First National Bank Texas
Unauthorized Disputes Sr. Process Specialist
First National Bank Texas, Killeen, Texas, United States, 76542
Unauthorized Disputes Business Specialist
Pay Competitive Employment type: Full-Time Job Description
Supervise a team of employees Train and mentor department staff Review work of department employees to ensure accuracy Answer customer telephone inquiries in reference to the status of their claim Process Debit MasterCard or ATM Pin, Signature or Unauthorized Claims Gather information about individuals, merchants, and other entities from public and non-public sources, to effectively process a claim Request surveillance and document findings Interview and obtain statements from customers, witnesses, and other individuals Locate and obtain records related to the customers, merchants, or authorities Write detailed and concise comments, suitable to justify our claim decision within the organization, courts, and local authorities Interact with department and branch employees along with customers to share information to resolve claims issues Follow current regulations, policies, and procedures during the claims resolution process Follow-up with customers on a regular basis Meet daily deadlines for expiring claims Make decisions on routine issues in accordance with the ATM operating procedures Other duties as assigned Position level dependent upon internal and external experience Physical Requirements
Must be able to remain in a sitting stationary position for extended periods of time Constantly operate a computer and other office machinery Ability to lift up to 25 pounds FCBI is an equal opportunity employer. Requirements
At least 18 years of age High School Diploma or Equivalent Supervisory experience 10-key by touch Customer Service Experience Ability to work with minimal supervision Ability to organize and prioritize Capable of meeting deadlines Good communication skills Must successfully pass background investigation according to company policy Must be able to get along with co-workers and work effectively in a team environment Location
FCBI-SS Building Position Type
Full Time About the Company
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Pay Competitive Employment type: Full-Time Job Description
Supervise a team of employees Train and mentor department staff Review work of department employees to ensure accuracy Answer customer telephone inquiries in reference to the status of their claim Process Debit MasterCard or ATM Pin, Signature or Unauthorized Claims Gather information about individuals, merchants, and other entities from public and non-public sources, to effectively process a claim Request surveillance and document findings Interview and obtain statements from customers, witnesses, and other individuals Locate and obtain records related to the customers, merchants, or authorities Write detailed and concise comments, suitable to justify our claim decision within the organization, courts, and local authorities Interact with department and branch employees along with customers to share information to resolve claims issues Follow current regulations, policies, and procedures during the claims resolution process Follow-up with customers on a regular basis Meet daily deadlines for expiring claims Make decisions on routine issues in accordance with the ATM operating procedures Other duties as assigned Position level dependent upon internal and external experience Physical Requirements
Must be able to remain in a sitting stationary position for extended periods of time Constantly operate a computer and other office machinery Ability to lift up to 25 pounds FCBI is an equal opportunity employer. Requirements
At least 18 years of age High School Diploma or Equivalent Supervisory experience 10-key by touch Customer Service Experience Ability to work with minimal supervision Ability to organize and prioritize Capable of meeting deadlines Good communication skills Must successfully pass background investigation according to company policy Must be able to get along with co-workers and work effectively in a team environment Location
FCBI-SS Building Position Type
Full Time About the Company
Home | First National Bank Texas - First Convenience Bank
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