H&M
H&M Department Supervisor - Fashion Square Mall - Sherman Oaks
H&M, Los Angeles, California, United States, 90079
H&M Department Supervisor - Fashion Square Mall - Sherman Oaks
1 day ago Be among the first 25 applicants
About the Role As a Department Supervisor, you will be responsible for supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store. The Department Supervisor will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.
Customer Sales & Profit
You are responsible for supporting the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.
Represent yourself and the H&M brand positively during customer interactions.
Be aware of and take responsibility of your department's strengths and identify commercial opportunities, working with your Department Manager to act on them.
Ensure customer service is provided in all areas of the store and that your team can actively promote and sell products to customers.
Follow up that your team is actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives.
Ensure correct routines in fitting rooms and checkout, including transactions, returns, and exchanges.
Ensure all admin routines for both people and operations are handled correctly.
Fashion & Trend Awareness
Keep up-to-date with the fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers.
Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions.
Team & Development
Retain and share your knowledge and skills with the Store team.
Collaborate, plan & teamwork with the in-store Visual Merchandiser team.
Give & receive feedback with your colleagues to learn, develop & support each other.
Maintain regular communication to store colleagues to inform, motivate and inspire – daily, weekly meetings, etc.
Ensure all procedures, routines, and legal requirements in all areas of the store are followed.
Retail Operations, Visual & Commercial Execution
Secure a clean and tidy sales floor and back of house, including stockroom areas.
Ensure high fashion quality, visual and commercial product presentation, with good garment care.
Secure good stock levels and provide input on allocation to Area team.
Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines adhere to our standards and routines set internally, utilizing all tools and technology provided.
Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, e.g. Instore Care App, Click & Collect, Smart Store, etc.
Secure a strong balance and the maintenance of price signs in-store and throughout the sales floor/store following guidelines according to global and local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout store.
Update & upkeep of BOH Areas for all colleagues (key information, health & safety, tidiness, etc).
Be responsible for opening & closing of store daily.
Qualifications
To be a successful and effective Department Supervisor, you’ll be an emerging leader who enjoys taking responsibility.
You must be ambitious, an effective communicator, supportive, an analytical solution finder, capable of working with numbers and managing statistics.
You are achievement-oriented, motivated by performance and competition to be truly customer centric.
Compensation Expected base salary range is 22.42-26.46 hourly.
Benefits
We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.
We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years.
You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues.
We are an inclusive company where you’re encouraged to be yourself at work.
You will have access to a large global talent community, where career growth and aspirations have no limits.
We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community.
You’ll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS.
All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online.
All our employees are included in our H&M Incentive Program – HIP.
We offer Staff Discount – 25%, Medical, Pharmacy, Vision and Dental Coverage, Employee Assistance Program, Vacation, Wellness, Holiday and Parental Pay, 401K, Commuter Benefits, Health and Dependent Care FSA, Plus, additional Voluntary Benefits.
In addition to our global benefits, all our local markets offer different competitive perks and benefits, which may differ between employment type and countries.
EEOC Code SLS
Pay Status Non-Exempt, Hourly
Accommodation Statement We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com, and use Ask a Question.
Company Description At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in Fashion. A world with one ultimate goal: to unleash your self-expression. As an H&M colleague, you’re encouraged to be yourself & more. You’ll take on new responsibilities from day one, learn skills for life, and find new ways to make your big dreams come true. Our company is committed to fostering a culture of inclusion and belonging, and we actively seek colleagues who share our commitment.
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About the Role As a Department Supervisor, you will be responsible for supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store. The Department Supervisor will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.
Customer Sales & Profit
You are responsible for supporting the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.
Represent yourself and the H&M brand positively during customer interactions.
Be aware of and take responsibility of your department's strengths and identify commercial opportunities, working with your Department Manager to act on them.
Ensure customer service is provided in all areas of the store and that your team can actively promote and sell products to customers.
Follow up that your team is actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives.
Ensure correct routines in fitting rooms and checkout, including transactions, returns, and exchanges.
Ensure all admin routines for both people and operations are handled correctly.
Fashion & Trend Awareness
Keep up-to-date with the fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers.
Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions.
Team & Development
Retain and share your knowledge and skills with the Store team.
Collaborate, plan & teamwork with the in-store Visual Merchandiser team.
Give & receive feedback with your colleagues to learn, develop & support each other.
Maintain regular communication to store colleagues to inform, motivate and inspire – daily, weekly meetings, etc.
Ensure all procedures, routines, and legal requirements in all areas of the store are followed.
Retail Operations, Visual & Commercial Execution
Secure a clean and tidy sales floor and back of house, including stockroom areas.
Ensure high fashion quality, visual and commercial product presentation, with good garment care.
Secure good stock levels and provide input on allocation to Area team.
Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines adhere to our standards and routines set internally, utilizing all tools and technology provided.
Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, e.g. Instore Care App, Click & Collect, Smart Store, etc.
Secure a strong balance and the maintenance of price signs in-store and throughout the sales floor/store following guidelines according to global and local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout store.
Update & upkeep of BOH Areas for all colleagues (key information, health & safety, tidiness, etc).
Be responsible for opening & closing of store daily.
Qualifications
To be a successful and effective Department Supervisor, you’ll be an emerging leader who enjoys taking responsibility.
You must be ambitious, an effective communicator, supportive, an analytical solution finder, capable of working with numbers and managing statistics.
You are achievement-oriented, motivated by performance and competition to be truly customer centric.
Compensation Expected base salary range is 22.42-26.46 hourly.
Benefits
We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.
We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years.
You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues.
We are an inclusive company where you’re encouraged to be yourself at work.
You will have access to a large global talent community, where career growth and aspirations have no limits.
We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community.
You’ll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS.
All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online.
All our employees are included in our H&M Incentive Program – HIP.
We offer Staff Discount – 25%, Medical, Pharmacy, Vision and Dental Coverage, Employee Assistance Program, Vacation, Wellness, Holiday and Parental Pay, 401K, Commuter Benefits, Health and Dependent Care FSA, Plus, additional Voluntary Benefits.
In addition to our global benefits, all our local markets offer different competitive perks and benefits, which may differ between employment type and countries.
EEOC Code SLS
Pay Status Non-Exempt, Hourly
Accommodation Statement We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com, and use Ask a Question.
Company Description At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in Fashion. A world with one ultimate goal: to unleash your self-expression. As an H&M colleague, you’re encouraged to be yourself & more. You’ll take on new responsibilities from day one, learn skills for life, and find new ways to make your big dreams come true. Our company is committed to fostering a culture of inclusion and belonging, and we actively seek colleagues who share our commitment.
#J-18808-Ljbffr