DoorDash
Senior Manager, Creative Operations Lead
DoorDash, Los Angeles, California, United States, 90079
Senior Manager, Creative Operations Lead
Join DoorDash as a Senior Manager, Creative Operations Lead and help grow and empower local economies by driving creative excellence and operational efficiency.
About The Team At DoorDash, our Brand & Creative team turns business objectives into bold, emotionally resonant creative. We blend short‑term impact with long‑term brand building, ensuring every execution drives immediate results while strengthening how people feel about DoorDash.
About The Role The Sr Manager, Creative Operations Lead is the strategic and operational powerhouse of the Brand & Creative team. This leader drives excellence in scoping, planning, resourcing, and delivering creative work—balancing visionary strategy with hands‑on execution.
What You’ll Do
Lead and inspire a high‑performing team of Project Managers and Creative Ops specialists.
Design and implement best‑in‑class operational frameworks to improve clarity, speed, and quality.
Own the resourcing strategy and allocation across projects, ensuring the best talent is in place at the right time.
Drive the project‑management discipline across Brand & Creative, ensuring timelines and deliverables are well‑defined, tracked, and delivered.
Develop operational playbooks, processes, and guidelines that scale impact and enable AI integration.
Establish and evolve processes that scale with the business without stifling creativity.
Contribute to an environment that fosters remarkable creativity and innovation.
Partner with Brand & Creative leadership to anticipate challenges, unblock teams, and continuously optimize workflows.
Monitor and report on team health, operational KPIs, and project outcomes—turning insights into action.
Manage contractors, including annual and quarterly budgets and onboarding.
Who You Are
A strategic operator who can revolutionize how creative teams work.
A builder of scalable systems and processes.
A leader who motivates, mentors, and empowers managers and project teams.
A culture‑shaper who champions innovation while maintaining accountability.
A clear communicator who translates seamlessly between creative and marketing stakeholders.
A calm, problem‑solving thinker who thrives under pressure.
A passionate advocate for creativity and brand marketing with a bias toward enabling teams to do their best work.
Qualifications
12+ years of experience in Creative Operations, Program Management, or similar roles within creative agencies or in‑house teams.
Experience in Creative Resourcing and managing large multidisciplinary creative teams.
Proven success in leading and scaling project management, resourcing, and operations functions.
Demonstrated expertise in operational design, change management, and new ways of working.
Experience driving innovation and integrating new technologies, including AI.
Exceptional people‑leadership skills with experience managing managers and diverse teams.
Track record of balancing strategic vision with hands‑on execution.
Compensation The starting salary will fall within the pay range listed below, determined by job‑related factors. Base salary is localized. In addition to base, the role includes equity grant opportunities.
$149,600—$220,000 USD (United States, including Illinois and Colorado)
Benefits DoorDash offers a comprehensive benefits package: 401(k) with matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits, paid time off, paid sick leave, medical, dental, vision, 11 paid holidays, disability and life insurance, family‑forming assistance, mental health program, and more.
Paid Time Off
For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
For hourly roles: vacation accrued at ~1 hour per 25.97 hours worked; paid sick time accrued at ~1 hour per 30 hours worked.
Other Details Position will be filled by 12/22/25.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only: Covey Scout is used as part of the hiring process for NYC based positions. The tool’s use is independent auditor reviewed.
About DoorDash DoorDash empowers local economies by delivering goods and services efficiently. Our culture emphasizes rapid learning, empathy, and collaboration. We are committed to employee well‑being with comprehensive benefits and a supportive work environment.
Commitment to Diversity and Inclusion DoorDash actively seeks diverse perspectives and celebrates innovation. We prohibit discrimination based on protected categories, encourage equal opportunity, and comply with all applicable fair‑chance ordinances.
Key Hire Attributes Director (Seniority level); Full‑time (Employment type); Design, Art/Creative, Information Technology (Job function).
#J-18808-Ljbffr
About The Team At DoorDash, our Brand & Creative team turns business objectives into bold, emotionally resonant creative. We blend short‑term impact with long‑term brand building, ensuring every execution drives immediate results while strengthening how people feel about DoorDash.
About The Role The Sr Manager, Creative Operations Lead is the strategic and operational powerhouse of the Brand & Creative team. This leader drives excellence in scoping, planning, resourcing, and delivering creative work—balancing visionary strategy with hands‑on execution.
What You’ll Do
Lead and inspire a high‑performing team of Project Managers and Creative Ops specialists.
Design and implement best‑in‑class operational frameworks to improve clarity, speed, and quality.
Own the resourcing strategy and allocation across projects, ensuring the best talent is in place at the right time.
Drive the project‑management discipline across Brand & Creative, ensuring timelines and deliverables are well‑defined, tracked, and delivered.
Develop operational playbooks, processes, and guidelines that scale impact and enable AI integration.
Establish and evolve processes that scale with the business without stifling creativity.
Contribute to an environment that fosters remarkable creativity and innovation.
Partner with Brand & Creative leadership to anticipate challenges, unblock teams, and continuously optimize workflows.
Monitor and report on team health, operational KPIs, and project outcomes—turning insights into action.
Manage contractors, including annual and quarterly budgets and onboarding.
Who You Are
A strategic operator who can revolutionize how creative teams work.
A builder of scalable systems and processes.
A leader who motivates, mentors, and empowers managers and project teams.
A culture‑shaper who champions innovation while maintaining accountability.
A clear communicator who translates seamlessly between creative and marketing stakeholders.
A calm, problem‑solving thinker who thrives under pressure.
A passionate advocate for creativity and brand marketing with a bias toward enabling teams to do their best work.
Qualifications
12+ years of experience in Creative Operations, Program Management, or similar roles within creative agencies or in‑house teams.
Experience in Creative Resourcing and managing large multidisciplinary creative teams.
Proven success in leading and scaling project management, resourcing, and operations functions.
Demonstrated expertise in operational design, change management, and new ways of working.
Experience driving innovation and integrating new technologies, including AI.
Exceptional people‑leadership skills with experience managing managers and diverse teams.
Track record of balancing strategic vision with hands‑on execution.
Compensation The starting salary will fall within the pay range listed below, determined by job‑related factors. Base salary is localized. In addition to base, the role includes equity grant opportunities.
$149,600—$220,000 USD (United States, including Illinois and Colorado)
Benefits DoorDash offers a comprehensive benefits package: 401(k) with matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits, paid time off, paid sick leave, medical, dental, vision, 11 paid holidays, disability and life insurance, family‑forming assistance, mental health program, and more.
Paid Time Off
For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
For hourly roles: vacation accrued at ~1 hour per 25.97 hours worked; paid sick time accrued at ~1 hour per 30 hours worked.
Other Details Position will be filled by 12/22/25.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only: Covey Scout is used as part of the hiring process for NYC based positions. The tool’s use is independent auditor reviewed.
About DoorDash DoorDash empowers local economies by delivering goods and services efficiently. Our culture emphasizes rapid learning, empathy, and collaboration. We are committed to employee well‑being with comprehensive benefits and a supportive work environment.
Commitment to Diversity and Inclusion DoorDash actively seeks diverse perspectives and celebrates innovation. We prohibit discrimination based on protected categories, encourage equal opportunity, and comply with all applicable fair‑chance ordinances.
Key Hire Attributes Director (Seniority level); Full‑time (Employment type); Design, Art/Creative, Information Technology (Job function).
#J-18808-Ljbffr