Valiant Residential
Community Manager - The Franklin - Memphis, TN
Valiant Residential, Memphis, Tennessee, us, 37544
Community Manager - The Franklin - Memphis, TN
Valiant Residential is seeking a Community Manager who supervises, controls, and plans the day-to-day activities of the apartment community. The role ensures that the building is well‑managed, well‑maintained, and compliant with all regulatory agencies and investor requirements.
Position Overview Valiant Residential is a next‑generation property management leader with over 37 years of experience. We are driven by a Valiant Spirit—bold, innovative, and committed to excellence—fostering prosperous partnerships and long‑term success. Our team thrives on collaboration, integrity, and strategic thinking, making a meaningful impact in the industry.
Why Work at Valiant? At Valiant Residential, we build careers, not just jobs. Consistently ranked as a "Top Place to Work," we reward great work with competitive total compensation, comprehensive benefits, free health insurance options, and 401(k) matching. Growth is encouraged and expected, with career development opportunities, a collaborative culture, and a commitment to innovation that empowers employees to thrive.
What You’ll Be Doing
Consistently use successful techniques and company directives to screen, hire, orient, and train new personnel.
Provide support to staff to encourage teamwork and lead by example in creating a harmonious environment.
Ensure all administrative processes involving personnel are handled on a timely basis (i.e., performance evaluations, salary reviews, time sheets, change of status forms).
Determine transitions and promotions for on‑site personnel.
File reports regarding any work‑related injuries.
Maintain accurate records of all community transactions and submit them on a timely basis (i.e., rent rolls, delinquency reports, move‑ins/move‑outs, accounts payable, order office supplies).
Prepare annual budgets and income projections in a timely and accurate manner.
Ensure that all rents and late fees/check charges are collected, posted, and deposited in a timely manner.
Review, code, and approve invoices for payments.
Make daily bank deposits.
Ensure the property is rented to the fullest capacity.
Utilize marketing strategies to secure prospective residents.
Oversee the effectiveness of Assistant Community Managers and Leasing Agent associates in using policies and procedures (priority wait lists, phone techniques, application verification, and notification).
Ensure leasing practices conform to federal, state, and local law, and that credit and criminal reports are obtained for all prospective residents.
Prepare, process, and sign all leases and related forms or supervise others in doing so.
Collect rents and late charges, handle delinquent accounts, or supervise others in doing so.
Aggressively pursue lease renewals. Send notices at least 45 days before expiration.
Supervise leasing employees, ensuring good closing techniques.
Handle evictions and landlord liens.
Maintain all resident files, including move‑in sheets, move‑out notices, security dispositions, and warnings.
Ensure that residents are provided with a clean, safe, and well‑maintained community.
Ensure that maintenance requests are handled on an immediate one‑call basis, notifying residents if parts must be ordered and causing a delay.
Maintain the common areas.
Ensure the availability of make‑ready vacant units.
Oversee risk management and emergency procedures.
Continuously inspect the property and improvements, recording deficiencies and taking necessary action within budget limits.
Maintain key control coding for all units and areas.
Handle emergencies, report accidents and emergency situations to the Regional Community Supervisor immediately, and prepare all proper reports.
Be available 24/7 unless the regional property supervisor has been notified.
Monitor the parking lot for unauthorized vehicles.
Review weekly reports for accuracy and completeness.
Supervise outside contractors working on the property.
Prepare the property for code inspections, mortgage inspections, and other inspections as directed by the Regional Community Supervisor.
Report any violations of company policy by employees to the Regional Community Supervisor.
Develop and enforce community policies and rules.
Requirements
Minimum 3+ years of property management experience.
Strong logical thinking abilities to define problems, collect data, and initiate appropriate actions.
Excellent verbal and written communication skills in English; bilingual in Spanish is a plus.
Achieve Fair Housing certification before interacting with prospects or residents.
Competence in personal computer skills, internet search, Microsoft Office Suite (Word, Excel, Outlook) and community software applications.
Knowledge of OSHA laws and regulations; ability to work evenings and weekends.
Present self in a neat, professional manner and comply with Employee Handbook expectations.
Successfully pass a drug test.
College degree preferred.
Certified Apartment Manager (CAM). Accredited Resident Manager (ARM) preferred.
Third-Party Submissions & Staffing Agencies Valiant Residential does not accept unsolicited resumes or candidate submissions from staffing agencies or third‑party recruiters for any posted positions. Any unsolicited resumes received will be considered property of Valiant Residential, and no placement fees will be paid. All official recruiting communications from Valiant Residential will come from an @valiantresidential.com email address. If you receive outreach from a different email domain claiming to represent us, please verify the legitimacy of the communication before responding.
Americans With Disabilities Act (ADA) Accommodation Statement Valiant Residential is committed to complying with the Americans with Disabilities Act (ADA) and ensuring equal opportunity in employment for qualified persons with disabilities. We provide reasonable accommodations to enable individuals with disabilities to perform essential job functions, participate in the hiring process, and enjoy the benefits and privileges of employment. If you require a reasonable accommodation to apply for a position or to perform your job, please contact jobs@valiantresidential.com. Requests will be reviewed on a case‑by‑case basis in accordance with applicable laws.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Marketing and Sales
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Position Overview Valiant Residential is a next‑generation property management leader with over 37 years of experience. We are driven by a Valiant Spirit—bold, innovative, and committed to excellence—fostering prosperous partnerships and long‑term success. Our team thrives on collaboration, integrity, and strategic thinking, making a meaningful impact in the industry.
Why Work at Valiant? At Valiant Residential, we build careers, not just jobs. Consistently ranked as a "Top Place to Work," we reward great work with competitive total compensation, comprehensive benefits, free health insurance options, and 401(k) matching. Growth is encouraged and expected, with career development opportunities, a collaborative culture, and a commitment to innovation that empowers employees to thrive.
What You’ll Be Doing
Consistently use successful techniques and company directives to screen, hire, orient, and train new personnel.
Provide support to staff to encourage teamwork and lead by example in creating a harmonious environment.
Ensure all administrative processes involving personnel are handled on a timely basis (i.e., performance evaluations, salary reviews, time sheets, change of status forms).
Determine transitions and promotions for on‑site personnel.
File reports regarding any work‑related injuries.
Maintain accurate records of all community transactions and submit them on a timely basis (i.e., rent rolls, delinquency reports, move‑ins/move‑outs, accounts payable, order office supplies).
Prepare annual budgets and income projections in a timely and accurate manner.
Ensure that all rents and late fees/check charges are collected, posted, and deposited in a timely manner.
Review, code, and approve invoices for payments.
Make daily bank deposits.
Ensure the property is rented to the fullest capacity.
Utilize marketing strategies to secure prospective residents.
Oversee the effectiveness of Assistant Community Managers and Leasing Agent associates in using policies and procedures (priority wait lists, phone techniques, application verification, and notification).
Ensure leasing practices conform to federal, state, and local law, and that credit and criminal reports are obtained for all prospective residents.
Prepare, process, and sign all leases and related forms or supervise others in doing so.
Collect rents and late charges, handle delinquent accounts, or supervise others in doing so.
Aggressively pursue lease renewals. Send notices at least 45 days before expiration.
Supervise leasing employees, ensuring good closing techniques.
Handle evictions and landlord liens.
Maintain all resident files, including move‑in sheets, move‑out notices, security dispositions, and warnings.
Ensure that residents are provided with a clean, safe, and well‑maintained community.
Ensure that maintenance requests are handled on an immediate one‑call basis, notifying residents if parts must be ordered and causing a delay.
Maintain the common areas.
Ensure the availability of make‑ready vacant units.
Oversee risk management and emergency procedures.
Continuously inspect the property and improvements, recording deficiencies and taking necessary action within budget limits.
Maintain key control coding for all units and areas.
Handle emergencies, report accidents and emergency situations to the Regional Community Supervisor immediately, and prepare all proper reports.
Be available 24/7 unless the regional property supervisor has been notified.
Monitor the parking lot for unauthorized vehicles.
Review weekly reports for accuracy and completeness.
Supervise outside contractors working on the property.
Prepare the property for code inspections, mortgage inspections, and other inspections as directed by the Regional Community Supervisor.
Report any violations of company policy by employees to the Regional Community Supervisor.
Develop and enforce community policies and rules.
Requirements
Minimum 3+ years of property management experience.
Strong logical thinking abilities to define problems, collect data, and initiate appropriate actions.
Excellent verbal and written communication skills in English; bilingual in Spanish is a plus.
Achieve Fair Housing certification before interacting with prospects or residents.
Competence in personal computer skills, internet search, Microsoft Office Suite (Word, Excel, Outlook) and community software applications.
Knowledge of OSHA laws and regulations; ability to work evenings and weekends.
Present self in a neat, professional manner and comply with Employee Handbook expectations.
Successfully pass a drug test.
College degree preferred.
Certified Apartment Manager (CAM). Accredited Resident Manager (ARM) preferred.
Third-Party Submissions & Staffing Agencies Valiant Residential does not accept unsolicited resumes or candidate submissions from staffing agencies or third‑party recruiters for any posted positions. Any unsolicited resumes received will be considered property of Valiant Residential, and no placement fees will be paid. All official recruiting communications from Valiant Residential will come from an @valiantresidential.com email address. If you receive outreach from a different email domain claiming to represent us, please verify the legitimacy of the communication before responding.
Americans With Disabilities Act (ADA) Accommodation Statement Valiant Residential is committed to complying with the Americans with Disabilities Act (ADA) and ensuring equal opportunity in employment for qualified persons with disabilities. We provide reasonable accommodations to enable individuals with disabilities to perform essential job functions, participate in the hiring process, and enjoy the benefits and privileges of employment. If you require a reasonable accommodation to apply for a position or to perform your job, please contact jobs@valiantresidential.com. Requests will be reviewed on a case‑by‑case basis in accordance with applicable laws.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Marketing and Sales
#J-18808-Ljbffr