Hill International Trucks & Hill Idealease
Service Writer- Customer Service Specialist
Hill International Trucks & Hill Idealease, Saint Clairsville, Ohio, United States
Service Writer - Customer Service Specialist
Location:
St Clairsville, OH
Pay:
$18.00/hr - $25.00/hr (plus bonuses)
Employment type:
Full-time
Seniority level:
Entry level
Industries:
Consumer Services
Description:
Are you a go-getter who thrives on building relationships and giving exceptional customer service? Are you a person who enjoys making a lasting memory with people? Does knowing and exceeding a customer's expectations excite you to go above and beyond for them? We are looking for an energetic, upbeat, and persistent individual to join our team as a Service Writer. We believe that trucks drive our economy, and the owners and fleets that move America always need "best in class" service. We pride ourselves on being a fourth‑generation International truck dealer with over 125 years of service. Hill International Trucks is a leading medium‑and heavy‑duty dealer that is currently seeking a dynamic customer service writer to support our fast‑paced and robust in‑shop service team and customers.
Position Overview:
Service writers greet customers, listen to their description of the problems or service needed, determine the type of service required, and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work, and advise customers on other available services.
Hours:
Monday-Friday 7:00 a.m. – 3:30 p.m.; Saturdays as needed.
Responsibilities:
Greets customers in a timely, friendly manner and obtains vehicle information.
Confers with customers and prepares work orders for needed repairs.
Writes a brief description of the customer concern for the repair order to help the technician locate the problem.
Conducts a vehicle walk-around using dealer‑required technology.
Fields customer complaints.
Schedules service appointments and obtains customer and vehicle data prior to arrival when possible.
Obtains the customer’s signature on invoice and provides a copy.
Establishes the customer’s method of payment and obtains credit approval, if necessary.
Obtains customer payment at the time of unit completion and pickup.
Notifies dispatcher of incoming work.
Checks progress of repair throughout the day and contacts customers regarding any updates or changes.
Closes repair orders as appropriate.
Ensures vehicles are parked in assigned areas, locked, and keys are marked and stored correctly.
Keeps service department forms, menus, and pricing guides up to date.
Maintains high customer satisfaction standards.
Handles telephone inquiries regarding appointments and work in process.
Maintains a professional appearance.
Keeps work area clean.
Physical & Environmental Conditions:
Requires ability to bend, stand, stoop, climb, and sit, sometimes for long periods, while inspecting a truck.
Short periods of time in inclement weather.
Requires performing accurate, knowledgeable detailed work.
Frequent telephone use.
Must be able to communicate and work well with others in a fast‑paced environment.
Occasionally exposed to engine exhaust fumes.
Occasional overtime as required.
What We Offer:
Competitive hourly pay plus bonuses.
State‑of‑the‑art dealership facility and supportive leadership.
Paid training for the right attitude and self‑starter.
A supportive, high‑energy work environment.
Health, dental, and vision benefits.
401(k) with company match.
Paid vacation and holidays.
Ongoing training and professional development opportunities.
Requirements:
Positive, energetic personality.
Strong communication and people skills.
Self‑starter who doesn’t back down from a challenge.
Computer literate.
Detail‑oriented and organized.
People‑person with soft‑skills to assist customers and create a memorable experience.
Persistence and motivation to succeed in a competitive market.
Customer service skills that make everyone feel welcome and valued.
Industry experience helpful but not required.
Equal‑Opportunity Employer Statement:
Hill International Trucks (Or Other Entity Ford/Modern) is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to these factors.
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St Clairsville, OH
Pay:
$18.00/hr - $25.00/hr (plus bonuses)
Employment type:
Full-time
Seniority level:
Entry level
Industries:
Consumer Services
Description:
Are you a go-getter who thrives on building relationships and giving exceptional customer service? Are you a person who enjoys making a lasting memory with people? Does knowing and exceeding a customer's expectations excite you to go above and beyond for them? We are looking for an energetic, upbeat, and persistent individual to join our team as a Service Writer. We believe that trucks drive our economy, and the owners and fleets that move America always need "best in class" service. We pride ourselves on being a fourth‑generation International truck dealer with over 125 years of service. Hill International Trucks is a leading medium‑and heavy‑duty dealer that is currently seeking a dynamic customer service writer to support our fast‑paced and robust in‑shop service team and customers.
Position Overview:
Service writers greet customers, listen to their description of the problems or service needed, determine the type of service required, and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work, and advise customers on other available services.
Hours:
Monday-Friday 7:00 a.m. – 3:30 p.m.; Saturdays as needed.
Responsibilities:
Greets customers in a timely, friendly manner and obtains vehicle information.
Confers with customers and prepares work orders for needed repairs.
Writes a brief description of the customer concern for the repair order to help the technician locate the problem.
Conducts a vehicle walk-around using dealer‑required technology.
Fields customer complaints.
Schedules service appointments and obtains customer and vehicle data prior to arrival when possible.
Obtains the customer’s signature on invoice and provides a copy.
Establishes the customer’s method of payment and obtains credit approval, if necessary.
Obtains customer payment at the time of unit completion and pickup.
Notifies dispatcher of incoming work.
Checks progress of repair throughout the day and contacts customers regarding any updates or changes.
Closes repair orders as appropriate.
Ensures vehicles are parked in assigned areas, locked, and keys are marked and stored correctly.
Keeps service department forms, menus, and pricing guides up to date.
Maintains high customer satisfaction standards.
Handles telephone inquiries regarding appointments and work in process.
Maintains a professional appearance.
Keeps work area clean.
Physical & Environmental Conditions:
Requires ability to bend, stand, stoop, climb, and sit, sometimes for long periods, while inspecting a truck.
Short periods of time in inclement weather.
Requires performing accurate, knowledgeable detailed work.
Frequent telephone use.
Must be able to communicate and work well with others in a fast‑paced environment.
Occasionally exposed to engine exhaust fumes.
Occasional overtime as required.
What We Offer:
Competitive hourly pay plus bonuses.
State‑of‑the‑art dealership facility and supportive leadership.
Paid training for the right attitude and self‑starter.
A supportive, high‑energy work environment.
Health, dental, and vision benefits.
401(k) with company match.
Paid vacation and holidays.
Ongoing training and professional development opportunities.
Requirements:
Positive, energetic personality.
Strong communication and people skills.
Self‑starter who doesn’t back down from a challenge.
Computer literate.
Detail‑oriented and organized.
People‑person with soft‑skills to assist customers and create a memorable experience.
Persistence and motivation to succeed in a competitive market.
Customer service skills that make everyone feel welcome and valued.
Industry experience helpful but not required.
Equal‑Opportunity Employer Statement:
Hill International Trucks (Or Other Entity Ford/Modern) is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to these factors.
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