Dutch Speaking Customer Support for Online Music & Podcast Department

Mercier Consultancy is excited to announce an opening for a Dutch Speaking Customer Support Representative in our Online Music & Podcast Department! In this essential role, you will provide exceptional support to our Dutch-speaking clients as they explore and utilize our music and podcast services. Your commitment to customer service will ensure that these creators receive the assistance they need to share their talents with the world.

This position is perfect for individuals who are passionate about music and podcasts, and who thrive in a fast-paced environment. If you have strong communication skills and a desire to help others, we would love to have you on our team!

Responsibilities

Respond to customer inquiries in Dutch via email, phone, and chat

Assist clients with questions related to our music and podcast platform

Document all customer interactions and solutions in our support system

Collaborate with internal teams to resolve customer issues effectively

Provide guidance on best practices for utilizing music and podcast services

Collect client feedback to enhance service delivery

Engage in ongoing training to stay up-to-date with platform updates and features

Qualifications

Fluency in Dutch and English, both written and verbal

Experience in customer support, preferably in the music, podcast, or digital content sectors

Excellent communication and interpersonal skills

Strong problem-solving abilities and attention to detail

A proactive approach to ensuring customer satisfaction

Ability to manage multiple inquiries efficiently in a dynamic environment

Familiarity with customer support tools and technologies

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...

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