Florida Tile Inc.
Showroom Design Consultant / Customer Service Representative
Florida Tile Inc., Miami, Florida, us, 33222
Customer Service responsibilities include the processing of customer orders received either in person, via telephone, fax or internet. This person will assist the Branch Manager/ Branch Operations Manager and other branch associates as needed and will assist in daily task performance including invoicing; receiving and locating inventory, etc. We are looking for an innovative thinker who has a passion for interior design and customer service. Showroom Design Consultant responsibilities include assisting architects, contractors, and homeowners with tile selection, generating sales, and processing customer orders.
ESSENTIAL DUTIES AND RESPONSIBILITIES Sales Related Responsibilities
Promote add-on sales at the time of order entry via the promotion of sundries and other related items
Assist trade and showroom customers in the selection of products
Acquire a high level of product knowledge about the company’s products and be able to effectively respond to inquiries as they relate to the recommend (or restricted) use.
Maintain the CSR work area in an organized manner that is conducive to sales and service
Provide support to the OSR and BCSS in the performance of their duties. Assist as directed by Branch Manager/Branch Operations Manager
Develop and maintain a trade client base via in-house meeting(s) as well as telephone and internet communications
Proactively identify new opportunities and sales channels
Promote the branch showroom for use as a selection center for the A&D trade, including the use of the showroom for trade events and promotions
Coordinate sales efforts with the OSR and BCSS sales team via regular meetings and the sharing of leads and other pertinent market information
Protect the integrity of the Florida Tile’s pricing rules by effectively qualifying customers and their respective price template
Operations and Support
Accurately perform order entry process, to include product, quantity and price verification
Confirm orders placed by customers via phone/fax/internet
Perform stock and price checks for customers and other branches
Provide freight/shipment information (cost/tracking/etc.) to customers/branches in a timely and accurate manner
Apply freight and handling expenses to orders so as to be able to effectively invoice customers for related expenses
Regularly follow up with customers as to the status of their order(s)
Make collection (A/R) calls/contacts as directed by Branch Manager/Branch Operations Manager
Assist the branch staff in all aspects of customer service, order processing, customer contact (call backs)
Assist the branch staff in the performance of daily tasks as directed by ABM/BM/RM, to include, but not limited to the daily deposit, daily invoicing, inventory receiving and locating, etc.
Responsible for maintaining the showroom and keeping all displayed products up to date, properly identified (labeled) and merchandised in a manner that projects a user friendly and informative environment
Additional duties as assigned
QUALIFICATIONS
Customer service experience with a manufacturer of building products preferred.
Excellent verbal and written communication skills.
SAP software experience, CMS experiences a plus.
High School diploma or GED required.
Computer proficiency in Microsoft Office
Team player with commitment to company values.
Experience in the tile or flooring industry is a plus
Minimum of 12 months retail or sales experience
Education in marketing or design field a plus
Knowledge of inside sales techniques
Ability to develop and maintain strong working relationships
Florida Tile is committed to treating people fairly and respectfully, we are committed to a policy of equal employment opportunity in the people we hire, the manner in which they are trained, their selections for promotions and transfer, and in all other aspects of employment. Your ability and performance are the keys to your success here at Florida Tile, regardless of your age, race, color, marital status, sexual orientation, sex, religion, creed national origin, political ideology, veteran status, or the presence of any sensory, mental, or physical disability unrelated to the ability to perform the job, in accordance with applicable law.
Florida Tile provides an array of benefits to meet the diverse needs of our employees. Our comprehensive benefits program includes:
Medical, Dental, and Vision Plans
Flexible Spending Accounts
Employee Wellness Program
Employer Paid Short- and Long-Term Disability
Employer Paid Life Insurance
Supplemental Life, AD&D, Accident, and Critical Illness Coverage
401(k) Retirement Plan and Employer Provided 401(k) Matching
Florida Tile Inc.| 998 Governors Lane, Lexington, KY 40513 | 800.352.8453 #J-18808-Ljbffr
ESSENTIAL DUTIES AND RESPONSIBILITIES Sales Related Responsibilities
Promote add-on sales at the time of order entry via the promotion of sundries and other related items
Assist trade and showroom customers in the selection of products
Acquire a high level of product knowledge about the company’s products and be able to effectively respond to inquiries as they relate to the recommend (or restricted) use.
Maintain the CSR work area in an organized manner that is conducive to sales and service
Provide support to the OSR and BCSS in the performance of their duties. Assist as directed by Branch Manager/Branch Operations Manager
Develop and maintain a trade client base via in-house meeting(s) as well as telephone and internet communications
Proactively identify new opportunities and sales channels
Promote the branch showroom for use as a selection center for the A&D trade, including the use of the showroom for trade events and promotions
Coordinate sales efforts with the OSR and BCSS sales team via regular meetings and the sharing of leads and other pertinent market information
Protect the integrity of the Florida Tile’s pricing rules by effectively qualifying customers and their respective price template
Operations and Support
Accurately perform order entry process, to include product, quantity and price verification
Confirm orders placed by customers via phone/fax/internet
Perform stock and price checks for customers and other branches
Provide freight/shipment information (cost/tracking/etc.) to customers/branches in a timely and accurate manner
Apply freight and handling expenses to orders so as to be able to effectively invoice customers for related expenses
Regularly follow up with customers as to the status of their order(s)
Make collection (A/R) calls/contacts as directed by Branch Manager/Branch Operations Manager
Assist the branch staff in all aspects of customer service, order processing, customer contact (call backs)
Assist the branch staff in the performance of daily tasks as directed by ABM/BM/RM, to include, but not limited to the daily deposit, daily invoicing, inventory receiving and locating, etc.
Responsible for maintaining the showroom and keeping all displayed products up to date, properly identified (labeled) and merchandised in a manner that projects a user friendly and informative environment
Additional duties as assigned
QUALIFICATIONS
Customer service experience with a manufacturer of building products preferred.
Excellent verbal and written communication skills.
SAP software experience, CMS experiences a plus.
High School diploma or GED required.
Computer proficiency in Microsoft Office
Team player with commitment to company values.
Experience in the tile or flooring industry is a plus
Minimum of 12 months retail or sales experience
Education in marketing or design field a plus
Knowledge of inside sales techniques
Ability to develop and maintain strong working relationships
Florida Tile is committed to treating people fairly and respectfully, we are committed to a policy of equal employment opportunity in the people we hire, the manner in which they are trained, their selections for promotions and transfer, and in all other aspects of employment. Your ability and performance are the keys to your success here at Florida Tile, regardless of your age, race, color, marital status, sexual orientation, sex, religion, creed national origin, political ideology, veteran status, or the presence of any sensory, mental, or physical disability unrelated to the ability to perform the job, in accordance with applicable law.
Florida Tile provides an array of benefits to meet the diverse needs of our employees. Our comprehensive benefits program includes:
Medical, Dental, and Vision Plans
Flexible Spending Accounts
Employee Wellness Program
Employer Paid Short- and Long-Term Disability
Employer Paid Life Insurance
Supplemental Life, AD&D, Accident, and Critical Illness Coverage
401(k) Retirement Plan and Employer Provided 401(k) Matching
Florida Tile Inc.| 998 Governors Lane, Lexington, KY 40513 | 800.352.8453 #J-18808-Ljbffr