NANA
Mobility Assistance Specialist, Part-time - AK Airlines (Pay DOE) - Anchorage, A
NANA, Anchorage, Alaska, United States, 99507
Mobility Assistance Specialist – Part‑time – Pay DOE – Anchorage, AK
Mobility Assistance Specialist position provides safe and courteous mobility assistance to passengers requiring wheelchair support, transporting customers to and from destinations throughout the terminal and on/off airplanes. This role supports accessibility and passenger flow within airport operations. Full‑time and part‑time positions may be available.
Responsibilities
Assist and transport passengers that require wheelchair assistance through arrival and check‑in processes, to/from assigned gate to their flights, as well as within the terminal and aircraft.
Assist wheelchair passengers with their carry‑on bags, assisted devices and checked luggage.
Operate mobility equipment safely and in accordance with company procedures and airport regulations.
Greet passengers in a friendly and courteous manner.
Provide proactive, empathetic, and professional support, including navigation and wayfinding throughout the terminal.
Monitor and respond to passengers’ needs, including pace, seating, and comfort, while maintaining privacy and dignity.
Communicate clearly with passengers and coordinating teams (airlines, concierge, security, and ground transportation) to ensure smooth arrivals, connections, and departures.
Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate‑checked bags are made available for loading upon departure and delivery to passengers upon arrival.
Maintain a positive, injury‑free work environment by following proper lifting and maneuvering techniques and using assistive devices as trained.
Other duties that are pertinent to the department or unit's success may be assigned.
Qualifications
A high school diploma or GED equivalent.
Must be able to lift and/or move up to 50 pounds as part of routine duties and be capable of assisting with transfers and maneuvering passengers weighing up to 350 pounds.
Strong communication and interpersonal skills; ability to interact respectfully with passengers from diverse backgrounds.
Must be available to work a flexible schedule with overtime when required.
Must be able to work effectively with a minimum of supervision or support.
Must be fluent in speaking, reading, and writing English.
Pass SIDA Badge test; ability to pass an airport security protocol assessment.
Ability to obtain an Alaska AOA Badge; meet background check, TSA STA, and no outstanding warrants.
Working Conditions and Physical Requirements Weather: Indoor/Outdoor, frequently exposed to arctic conditions.
Noise level: Moderate to Loud.
Description of environment: Airport setting.
The associate must be able to lift and/or move up to 50 pounds as part of routine duties and must be capable of assisting with transfers and maneuvering passengers weighing up to 350 pounds, using approved equipment and safety protocols. While performing the duties, the associate is regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, controls, talk or hear, pull/push carts, twist. The associate is frequently required to reach with hands and arms. The associate is occasionally required to climb, balance, stoop, kneel, crouch, or crawl.
Employees are occasionally exposed to fumes or airborne particles and may be exposed to toxic or caustic chemicals.
Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Travel: None.
Equal Opportunity Employer Equal Opportunity Employer
NANA Regional Corporation, Inc. and its subsidiaries are equal employment opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender (including pregnancy, gender‑identity and sexual orientation), age, disability, genetic information, veteran protected status or any other characteristic protected by applicable law. NANA grants employment preference to shareholder of NANA, their spouses and descendants to the extent allowed by law.
Accommodation Requests for Job Seekers with a Disability If you are a job seeker with a disability and require accessibility assistance or an accommodation for any part of the employment process, contact us at recruiting@nana.com or 1‑800‑478‑2000.
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Responsibilities
Assist and transport passengers that require wheelchair assistance through arrival and check‑in processes, to/from assigned gate to their flights, as well as within the terminal and aircraft.
Assist wheelchair passengers with their carry‑on bags, assisted devices and checked luggage.
Operate mobility equipment safely and in accordance with company procedures and airport regulations.
Greet passengers in a friendly and courteous manner.
Provide proactive, empathetic, and professional support, including navigation and wayfinding throughout the terminal.
Monitor and respond to passengers’ needs, including pace, seating, and comfort, while maintaining privacy and dignity.
Communicate clearly with passengers and coordinating teams (airlines, concierge, security, and ground transportation) to ensure smooth arrivals, connections, and departures.
Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate‑checked bags are made available for loading upon departure and delivery to passengers upon arrival.
Maintain a positive, injury‑free work environment by following proper lifting and maneuvering techniques and using assistive devices as trained.
Other duties that are pertinent to the department or unit's success may be assigned.
Qualifications
A high school diploma or GED equivalent.
Must be able to lift and/or move up to 50 pounds as part of routine duties and be capable of assisting with transfers and maneuvering passengers weighing up to 350 pounds.
Strong communication and interpersonal skills; ability to interact respectfully with passengers from diverse backgrounds.
Must be available to work a flexible schedule with overtime when required.
Must be able to work effectively with a minimum of supervision or support.
Must be fluent in speaking, reading, and writing English.
Pass SIDA Badge test; ability to pass an airport security protocol assessment.
Ability to obtain an Alaska AOA Badge; meet background check, TSA STA, and no outstanding warrants.
Working Conditions and Physical Requirements Weather: Indoor/Outdoor, frequently exposed to arctic conditions.
Noise level: Moderate to Loud.
Description of environment: Airport setting.
The associate must be able to lift and/or move up to 50 pounds as part of routine duties and must be capable of assisting with transfers and maneuvering passengers weighing up to 350 pounds, using approved equipment and safety protocols. While performing the duties, the associate is regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, controls, talk or hear, pull/push carts, twist. The associate is frequently required to reach with hands and arms. The associate is occasionally required to climb, balance, stoop, kneel, crouch, or crawl.
Employees are occasionally exposed to fumes or airborne particles and may be exposed to toxic or caustic chemicals.
Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Travel: None.
Equal Opportunity Employer Equal Opportunity Employer
NANA Regional Corporation, Inc. and its subsidiaries are equal employment opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender (including pregnancy, gender‑identity and sexual orientation), age, disability, genetic information, veteran protected status or any other characteristic protected by applicable law. NANA grants employment preference to shareholder of NANA, their spouses and descendants to the extent allowed by law.
Accommodation Requests for Job Seekers with a Disability If you are a job seeker with a disability and require accessibility assistance or an accommodation for any part of the employment process, contact us at recruiting@nana.com or 1‑800‑478‑2000.
#J-18808-Ljbffr