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LUXXE | HONOR

Lead Studio Manager

LUXXE | HONOR, Brookfield, Illinois, United States, 60513

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Luxxe Honor Apothecary & Wellness is a natural skincare product company that offers wellness services. Our mission is to bring awareness about the benefits of essential oils and promote self‑care as a lifestyle, not a luxury. We create natural essential oils and botanical blends that target skin, mind, and body conditions. Our wellness services provide self‑care services such as facials, massage, and reiki.

Job Summary:

The Lead Retail Manager is responsible for managing day‑to‑day operations and promoting sales growth and customer satisfaction for the organization. Specific responsibilities: customer management, staff management, sales growth, and customer satisfaction.

Recruit, train, and manage staff, including but not limited to sales, face & body staff.

Manage retail staff related to Vagaro training to enable staff to achieve their potential.

Manage customer expectations and contribute to a high level of customer satisfaction. This includes solving customer service complaints and answering customers' questions.

Promote the team to achieve revenue goals per day.

Promote membership sales by giving tours of our apothecary.

Manage retail floor, including but not limited to selling retail products, memberships, rentals, events, and workshops, to maximize sales.

Manage all Vagaro software tasks, including but not limited to face & body appointments, membership, workshops, and events.

Manage inventory management in Vagaro and Shopify.

Manage Shopify orders up to 30 orders/day.

Oversee stocking shelves, setting up displays, ringing up merchandise and sales, and performing/supervising cleaning duties daily.

Monitor cancellations, info@luxxehonor.com, and phone messages/texts.

Manage inventory of products, bottles, collateral, and supplies.

Manage the ordering of sales collateral, supplies, and third‑party items approved by the owner.

Work closely with the marketing team to establish successful support, channel, and partner programs.

Communicate and update the owner daily.

Qualifications:

College Degree

Part‑time leading to a full‑time position

Experience with hiring and building a sales team

Proficient on the computer (Google, Gmail, Canva)

Ability to multitask

Teamwork oriented

Seniority level Mid‑Senior level

Employment type Part‑time

Job function Design, Art/Creative, and Information Technology

Industries Health, Wellness & Fitness

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