Royal American Management, Inc
COMMUNITY MANAGER - Pine Meadow
Royal American Management, Inc, Gainesville, Florida, us, 32635
Join to apply for the
COMMUNITY MANAGER - Pine Meadow
role at
Royal American Management, Inc .
Job Summary:
Under the direct supervision of the Regional Manager and/or Area Manager, the Community Manager is responsible for full oversight of their assigned property and providing leadership and direction to associates at the assigned property. They mentor and ensure all associates support the corporate mission and understand their role in achieving these established goals. The Community Manager supports and coaches associates to enhance individual performance and provide excellent customer service to residents. Incumbent is expected to have excellent attendance and communication skills, possess the ability to build lasting business relationships, and exhibit professionalism.
Essential Job Duties and Responsibilities
Full oversight of assigned property
Supervise and provide training to community associates
Evaluate associates performance, including the completion of annual performance reviews
Counsel underperforming associates and provide constructive feedback to improve performance
Create a positive, welcoming, supportive environment for residents, visitors, and community associates
Attract, screen, and select prospective residents in accordance with federal, state, governing program laws and regulations utilizing the set Resident Selection Criteria
Maintain knowledge and awareness of market conditions affecting leasing and operations
Develop and execute effective marketing and advertising campaigns for apartment leasing
Assist with development and implementation of resident services programming
Maintain sound rent collection procedures, including following up with delinquent accounts
Deliver rent deposits to bank and submit relevant documentation
Oversee security deposit administration including inspecting units to determine residents balance or refund, prepare disposition letters, and process security deposit returns
Maintain familiarity with all procedures and requirements for accounts payable
Participate in the preparation of the annual operating budget, and work with the Regional Manager to maintain budgetary guidelines
Monitor landlord-tenant relations and mediate disputes when necessary
Utilize maintenance software program to enter in and track service requests, and regularly review maintenance reports
Conduct walk-through and follow-up for vendor work on site
Inspect apartments for move-in condition and turnover status
Inspect property grounds, office, community room(s) and all other amenities to ensure they are clean and maintained
Ensure all contractors/vendors have approval from Vendor Compliance before performing any work on the property, and once approved monitor the activities being performed
Knowledge, Skills and Abilities (KSAs)
Ability to perform all functions of an Assistant Community Manager
Strong leadership, communication, and decision-making abilities; must motivate portfolio and team members to accomplish company goals and expectations
Ability to handle interruptions in a rapidly changing, multi-tasking environment in an appropriate manner
High attention to detail and mental demands, including prioritizing and processing information with accuracy and clarity
Sound understanding of progressive multi‑family management and operations as it relates to asset management, personnel management, office operations, budgeting, and planning
Must provide excellent customer service and effectively and professionally communicate by e‑mail, phone, or in person during the workday
High degree of creativity, coupled with sound business judgment
An aggressive self‑starter yet diplomatic to effectuate positive relations with subordinates and peers; performance‑oriented and highly motivated to produce results
Computer literacy
Excellent written and oral communication skills
Work flexible schedule, including evenings and weekends
Education and Experience
High School Diploma or Equivalent
Property/Community Manager state‑level license where required
Minimum three (3) years property management experience preferred
Proficiency in One Site preferred
Experience in affordable housing, Tax Credit, HUD and/or Rural Development preferred
Preferred designations: ARM (Accredited Residential Manager), CAM (Certified Apartment Manager)
Physical Demands
Travel independently for the purpose of conducting property business; require a government‑issued state ID or valid driver’s license if required by Management based on location/property or business needs
Must be able to access all areas of the property grounds and structures—including multilevel structures, with or without the aid of an elevator
Able to work with a computer for a minimum of 7 hours daily either standing or sitting
Effectively communicate with applicants, residents, vendors and supervisors by e‑mail, phone, or in person regarding day‑to‑day operations of the property
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Marketing and Sales
#J-18808-Ljbffr
COMMUNITY MANAGER - Pine Meadow
role at
Royal American Management, Inc .
Job Summary:
Under the direct supervision of the Regional Manager and/or Area Manager, the Community Manager is responsible for full oversight of their assigned property and providing leadership and direction to associates at the assigned property. They mentor and ensure all associates support the corporate mission and understand their role in achieving these established goals. The Community Manager supports and coaches associates to enhance individual performance and provide excellent customer service to residents. Incumbent is expected to have excellent attendance and communication skills, possess the ability to build lasting business relationships, and exhibit professionalism.
Essential Job Duties and Responsibilities
Full oversight of assigned property
Supervise and provide training to community associates
Evaluate associates performance, including the completion of annual performance reviews
Counsel underperforming associates and provide constructive feedback to improve performance
Create a positive, welcoming, supportive environment for residents, visitors, and community associates
Attract, screen, and select prospective residents in accordance with federal, state, governing program laws and regulations utilizing the set Resident Selection Criteria
Maintain knowledge and awareness of market conditions affecting leasing and operations
Develop and execute effective marketing and advertising campaigns for apartment leasing
Assist with development and implementation of resident services programming
Maintain sound rent collection procedures, including following up with delinquent accounts
Deliver rent deposits to bank and submit relevant documentation
Oversee security deposit administration including inspecting units to determine residents balance or refund, prepare disposition letters, and process security deposit returns
Maintain familiarity with all procedures and requirements for accounts payable
Participate in the preparation of the annual operating budget, and work with the Regional Manager to maintain budgetary guidelines
Monitor landlord-tenant relations and mediate disputes when necessary
Utilize maintenance software program to enter in and track service requests, and regularly review maintenance reports
Conduct walk-through and follow-up for vendor work on site
Inspect apartments for move-in condition and turnover status
Inspect property grounds, office, community room(s) and all other amenities to ensure they are clean and maintained
Ensure all contractors/vendors have approval from Vendor Compliance before performing any work on the property, and once approved monitor the activities being performed
Knowledge, Skills and Abilities (KSAs)
Ability to perform all functions of an Assistant Community Manager
Strong leadership, communication, and decision-making abilities; must motivate portfolio and team members to accomplish company goals and expectations
Ability to handle interruptions in a rapidly changing, multi-tasking environment in an appropriate manner
High attention to detail and mental demands, including prioritizing and processing information with accuracy and clarity
Sound understanding of progressive multi‑family management and operations as it relates to asset management, personnel management, office operations, budgeting, and planning
Must provide excellent customer service and effectively and professionally communicate by e‑mail, phone, or in person during the workday
High degree of creativity, coupled with sound business judgment
An aggressive self‑starter yet diplomatic to effectuate positive relations with subordinates and peers; performance‑oriented and highly motivated to produce results
Computer literacy
Excellent written and oral communication skills
Work flexible schedule, including evenings and weekends
Education and Experience
High School Diploma or Equivalent
Property/Community Manager state‑level license where required
Minimum three (3) years property management experience preferred
Proficiency in One Site preferred
Experience in affordable housing, Tax Credit, HUD and/or Rural Development preferred
Preferred designations: ARM (Accredited Residential Manager), CAM (Certified Apartment Manager)
Physical Demands
Travel independently for the purpose of conducting property business; require a government‑issued state ID or valid driver’s license if required by Management based on location/property or business needs
Must be able to access all areas of the property grounds and structures—including multilevel structures, with or without the aid of an elevator
Able to work with a computer for a minimum of 7 hours daily either standing or sitting
Effectively communicate with applicants, residents, vendors and supervisors by e‑mail, phone, or in person regarding day‑to‑day operations of the property
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Marketing and Sales
#J-18808-Ljbffr