Mediacom Communications
Customer Sales & Service Representative I at Mediacom Communications Waseca, MN
Mediacom Communications, Waseca, Minnesota, United States, 56093
Overview
Customer Sales & Service Representative I job at Mediacom Communications, Waseca, MN. Position: Customer Sales & Service Representative I. Class Starts: Monday, Sept. 22, 2025. Who we are: Mediacom Communications has operations in 22 states with a team of over 4,000. We provide faster internet, expanded TV choices, home security, and phone services, supported by a culture of growth and innovation. We aim to deliver easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. Position Summary: Answer customer calls and provide a positive customer experience in a prompt and professional manner. Calls include selling Mediacom services, resolving billing concerns, troubleshooting service issues and scheduling service and installation appointments. The first six months will be on-site for training; after training, schedule is 3 weeks work from home, 1 week on-site. Position Schedule
Month 1-3: Training (onsite) Month 4-5: Live calls, ongoing training as needed (onsite) Month 6: Full hybrid schedule rotation (25% onsite, 75% work from home) Company Benefits
$1000 Sign-On Bonus Paid on the job training and opportunity to promote Company Provided Equipment Hybrid schedule: first six months on-site for training; after training, 3 weeks work from home, 1 week on-site Health, vision, and dental insurance Paid vacation, holidays and flexible paid time off 401K with generous company match Pay increases through self-guided training Monthly commission potential Shift differential pay increase for evening shifts Employee discounts on Mediacom services where available; in areas without Mediacom services, internet/cable reimbursement provided Education enrichment up to $5,000 per year for qualified employees Employee Wellness Program Position Responsibilities
Interact with customers by telephone, and via email, mail, and fax Answer customer inquiries and resolve billing, services, and product issues Assess customer needs and interests to present Mediacom products and services Use appropriate sales and retention guidelines to process requests to add or disconnect services Exceed or maintain minimum sales, quality, and productivity standards Demonstrate courtesy and patience in customer relations Troubleshoot basic service issues and schedule on-site service calls when needed Receive and process customer payments Position Requirements
High School Diploma or GED required; 2-year degree preferred 1-2 years prior work experience in a customer-facing role required Technical support experience preferred; not required Basic knowledge of Microsoft Windows and experience using email programs Previous experience in an inbound call center environment preferred Ability to work successfully while multitasking (speaking, typing, and moving between multiple platforms) Strong customer service skills including listening, processing detailed information, and establishing rapport Strong written and verbal communication skills; ability to work in a fast-paced environment Detail-oriented with strong organizational and follow-through skills Ability to type 30+ WPM Dual-monitor environment experience preferred; ability to toggle between multiple platforms quickly Ability to work evenings, weekends, and holidays; overtime as needed Ability to sit for extended periods Get to know us
Mediacom Communications includes brands such as Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business, and OnMedia. We serve more than 1.55 million customers in 22 states with a team of over 4,000. Our Awards
2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity HR (C2HR)'s 2021 Social Impact Award. Who you are matters here
Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants. We prohibit discrimination and harassment based on race, color, religion, national origin, sex, gender identity, sexual orientation, pregnancy, military status, marital status, status as a parent, age, disability, family medical history, or genetic information, as outlined by laws. These protections extend to all employment policies and actions. Disclaimer
Salary range: $14.00 - $14.75 per hour. Salary offers consider related experience, skills, education, and certifications/licenses.
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Customer Sales & Service Representative I job at Mediacom Communications, Waseca, MN. Position: Customer Sales & Service Representative I. Class Starts: Monday, Sept. 22, 2025. Who we are: Mediacom Communications has operations in 22 states with a team of over 4,000. We provide faster internet, expanded TV choices, home security, and phone services, supported by a culture of growth and innovation. We aim to deliver easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. Position Summary: Answer customer calls and provide a positive customer experience in a prompt and professional manner. Calls include selling Mediacom services, resolving billing concerns, troubleshooting service issues and scheduling service and installation appointments. The first six months will be on-site for training; after training, schedule is 3 weeks work from home, 1 week on-site. Position Schedule
Month 1-3: Training (onsite) Month 4-5: Live calls, ongoing training as needed (onsite) Month 6: Full hybrid schedule rotation (25% onsite, 75% work from home) Company Benefits
$1000 Sign-On Bonus Paid on the job training and opportunity to promote Company Provided Equipment Hybrid schedule: first six months on-site for training; after training, 3 weeks work from home, 1 week on-site Health, vision, and dental insurance Paid vacation, holidays and flexible paid time off 401K with generous company match Pay increases through self-guided training Monthly commission potential Shift differential pay increase for evening shifts Employee discounts on Mediacom services where available; in areas without Mediacom services, internet/cable reimbursement provided Education enrichment up to $5,000 per year for qualified employees Employee Wellness Program Position Responsibilities
Interact with customers by telephone, and via email, mail, and fax Answer customer inquiries and resolve billing, services, and product issues Assess customer needs and interests to present Mediacom products and services Use appropriate sales and retention guidelines to process requests to add or disconnect services Exceed or maintain minimum sales, quality, and productivity standards Demonstrate courtesy and patience in customer relations Troubleshoot basic service issues and schedule on-site service calls when needed Receive and process customer payments Position Requirements
High School Diploma or GED required; 2-year degree preferred 1-2 years prior work experience in a customer-facing role required Technical support experience preferred; not required Basic knowledge of Microsoft Windows and experience using email programs Previous experience in an inbound call center environment preferred Ability to work successfully while multitasking (speaking, typing, and moving between multiple platforms) Strong customer service skills including listening, processing detailed information, and establishing rapport Strong written and verbal communication skills; ability to work in a fast-paced environment Detail-oriented with strong organizational and follow-through skills Ability to type 30+ WPM Dual-monitor environment experience preferred; ability to toggle between multiple platforms quickly Ability to work evenings, weekends, and holidays; overtime as needed Ability to sit for extended periods Get to know us
Mediacom Communications includes brands such as Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business, and OnMedia. We serve more than 1.55 million customers in 22 states with a team of over 4,000. Our Awards
2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity HR (C2HR)'s 2021 Social Impact Award. Who you are matters here
Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants. We prohibit discrimination and harassment based on race, color, religion, national origin, sex, gender identity, sexual orientation, pregnancy, military status, marital status, status as a parent, age, disability, family medical history, or genetic information, as outlined by laws. These protections extend to all employment policies and actions. Disclaimer
Salary range: $14.00 - $14.75 per hour. Salary offers consider related experience, skills, education, and certifications/licenses.
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