Jamf
Learning Experience Designer I, Customer Education
Jamf, Minneapolis, Minnesota, United States, 55400
Overview
At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf. What you\'ll do at Jamf
The Learning Experience Designer 1, Customer Education (LXD 1) collaborates with members of the Customer Education team to design, build, and maintain learning experiences for Jamf customers. The LXD 1 will need to manage time, toolsets, and key stakeholder interests to create engaging, relevant, and effective training. This role cooperates with instructional designers on the Customer Education team, members of Product Development and Delivery (PD&D), and Jamf as a whole. The LXD 1 will work under the guidance of the Manager, Customer Education. This role if offered as remote in Minneapolis, MN; Eau Claire, WI; and Austin, TX. You may be required to work periodically at a Jamf office or collaborative work location with other Jamf employees in your area for certain events or moments that matter. We are only able to accept applications in Minneapolis, MN; Eau Claire, WI; and Austin, TX. What you can expect to do in this role
Develop and maintain learning experiences for instructor-led, virtual instructor-led, and/or online training formats to support customer training. This includes, but is not limited to, written materials, videos, audio recording, exams, resources, and simulations. Organize time, projects, and meetings with tools like Jira, Confluence, Slack, Dropbox, and Microsoft 365 to ensure content is delivered efficiently. Upload, organize, and maintain files with a content management system, learning management system, Dropbox, YouTube, and Wistia. Communicate proactively with CE colleagues, Jamf stakeholders, and customers to evaluate and work toward key performance indicators. Review, test, and analyze Jamf and Apple beta releases to gauge their impact on CE learning experiences. Provide constructive feedback to other content creators to ensure quality, a unified voice, and consistent outcomes. Occasionally lead or assist with customer training to evaluate new content and improve the overall experience for customers. Adjust and organize workload as necessary to meet timelines and Jamf initiatives. Perform all job responsibilities in alignment with the core values, mission, and purpose of the organization. Travel frequency up to 10% a year #LIRemote What we are looking for
Minimum of 2 years technical understanding of macOS, iOS, iPadOS, and tvOS (Required) Minimum of 1 year technical use of Jamf\'s product portfolio - Now, Pro, School, Connect, or Protect (Required) Minimum of 1 year of teaching, instructional design, or equivalent experience (Required) Minimum of 1 year of video production and/or audio engineering (Required) Minimum of 1 year of screen capture, screen recording, or Keynote creation (Required) Minimum of 1 year creating content in an LMS or CMS (Preferred) Minimum of 2 years working on a team providing customer training or support (Preferred) Experience with scripting languages (bash, zsh) for automation and device management (Preferred) Background in cybersecurity, threat detection, or endpoint security, particularly with Jamf Protect (Preferred) High School Diploma or equivalent (Required) Jamf Certified Associate, Tech, or Admin (Preferred) A combination of relevant experience and education may be considered Security and privacy requirements
Participation in ongoing security training is mandatory Established security protocols will be adhered to, sensitive data will be handled responsibly, and data protection practices are followed, including understanding relevant privacy regulations and reporting breaches Acknowledging the Jamf Code of Conduct, where applicable security and privacy policies can be found, is a requirement of all roles at Jamf How we help you reach your best potential
Named a 2025 Best Companies to Work For by U.S. News Named a 2025 Newsweek America\'s Greatest Workplaces for Mental Well-being Named a 2025 Newsweek America\'s Greatest Workplaces for Gen Z Named one of Forbes Most Trusted Companies in 2024 Named a 2024 Best Companies to Work For by U.S. News Named a 2024 Newsweek America\'s Greatest Workplaces for Parents & Families Named a 2024 PEOPLE Companies That Care by PEOPLE and Great Place To Work Named a 2024 Best Technology Company to Work For by U.S. News Named a 2023 Best Workplaces for Women by Great Place to Work and Fortune Magazine We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees! You will have the opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the world. We put people over profits - which is why our customers keep coming back to us. Our volunteer time off allows employees to support and give back to our communities. We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful. 22 of 25 world\'s most valuable brands rely on Jamf to do their best work (as ranked by Forbes). Over 100,000 Jamf Nation users, the largest online IT community in the world. Salary information
The below annual salary range is a general guideline. The final rate offers depend on factors such as role scope, experience, education, location, and market considerations. Pay Transparency Range: $55,100 — $117,400 USD What it means to be a Jamf
We are a team of free-thinkers, can-doers, and problem-crushers. We value humility and the relentless pursuit of knowledge. Our culture flows from a spirit of selflessness and relentless self-improvement, driving personal growth and collective progress. We unite around common goals while respecting personal approaches, believing fulfilled individuals create a thriving, vibrant workplace. Our aim is simple: hire exceptionally good people who are incredibly good at what they do and let them do it. We provide the resources to let everyone be their authentic, best selves at work, at rest, and at play. We are committed to supporting the continual improvement of Apple in the workplace, the organizations that rely on them, and the people who keep it all running smoothly. Above it all, we wave our banner of #OneJamf and believe that together we accomplish more than we could alone. We seek individuals who share this journey toward growth to join us in our quest for constant improvement. What does Jamf do? Jamf extends the legendary Apple experience to the workplace, enabling secure deployment, management, and security of Apple devices. More than 2,500 Jamf strong worldwide, we are free-thinkers, can-doers, and problem-crushers who are encouraged to bring their whole selves to work each day. Get social with us and follow the conversation at #OneJamf Note: This statement contained formatting for accessibility and policy references. If you need accommodations during the recruiting process, please contact the recruiter. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email recruiting@jamf.com
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At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf. What you\'ll do at Jamf
The Learning Experience Designer 1, Customer Education (LXD 1) collaborates with members of the Customer Education team to design, build, and maintain learning experiences for Jamf customers. The LXD 1 will need to manage time, toolsets, and key stakeholder interests to create engaging, relevant, and effective training. This role cooperates with instructional designers on the Customer Education team, members of Product Development and Delivery (PD&D), and Jamf as a whole. The LXD 1 will work under the guidance of the Manager, Customer Education. This role if offered as remote in Minneapolis, MN; Eau Claire, WI; and Austin, TX. You may be required to work periodically at a Jamf office or collaborative work location with other Jamf employees in your area for certain events or moments that matter. We are only able to accept applications in Minneapolis, MN; Eau Claire, WI; and Austin, TX. What you can expect to do in this role
Develop and maintain learning experiences for instructor-led, virtual instructor-led, and/or online training formats to support customer training. This includes, but is not limited to, written materials, videos, audio recording, exams, resources, and simulations. Organize time, projects, and meetings with tools like Jira, Confluence, Slack, Dropbox, and Microsoft 365 to ensure content is delivered efficiently. Upload, organize, and maintain files with a content management system, learning management system, Dropbox, YouTube, and Wistia. Communicate proactively with CE colleagues, Jamf stakeholders, and customers to evaluate and work toward key performance indicators. Review, test, and analyze Jamf and Apple beta releases to gauge their impact on CE learning experiences. Provide constructive feedback to other content creators to ensure quality, a unified voice, and consistent outcomes. Occasionally lead or assist with customer training to evaluate new content and improve the overall experience for customers. Adjust and organize workload as necessary to meet timelines and Jamf initiatives. Perform all job responsibilities in alignment with the core values, mission, and purpose of the organization. Travel frequency up to 10% a year #LIRemote What we are looking for
Minimum of 2 years technical understanding of macOS, iOS, iPadOS, and tvOS (Required) Minimum of 1 year technical use of Jamf\'s product portfolio - Now, Pro, School, Connect, or Protect (Required) Minimum of 1 year of teaching, instructional design, or equivalent experience (Required) Minimum of 1 year of video production and/or audio engineering (Required) Minimum of 1 year of screen capture, screen recording, or Keynote creation (Required) Minimum of 1 year creating content in an LMS or CMS (Preferred) Minimum of 2 years working on a team providing customer training or support (Preferred) Experience with scripting languages (bash, zsh) for automation and device management (Preferred) Background in cybersecurity, threat detection, or endpoint security, particularly with Jamf Protect (Preferred) High School Diploma or equivalent (Required) Jamf Certified Associate, Tech, or Admin (Preferred) A combination of relevant experience and education may be considered Security and privacy requirements
Participation in ongoing security training is mandatory Established security protocols will be adhered to, sensitive data will be handled responsibly, and data protection practices are followed, including understanding relevant privacy regulations and reporting breaches Acknowledging the Jamf Code of Conduct, where applicable security and privacy policies can be found, is a requirement of all roles at Jamf How we help you reach your best potential
Named a 2025 Best Companies to Work For by U.S. News Named a 2025 Newsweek America\'s Greatest Workplaces for Mental Well-being Named a 2025 Newsweek America\'s Greatest Workplaces for Gen Z Named one of Forbes Most Trusted Companies in 2024 Named a 2024 Best Companies to Work For by U.S. News Named a 2024 Newsweek America\'s Greatest Workplaces for Parents & Families Named a 2024 PEOPLE Companies That Care by PEOPLE and Great Place To Work Named a 2024 Best Technology Company to Work For by U.S. News Named a 2023 Best Workplaces for Women by Great Place to Work and Fortune Magazine We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees! You will have the opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the world. We put people over profits - which is why our customers keep coming back to us. Our volunteer time off allows employees to support and give back to our communities. We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful. 22 of 25 world\'s most valuable brands rely on Jamf to do their best work (as ranked by Forbes). Over 100,000 Jamf Nation users, the largest online IT community in the world. Salary information
The below annual salary range is a general guideline. The final rate offers depend on factors such as role scope, experience, education, location, and market considerations. Pay Transparency Range: $55,100 — $117,400 USD What it means to be a Jamf
We are a team of free-thinkers, can-doers, and problem-crushers. We value humility and the relentless pursuit of knowledge. Our culture flows from a spirit of selflessness and relentless self-improvement, driving personal growth and collective progress. We unite around common goals while respecting personal approaches, believing fulfilled individuals create a thriving, vibrant workplace. Our aim is simple: hire exceptionally good people who are incredibly good at what they do and let them do it. We provide the resources to let everyone be their authentic, best selves at work, at rest, and at play. We are committed to supporting the continual improvement of Apple in the workplace, the organizations that rely on them, and the people who keep it all running smoothly. Above it all, we wave our banner of #OneJamf and believe that together we accomplish more than we could alone. We seek individuals who share this journey toward growth to join us in our quest for constant improvement. What does Jamf do? Jamf extends the legendary Apple experience to the workplace, enabling secure deployment, management, and security of Apple devices. More than 2,500 Jamf strong worldwide, we are free-thinkers, can-doers, and problem-crushers who are encouraged to bring their whole selves to work each day. Get social with us and follow the conversation at #OneJamf Note: This statement contained formatting for accessibility and policy references. If you need accommodations during the recruiting process, please contact the recruiter. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email recruiting@jamf.com
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