Encore
Event Operations Supervisor, Audio Visual -The Ritz Carlton Naples
Encore, East Naples, Florida, United States
Event Operations Supervisor, Audio Visual – The Ritz Carlton Naples
Join to apply for the
Event Operations Supervisor, Audio Visual – The Ritz Carlton Naples
role at
Encore .
Position Overview
The Operations Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Operations Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development. This position reports to the DET, DOO, or Operations Manager.
Key Job Responsibilities Operations Management
Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment.
Performs daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling.
Participates in crew scheduling process with venue management and Workforce, focusing on talent to task, business levels, and unique event or client requirements.
Ensures flowsheets are updated and properly completed.
Works with team to establish coordinated communications for the management of events.
Attends venue meetings as needed (examples: daily banquet event order meetings, pre and post conferences).
Assists management in team member compliance with Operational Excellence.
Provides suggestions for scheduling and operational efficiencies accordingly.
Customer Service
Provides excellent service and strives to exceed the expectations and needs of internal and external customers by following Encore’s Service Standards.
Maintains a positive relationship with all clients through effective communication.
Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
Monitors events and checks in on customers throughout the day.
Fosters and maintains the hotel/client relationship.
Assists management in team member compliance with Encore’s Service Standards.
Training/Staff Development
Assists in training technicians on all floor activities.
Assists in training technicians on the venue’s operational standards and Encore’s service and operational standards.
Serves as a mentor for new hires.
Provides guidance and understanding of technician career journey.
Models and reinforces a positive working environment centered around company values.
Event Technology
Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.
Troubleshoot technical issues and resolve problems quickly as they arise.
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Event Operations Supervisor, Audio Visual – The Ritz Carlton Naples
role at
Encore .
Position Overview
The Operations Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Operations Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development. This position reports to the DET, DOO, or Operations Manager.
Key Job Responsibilities Operations Management
Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment.
Performs daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling.
Participates in crew scheduling process with venue management and Workforce, focusing on talent to task, business levels, and unique event or client requirements.
Ensures flowsheets are updated and properly completed.
Works with team to establish coordinated communications for the management of events.
Attends venue meetings as needed (examples: daily banquet event order meetings, pre and post conferences).
Assists management in team member compliance with Operational Excellence.
Provides suggestions for scheduling and operational efficiencies accordingly.
Customer Service
Provides excellent service and strives to exceed the expectations and needs of internal and external customers by following Encore’s Service Standards.
Maintains a positive relationship with all clients through effective communication.
Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
Monitors events and checks in on customers throughout the day.
Fosters and maintains the hotel/client relationship.
Assists management in team member compliance with Encore’s Service Standards.
Training/Staff Development
Assists in training technicians on all floor activities.
Assists in training technicians on the venue’s operational standards and Encore’s service and operational standards.
Serves as a mentor for new hires.
Provides guidance and understanding of technician career journey.
Models and reinforces a positive working environment centered around company values.
Event Technology
Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.
Troubleshoot technical issues and resolve problems quickly as they arise.
#J-18808-Ljbffr