Sturdy Health
Authorization Coordinator / Unit Secretary
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Authorization Coordinator/Unit Secretary
role at
Sturdy Health . Monday - Friday (7:30 am – 4 pm). Prior authorization experience required. Job Summary
The Authorization Coordinator is responsible for securing prior authorizations from insurance companies for interventional pain management and operating room procedures. The role also obtains patient referrals from primary care offices, verifies that referrals remain active throughout the course of care, and ensures that patient insurance coverage is active for the scheduled date of service. The Coordinator collaborates with registration, patient accounts, and other departments to resolve authorization‑related issues and provides front desk coverage on a rotating basis as needed. Education and Training
High school graduate or equivalent. Degree in business or a related discipline is preferred. Licenses and Certification
Certificate in insurance authorization/verification preferred. Qualifications and Skills
Minimum of 2–3 years of experience as a secretary in a fast‑paced clinic setting. Excellent interpersonal skills and fosters positive relationships across work environment. Demonstrates proficiency in communication skills (both verbal and written). Demonstrates ability to efficiently, effectively and professionally multi‑task in a dynamic environment. Preferred Qualifications
Command of verbal and written English. Excellent interpersonal skills and adaptability, creating a favorable department image and associate work environment. Visibly demonstrate commitment to customer relations. Continuously invested in continuous quality improvement and preventing errors from reaching the patient. Engaged in all patient satisfaction initiatives. Excellent computer skills including Email, Outlook and Microsoft Office (Word, Excel and PowerPoint). Essential Job Functions
Manage authorization and referral requirements for scheduled procedures specific to each patient’s insurance. Obtain authorizations and referrals using defined best practices, including internet applications. Maintain a master tracker for all pain procedures and operating room cases that is accessible, accurate, and easy to interpret. Utilize the EHR and hospital reporting platforms to support organized and efficient workflows. Respond to messages and emails promptly and professionally. Communicate with patients regarding their referrals, authorizations, and appointments. Foster effective communication and collaboration within and across departments. Monitor pending and denied cases and provide timely status updates. Assist with scheduling for new and established patients. Perform administrative office duties, including phone and voicemail management, documentation in the EHR, and route calls to the appropriate office pool. Maintain competence in check‑in and check‑out workflows and provide support as needed. Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Age And Diversity Related Criteria
Consistently treats patients, colleagues, and visitors with dignity and respect, while being sensitive to the differing needs of all age groups, backgrounds, characteristics, and cultures. Ability to Fulfill Job Expectations
Must have the ability to perform the essential functions of the position, including required work hours, locations, and physical demands, without posing a direct threat to the health and safety of themselves or other individuals in the workplace, and with or without reasonable accommodation. Physical Demands
Prolonged periods of sitting at a desk and working on a computer. Frequent use of hands and fingers for typing, data entry, and handling documents. Ability to lift and carry office supplies, files, or small packages up to 20 pounds. Occasional standing, walking, bending, and reaching as needed to complete office or front desk tasks. Clear verbal communication and active listening for patient, provider, and interdepartmental interactions. Ability to maintain focus and attention to detail in a busy office or clinical environment. Possible exposure to stressful situations involving patients, families, or staff. Infrequent exposure to hospital environmental factors such as proximity to patient care areas, which may involve contact with individuals experiencing illness. Equal Employment Opportunity Statement
Sturdy Memorial Hospital is an equal employment opportunity employer. There is no discrimination because of race, color, creed, age, gender, sexual orientation, national origin, veteran status, or disability.
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Join to apply for the
Authorization Coordinator/Unit Secretary
role at
Sturdy Health . Monday - Friday (7:30 am – 4 pm). Prior authorization experience required. Job Summary
The Authorization Coordinator is responsible for securing prior authorizations from insurance companies for interventional pain management and operating room procedures. The role also obtains patient referrals from primary care offices, verifies that referrals remain active throughout the course of care, and ensures that patient insurance coverage is active for the scheduled date of service. The Coordinator collaborates with registration, patient accounts, and other departments to resolve authorization‑related issues and provides front desk coverage on a rotating basis as needed. Education and Training
High school graduate or equivalent. Degree in business or a related discipline is preferred. Licenses and Certification
Certificate in insurance authorization/verification preferred. Qualifications and Skills
Minimum of 2–3 years of experience as a secretary in a fast‑paced clinic setting. Excellent interpersonal skills and fosters positive relationships across work environment. Demonstrates proficiency in communication skills (both verbal and written). Demonstrates ability to efficiently, effectively and professionally multi‑task in a dynamic environment. Preferred Qualifications
Command of verbal and written English. Excellent interpersonal skills and adaptability, creating a favorable department image and associate work environment. Visibly demonstrate commitment to customer relations. Continuously invested in continuous quality improvement and preventing errors from reaching the patient. Engaged in all patient satisfaction initiatives. Excellent computer skills including Email, Outlook and Microsoft Office (Word, Excel and PowerPoint). Essential Job Functions
Manage authorization and referral requirements for scheduled procedures specific to each patient’s insurance. Obtain authorizations and referrals using defined best practices, including internet applications. Maintain a master tracker for all pain procedures and operating room cases that is accessible, accurate, and easy to interpret. Utilize the EHR and hospital reporting platforms to support organized and efficient workflows. Respond to messages and emails promptly and professionally. Communicate with patients regarding their referrals, authorizations, and appointments. Foster effective communication and collaboration within and across departments. Monitor pending and denied cases and provide timely status updates. Assist with scheduling for new and established patients. Perform administrative office duties, including phone and voicemail management, documentation in the EHR, and route calls to the appropriate office pool. Maintain competence in check‑in and check‑out workflows and provide support as needed. Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Age And Diversity Related Criteria
Consistently treats patients, colleagues, and visitors with dignity and respect, while being sensitive to the differing needs of all age groups, backgrounds, characteristics, and cultures. Ability to Fulfill Job Expectations
Must have the ability to perform the essential functions of the position, including required work hours, locations, and physical demands, without posing a direct threat to the health and safety of themselves or other individuals in the workplace, and with or without reasonable accommodation. Physical Demands
Prolonged periods of sitting at a desk and working on a computer. Frequent use of hands and fingers for typing, data entry, and handling documents. Ability to lift and carry office supplies, files, or small packages up to 20 pounds. Occasional standing, walking, bending, and reaching as needed to complete office or front desk tasks. Clear verbal communication and active listening for patient, provider, and interdepartmental interactions. Ability to maintain focus and attention to detail in a busy office or clinical environment. Possible exposure to stressful situations involving patients, families, or staff. Infrequent exposure to hospital environmental factors such as proximity to patient care areas, which may involve contact with individuals experiencing illness. Equal Employment Opportunity Statement
Sturdy Memorial Hospital is an equal employment opportunity employer. There is no discrimination because of race, color, creed, age, gender, sexual orientation, national origin, veteran status, or disability.
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