are handled either personally or through delegation to other staff members when appropriate
Recruit, hire, train and supervise part-time staff/supervisors of multiple departments including Security, Maintenance, Cleaning and Usher/Ticket Taker
Develops and oversees overhead expense budgets for repairs and maintenance and venue supply expenses
Work with General Manager to assist in the preparation of annual operations budget
Maintain and monitor records of all incident reports and investigate/manage all pending cases, including interviewing staff or other witnesses and attending arbitration hearings when necessary
Ensure optimum operating condition of all facility equipment, such as traffic control and crowd control devices
Investigate and resolve guest related complaints
Implement and execute Live Nation policies, procedures and programs and ensure that company standards are maintained
Create and implement effective recruiting programs for seasonal event staff
Manage event staff onboarding and training for in-sourced positions as well as ensuring proper onboarding
Manage any and all training programs and ongoing development of event staff
Commit to providing a safe and enjoyable facility for guests and employees
Develop and maintain municipality relationships including police, fire, rescue, traffic and other departments
Coordinate and manage approved subcontractors and third-party vendors to ensure safe, efficient and successful events
Effectively manage and approve all payroll for in-house departments
Responsible for all required governmental reports and files
Oversee and ensure the execution of all operating department compliance policies and procedures
What This Person Will Bring
Candidate is a proven leader with strong management and communications skills
Extensive knowledge of venue operations and facility management
Minimum two years’ experience as House/Operations Manager or a comparable role
Experience dealing with police and public officials
Represent the company and facility in political and community matters and act as liaison with local municipalities
Demonstrated experience managing multiple departments with a large number of staff, ideally Security, Ticket Takers and Ushers
Computer skills, Microsoft Word, Excel and Outlook
Excellent oral and written communication skills
Experience using Workday or time keeping systems is a plus
Benefits & Perks Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:
HEALTH: Medical, vision, dental and mental health benefits for you and your family
YOURSELF: Free concert tickets, generous paid time off including holidays, sick time, and personal days
WEALTH: 401(k) program with company match, stock reimbursement program
FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
OTHERS: Volunteer time off, crowdfunding match
Equal Employment Opportunity Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, citizenship, race, sex, gender, gender identity, gender expression, sexual orientation, or any other basis protected by applicable law.
We will consider qualified applicants with criminal histories in a manner consistent with applicable fair chance laws. Live Nation provides reasonable accommodations for applicants with disabilities and other protected statuses, and participates in an interactive process to determine effective accommodations as required by law.
Hiring Practices The preceding job description indicates the general nature and level of work performed. It is not intended to be an exhaustive inventory of all duties, responsibilities, and qualifications. Live Nation recruitment policies aim to place the most qualified persons in a timely and efficient manner.
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