Mercier Consultancy
French Speaking Customer Support for Online Content Creators Department
Mercier Consultancy, Frankfort, Kentucky, United States
Overview
Mercier Consultancy is excited to offer an opportunity for a French Speaking Customer Support Representative in our Online Content Creators Department. In this role, you will be the main point of contact for our French-speaking clients as they create and share their online content, providing exceptional support to help clients navigate our platform and resolve issues. If you are passionate about digital media and have strong communication skills, this position is a great fit. Join our collaborative team and contribute to the success of content creators in the French-speaking community. Responsibilities
Respond to customer inquiries in French via email, phone, and chat Assist content creators with questions regarding platform features and services Document client interactions and solutions accurately in our support system Collaborate with the product team to address and resolve client concerns Guide clients on effective usage of our platform for optimal content creation Participate in training sessions to stay updated on the latest platform changes Qualifications
Fluency in French and English, both written and verbal Previous experience in customer support, particularly in the online or creative industry Excellent communication and interpersonal skills Strong problem-solving abilities and attention to detail A proactive approach to customer satisfaction Ability to handle multiple inquiries efficiently in a fast-paced environment Comfortable using customer support tools and software Benefits
Competitive Monthly Salary Monthly Performance Bonus Fully Paid Relocation Package (Flight, Transfer and Hotel) Health Insurance Private Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel Fully Paid Training And More...
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Mercier Consultancy is excited to offer an opportunity for a French Speaking Customer Support Representative in our Online Content Creators Department. In this role, you will be the main point of contact for our French-speaking clients as they create and share their online content, providing exceptional support to help clients navigate our platform and resolve issues. If you are passionate about digital media and have strong communication skills, this position is a great fit. Join our collaborative team and contribute to the success of content creators in the French-speaking community. Responsibilities
Respond to customer inquiries in French via email, phone, and chat Assist content creators with questions regarding platform features and services Document client interactions and solutions accurately in our support system Collaborate with the product team to address and resolve client concerns Guide clients on effective usage of our platform for optimal content creation Participate in training sessions to stay updated on the latest platform changes Qualifications
Fluency in French and English, both written and verbal Previous experience in customer support, particularly in the online or creative industry Excellent communication and interpersonal skills Strong problem-solving abilities and attention to detail A proactive approach to customer satisfaction Ability to handle multiple inquiries efficiently in a fast-paced environment Comfortable using customer support tools and software Benefits
Competitive Monthly Salary Monthly Performance Bonus Fully Paid Relocation Package (Flight, Transfer and Hotel) Health Insurance Private Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel Fully Paid Training And More...
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