Capital One
Content Writer, Senior Associate | C&O Associate Insight and Media Team
Capital One, Richmond, Virginia, United States, 23214
Content Writer, Senior Associate | C&O Associate Insight and Media Team
Join to apply for the Content Writer, Senior Associate | C&O Associate Insight and Media Team role at Capital One
About Retail Bank We're doing amazing things across Retail Bank and continue to make progress on Making Banking Surprisingly Easy. We're offering our customers stress‑free products of everyday banking (360 is everywhere), we're creating a differentiated digital experience (top‑rated app, amazing Ambassador tools), we're progressing on our location strategy (we now have 63 Cafés open across the country), our Ambassadors are delivering our brand experience across the footprint regardless of whether a customer is in a Branch or Café (they’re here to assist and support our customers and communities—NOT sell), and we're telling our story to the nation.
About The Team We, the Associate Insight and Media (AIM) Team, provide simple, compelling, engaging communications and multimedia experiences, as well as resources empowering our Branch and Café Ambassadors with the knowledge they need to help our customers succeed—all in the spirit of collaboration, style, grace, and fun! With dedication to the Ambassador, creation of a consistent and legendary customer experience, well‑managed curation, and inclusive sharing of knowledge, we help Ambassadors feel supported, connected and included.
About The Role As a Sr. Content Writer, you’ll be part of a smart, creative and talented team responsible for crafting and writing effective communications that inform, compel and deliver excellence to our Ambassadors and associates. You’ll play a key role in the formal copywriting, drafting and formatting of communications impacting bank operations and Ambassadors’ day‑to‑day, along with the bank’s bottom line.
Responsibilities
Write operational procedures, communications, intranet articles/stories and/or video content to support various projects and initiatives in accordance with our brand and style guidelines for review by senior copywriters.
Partner with project clients, intent owners, Legal, Risk, and Compliance to reach desired outcomes by clarifying needs and providing apt solutions.
Participate in regular team meetings for information and assignments to support new intent impacting Branch and Café.
Managing assigned START intakes, completing the approval process, keeping the START Announce back‑end up to date.
Promote the associate experience with timely, thoughtful and informed responses to feedback.
Collaborate with Well‑Managed Process Owner on process improvement work by lending insights, support and feedback.
Build connections with the broader C&O/Retail Bank and enterprise‑wide comms communities.
Support miscellaneous copy content needs as needed to support Branch and Café Team, or elevate the Branch and Café Team story.
Basic Qualifications
High School Diploma, GED, or Equivalent Certification.
At least 3 years of experience in short and long‑form writing for digital channels including email, e‑newsletters, web pages, online articles, video, or knowledge management platforms.
At least 1 year of experience with Google Workspace.
Preferred Qualifications
Bachelor's in English, Marketing, Journalism, Communications.
4+ years of marketing copywriting, technical writing, or creative writing experience.
4+ years of writing experience in a retail or banking environment.
1+ year of experience working with Agile methodologies.
1+ year of experience formatting and laying out online articles.
1+ year of experience writing external content or learning content.
6+ months Chariot experience or another content management system (CMS).
6+ months process documentation experience.
Strong written and verbal communication skills.
Solid judgment and an associate‑first focus in pursuit of resolving questions.
Strong attention to detail and organizational skills.
Inclination for problem solving.
Ability to manage multiple priorities and deadlines, and work in a time‑bound, fast‑paced environment.
Employment Authorization At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Salary and Benefits McLean, VA: $86,300 - $98,400 for Sr. Communications Associate
Richmond, VA: $78,400 - $89,500 for Sr. Communications Associate
Wilmington, DE: $78,400 - $89,500 for Sr. Communications Associate
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.
Equal Opportunity Employer Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901‑4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website… [continue with contact info].
Application Deadline This role is expected to accept applications for a minimum of 5 business days.
Referrals increase your chances of interviewing at Capital One by 2x
#J-18808-Ljbffr
About Retail Bank We're doing amazing things across Retail Bank and continue to make progress on Making Banking Surprisingly Easy. We're offering our customers stress‑free products of everyday banking (360 is everywhere), we're creating a differentiated digital experience (top‑rated app, amazing Ambassador tools), we're progressing on our location strategy (we now have 63 Cafés open across the country), our Ambassadors are delivering our brand experience across the footprint regardless of whether a customer is in a Branch or Café (they’re here to assist and support our customers and communities—NOT sell), and we're telling our story to the nation.
About The Team We, the Associate Insight and Media (AIM) Team, provide simple, compelling, engaging communications and multimedia experiences, as well as resources empowering our Branch and Café Ambassadors with the knowledge they need to help our customers succeed—all in the spirit of collaboration, style, grace, and fun! With dedication to the Ambassador, creation of a consistent and legendary customer experience, well‑managed curation, and inclusive sharing of knowledge, we help Ambassadors feel supported, connected and included.
About The Role As a Sr. Content Writer, you’ll be part of a smart, creative and talented team responsible for crafting and writing effective communications that inform, compel and deliver excellence to our Ambassadors and associates. You’ll play a key role in the formal copywriting, drafting and formatting of communications impacting bank operations and Ambassadors’ day‑to‑day, along with the bank’s bottom line.
Responsibilities
Write operational procedures, communications, intranet articles/stories and/or video content to support various projects and initiatives in accordance with our brand and style guidelines for review by senior copywriters.
Partner with project clients, intent owners, Legal, Risk, and Compliance to reach desired outcomes by clarifying needs and providing apt solutions.
Participate in regular team meetings for information and assignments to support new intent impacting Branch and Café.
Managing assigned START intakes, completing the approval process, keeping the START Announce back‑end up to date.
Promote the associate experience with timely, thoughtful and informed responses to feedback.
Collaborate with Well‑Managed Process Owner on process improvement work by lending insights, support and feedback.
Build connections with the broader C&O/Retail Bank and enterprise‑wide comms communities.
Support miscellaneous copy content needs as needed to support Branch and Café Team, or elevate the Branch and Café Team story.
Basic Qualifications
High School Diploma, GED, or Equivalent Certification.
At least 3 years of experience in short and long‑form writing for digital channels including email, e‑newsletters, web pages, online articles, video, or knowledge management platforms.
At least 1 year of experience with Google Workspace.
Preferred Qualifications
Bachelor's in English, Marketing, Journalism, Communications.
4+ years of marketing copywriting, technical writing, or creative writing experience.
4+ years of writing experience in a retail or banking environment.
1+ year of experience working with Agile methodologies.
1+ year of experience formatting and laying out online articles.
1+ year of experience writing external content or learning content.
6+ months Chariot experience or another content management system (CMS).
6+ months process documentation experience.
Strong written and verbal communication skills.
Solid judgment and an associate‑first focus in pursuit of resolving questions.
Strong attention to detail and organizational skills.
Inclination for problem solving.
Ability to manage multiple priorities and deadlines, and work in a time‑bound, fast‑paced environment.
Employment Authorization At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Salary and Benefits McLean, VA: $86,300 - $98,400 for Sr. Communications Associate
Richmond, VA: $78,400 - $89,500 for Sr. Communications Associate
Wilmington, DE: $78,400 - $89,500 for Sr. Communications Associate
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.
Equal Opportunity Employer Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901‑4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website… [continue with contact info].
Application Deadline This role is expected to accept applications for a minimum of 5 business days.
Referrals increase your chances of interviewing at Capital One by 2x
#J-18808-Ljbffr