URBAN DESIGN SPECIALISTS LLC
Operations Manager - Pilates Studio
URBAN DESIGN SPECIALISTS LLC, California, Missouri, United States, 65018
Overview
Operations Manager - Pilates Studio at URBAN DESIGN SPECIALISTS LLC (BASI Pilates Marina Del Rey).
Location: 13448 Beach Ave, Unit 1, Marina Del Rey, 90292 Employment Type: Full-Time Compensation: $55,000-$70,000 DOE + performance-based bonuses + studio perks Reports to: Studio Owner/Director
About Us: At BASI Pilates Marina Del Rey, we’re a vibrant, welcoming community rooted in mindful movement, client care, and quality instruction. With 7 state-of-the-art reformers and a passionate team of instructors and front desk staff, we’re on a mission to make every class an exceptional experience. We’re looking for a driven, organized, and people-focused Operations Manager to lead our day-to-day studio operations.
Role Overview The Operations Manager ensures the studio runs efficiently and smoothly, creating a seamless experience for both clients and staff. You’ll be the go-to person for managing schedules, supporting staff, handling client needs, and keeping everything on track — from inventory to instructor subs.
Key Responsibilities
Studio Operations: Oversee daily operations, including studio opening/closing procedures; maintain studio cleanliness, supplies, and equipment upkeep
Class scheduling, instructor coverage, and booking software (e.g., Mindbody, Bookee)
Staff Management: Schedule and supervise front desk team members; support instructor team (sub coordination, communication, team meetings); onboard, train, and develop staff in collaboration with the owner
Client Experience: Resolve client concerns with empathy and efficiency; oversee intro offer performance and client retention workflows; ensure a consistent, high-quality front desk and studio experience
Sales & Business Support: Track and report on membership sales, renewals, and intro offer conversions; support marketing campaigns and community events; manage retail inventory and merchandise restocking
Financial & Admin Support: Assist with payroll input and staff hours tracking; monitor studio KPIs (attendance, revenue, retention); communicate studio needs and insights to ownership regularly
What We're Looking For
2+ years of operations, studio management, or team leadership experience (fitness/wellness background preferred)
Excellent communication and organizational skills
Friendly, proactive, and solutions-oriented mindset
Familiarity with Mindbody, Bookee, Mariana Tek, or similar CRM platforms
Passion for wellness, Pilates, and team-building
Perks
Unlimited studio classes
Team discounts on retail
Paid time off
Monthly performance bonuses based on studio growth goals
To Apply Send your resume and a short note about why you’re passionate about this role to:
info@basipilatesmarina.com
#J-18808-Ljbffr
Location: 13448 Beach Ave, Unit 1, Marina Del Rey, 90292 Employment Type: Full-Time Compensation: $55,000-$70,000 DOE + performance-based bonuses + studio perks Reports to: Studio Owner/Director
About Us: At BASI Pilates Marina Del Rey, we’re a vibrant, welcoming community rooted in mindful movement, client care, and quality instruction. With 7 state-of-the-art reformers and a passionate team of instructors and front desk staff, we’re on a mission to make every class an exceptional experience. We’re looking for a driven, organized, and people-focused Operations Manager to lead our day-to-day studio operations.
Role Overview The Operations Manager ensures the studio runs efficiently and smoothly, creating a seamless experience for both clients and staff. You’ll be the go-to person for managing schedules, supporting staff, handling client needs, and keeping everything on track — from inventory to instructor subs.
Key Responsibilities
Studio Operations: Oversee daily operations, including studio opening/closing procedures; maintain studio cleanliness, supplies, and equipment upkeep
Class scheduling, instructor coverage, and booking software (e.g., Mindbody, Bookee)
Staff Management: Schedule and supervise front desk team members; support instructor team (sub coordination, communication, team meetings); onboard, train, and develop staff in collaboration with the owner
Client Experience: Resolve client concerns with empathy and efficiency; oversee intro offer performance and client retention workflows; ensure a consistent, high-quality front desk and studio experience
Sales & Business Support: Track and report on membership sales, renewals, and intro offer conversions; support marketing campaigns and community events; manage retail inventory and merchandise restocking
Financial & Admin Support: Assist with payroll input and staff hours tracking; monitor studio KPIs (attendance, revenue, retention); communicate studio needs and insights to ownership regularly
What We're Looking For
2+ years of operations, studio management, or team leadership experience (fitness/wellness background preferred)
Excellent communication and organizational skills
Friendly, proactive, and solutions-oriented mindset
Familiarity with Mindbody, Bookee, Mariana Tek, or similar CRM platforms
Passion for wellness, Pilates, and team-building
Perks
Unlimited studio classes
Team discounts on retail
Paid time off
Monthly performance bonuses based on studio growth goals
To Apply Send your resume and a short note about why you’re passionate about this role to:
info@basipilatesmarina.com
#J-18808-Ljbffr