SanAntonio.gov
Overview
Join to apply for the
Police Communications Call Taker
role at
City of San Antonio . Under general supervision, you are responsible for answering non-emergency and 911 emergency calls and text to assist residents in obtaining emergency services. Work involves operating telephone equipment and computer terminals in the Police Department. Working conditions are primarily in an office environment. Exercises no supervision. Work Location and Training
Work Location: Public Safety Headquarters - 315 S. Santa Rosa, San Antonio, TX 78207 Training location may be different: 1st Reporting Day: McCreless Storefront, 3850 S. New Braunfels, Suite 110, San Antonio, TX 78223 Work Hours: Classroom hours are 7:45 a.m. - 4:30 p.m., Monday - Friday for the first four weeks. During the On-the-Job Training phase, work hours will mirror trainer\'s schedule and will include day, evenings, overnight shifts, weekends, and holidays. Once released, shift assigned will be based on business needs. Responsibilities
Answer the 911 universal emergency telephone number in the Police Department. Determine the nature of the emergency, enter necessary information into the computer system and route the data to the Police Dispatchers. Route emergency telephone calls to the proper governmental agency. Assist Police Officers in obtaining services. Determine classification of service request and jurisdiction. Maintain a calm response to all emergency situations. Perform related duties and fulfills responsibilities as required. Qualifications
High school diploma or GED equivalent (recognized by the Texas Education Agency or a regional accrediting agency). One year of experience in public contact either in person or by telephone. Applicants must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Disqualifying factors include Felony or certain misdemeanor convictions and related conditions. Must obtain TCLOSE Telecommunicator Certification within one year of employment. Must obtain TCIC/NCIC Full Access Certification within six months of employment. Must meet minimum requirements established by the Texas Commission on Law Enforcement for Telecommunicators. State mandated eligibility
Applicants must meet and maintain the Telecommunicator Licensing requirements set forth by the Texas Commission on Law Enforcement (TCOLE). Applicants who have been issued a Telecommunicator License must be in good standing and eligible for appointment to the San Antonio Police Department. Applicants must remedy any TCOLE License deactivations or suspensions before their start date. TCOLE Licensing requirements include a significant background check. Applicants must be a United States Citizen or United States Naturalized Citizen. Possess an Honorable discharge from the branch of the Military in which applicant served, if applicable. Applicants must pass a fingerprint-based CJIS background check meeting FBI and Texas DPS requirements. Must not have certain convictions within specified periods and must pass a background investigation as required by state law. Provide truthful and accurate information during the application process; dishonesty leads to automatic disqualification. A full list of requirements is available on www.tcole.texas.gov. Preferred Qualifications
One year of experience as an Emergency Services Dispatcher and/or 911 Call Taker, or one year of experience in a high call volume contact center. Ability to pass the TEEX State Telecommunicator Licensing Course within the first year of employment. Ability to type 35 words per minute. Applicant Information
Applicants may substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience to meet minimum requirements. Applicants selected must pass pre-employment drug testing and background checks; additional checks may be conducted if required. Employment verification may require information regarding prior employment; military service may be documented with a DD214. Official transcripts, diplomas, certifications, and licenses must be submitted at processing time; unofficial documents may be attached for consideration in advance. Knowledge of basic telephone techniques, public relations, ability to learn applicable rules and regulations, and ability to hear clearly. Ability to input and retrieve data from computers and to assist irate residents with tactfulness. Ability to work long hours of directed concentration and to perform all physical requirements of the position with or without accommodations. Seniority level
Entry level Employment type
Full-time Job function
Other, Information Technology, and Management Industries: Government Administration
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Join to apply for the
Police Communications Call Taker
role at
City of San Antonio . Under general supervision, you are responsible for answering non-emergency and 911 emergency calls and text to assist residents in obtaining emergency services. Work involves operating telephone equipment and computer terminals in the Police Department. Working conditions are primarily in an office environment. Exercises no supervision. Work Location and Training
Work Location: Public Safety Headquarters - 315 S. Santa Rosa, San Antonio, TX 78207 Training location may be different: 1st Reporting Day: McCreless Storefront, 3850 S. New Braunfels, Suite 110, San Antonio, TX 78223 Work Hours: Classroom hours are 7:45 a.m. - 4:30 p.m., Monday - Friday for the first four weeks. During the On-the-Job Training phase, work hours will mirror trainer\'s schedule and will include day, evenings, overnight shifts, weekends, and holidays. Once released, shift assigned will be based on business needs. Responsibilities
Answer the 911 universal emergency telephone number in the Police Department. Determine the nature of the emergency, enter necessary information into the computer system and route the data to the Police Dispatchers. Route emergency telephone calls to the proper governmental agency. Assist Police Officers in obtaining services. Determine classification of service request and jurisdiction. Maintain a calm response to all emergency situations. Perform related duties and fulfills responsibilities as required. Qualifications
High school diploma or GED equivalent (recognized by the Texas Education Agency or a regional accrediting agency). One year of experience in public contact either in person or by telephone. Applicants must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Disqualifying factors include Felony or certain misdemeanor convictions and related conditions. Must obtain TCLOSE Telecommunicator Certification within one year of employment. Must obtain TCIC/NCIC Full Access Certification within six months of employment. Must meet minimum requirements established by the Texas Commission on Law Enforcement for Telecommunicators. State mandated eligibility
Applicants must meet and maintain the Telecommunicator Licensing requirements set forth by the Texas Commission on Law Enforcement (TCOLE). Applicants who have been issued a Telecommunicator License must be in good standing and eligible for appointment to the San Antonio Police Department. Applicants must remedy any TCOLE License deactivations or suspensions before their start date. TCOLE Licensing requirements include a significant background check. Applicants must be a United States Citizen or United States Naturalized Citizen. Possess an Honorable discharge from the branch of the Military in which applicant served, if applicable. Applicants must pass a fingerprint-based CJIS background check meeting FBI and Texas DPS requirements. Must not have certain convictions within specified periods and must pass a background investigation as required by state law. Provide truthful and accurate information during the application process; dishonesty leads to automatic disqualification. A full list of requirements is available on www.tcole.texas.gov. Preferred Qualifications
One year of experience as an Emergency Services Dispatcher and/or 911 Call Taker, or one year of experience in a high call volume contact center. Ability to pass the TEEX State Telecommunicator Licensing Course within the first year of employment. Ability to type 35 words per minute. Applicant Information
Applicants may substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience to meet minimum requirements. Applicants selected must pass pre-employment drug testing and background checks; additional checks may be conducted if required. Employment verification may require information regarding prior employment; military service may be documented with a DD214. Official transcripts, diplomas, certifications, and licenses must be submitted at processing time; unofficial documents may be attached for consideration in advance. Knowledge of basic telephone techniques, public relations, ability to learn applicable rules and regulations, and ability to hear clearly. Ability to input and retrieve data from computers and to assist irate residents with tactfulness. Ability to work long hours of directed concentration and to perform all physical requirements of the position with or without accommodations. Seniority level
Entry level Employment type
Full-time Job function
Other, Information Technology, and Management Industries: Government Administration
#J-18808-Ljbffr