Mercier Consultancy
German Speaking Customer Support for Streaming TV & Movie Services Department
Mercier Consultancy, Frankfort, Kentucky, United States
Mercier Consultancy is excited to announce an opening for a German Speaking Customer Support Representative in our Streaming TV & Movie Services Department for one of our clients!
In this key Entry Level role , you will be the go-to support person for our German-speaking clients, providing them with exceptional assistance as they navigate our streaming services and explore a wide array of TV shows and movies. This position is perfect for individuals who are passionate about entertainment and customer service. You will play a critical role in enhancing the viewing experience for our users by promptly addressing their inquiries and resolving any issues they may encounter. Responsibilities
Respond to customer inquiries in German via phone, email, and chat Assist clients with account management, streaming issues, and service features Accurately document customer interactions and resolutions within our CRM system Collaborate with technical and product teams to troubleshoot complex issues Provide users with information on new content and features Collect and relay customer feedback to improve our services Participate in training sessions to stay updated on product offerings and policies Fluency in German and English, both written and verbal Previous experience in customer support, ideally in the streaming or entertainment sector Excellent communication and interpersonal skills Strong problem-solving abilities and attention to detail A proactive approach to ensuring customer satisfaction Ability to manage multiple inquiries efficiently in a fast-paced environment Familiarity with customer support tools and technologies Competitive Monthly Salary Monthly Performance Bonus Fully Paid Relocation Package ( Flight, Transfer and Hotel ) Health Insurance Private Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel Fully Paid Training Free Greek Course More Benefits and Discounts And More...
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In this key Entry Level role , you will be the go-to support person for our German-speaking clients, providing them with exceptional assistance as they navigate our streaming services and explore a wide array of TV shows and movies. This position is perfect for individuals who are passionate about entertainment and customer service. You will play a critical role in enhancing the viewing experience for our users by promptly addressing their inquiries and resolving any issues they may encounter. Responsibilities
Respond to customer inquiries in German via phone, email, and chat Assist clients with account management, streaming issues, and service features Accurately document customer interactions and resolutions within our CRM system Collaborate with technical and product teams to troubleshoot complex issues Provide users with information on new content and features Collect and relay customer feedback to improve our services Participate in training sessions to stay updated on product offerings and policies Fluency in German and English, both written and verbal Previous experience in customer support, ideally in the streaming or entertainment sector Excellent communication and interpersonal skills Strong problem-solving abilities and attention to detail A proactive approach to ensuring customer satisfaction Ability to manage multiple inquiries efficiently in a fast-paced environment Familiarity with customer support tools and technologies Competitive Monthly Salary Monthly Performance Bonus Fully Paid Relocation Package ( Flight, Transfer and Hotel ) Health Insurance Private Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel Fully Paid Training Free Greek Course More Benefits and Discounts And More...
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