Berkshirejobs
Overview
Position Title:
Bilingual Video Teller Specialist Department:
Retail Services Work Arrangement:
Hybrid (upon completion of training and onboarding) Bilingual employees are eligible to receive a $1.50 an hour stipend in addition to the posted pay range below after completing a proficiency test. We are guided by our IDEA principles – Inclusion, Diversity, Equity, and Accessibility to support a workforce that reflects our community. Our principles support Greylock’s mission and our goals of building a diverse workforce – reflecting multiple identities – and supporting the diverse communities we serve. We strive to ensure that the spaces in which we work and community members we engage are inclusive. To be employed by Greylock Federal Credit Union employees must reside in one of the following states: Massachusetts, New York, Vermont, or Connecticut. Review of the candidate pool for each opportunity with Greylock Federal Credit Union will begin on the fourteenth day of posting.
Responsibilities
Under the supervision of the Video Operations Manager, perform a variety of teller transactions and assist Credit Union members via remote video connection in conformance with established policies, strategies and procedures. Accurately process a variety of member service and teller transactions via video conferencing in accordance with interactive teller machine procedures and cash handling and safeguards policy. Work independently to assist members virtually with their transactions. Review and process imaged checks, process cash transactions and balance accounts. Serve as a member service representative, providing a variety of limited member service transactions virtually. Assist members with account maintenance, account opening/closing, online banking, stop payments, consumer loans, and debit card disputes. Troubleshoot and resolve problems referred by members. Work independently and in a remote location, adhering to security practices and guidelines. Secure workstation (lock computer), key-card and maintain confidentiality of member information, in addition to regulatory compliance. Stay current with job knowledge through training. Perform transaction overrides specific to Video Teller processing after completing override comprehension training for Video Teller Specialists - provided by Retail Services. Participate in sales campaigns through the guidance of department goals and product knowledge resources. Actively cross-sell and provide information concerning Credit Union products and services in accordance with policies. Promote business development and broaden the member base. Respond to member inquiries via telephone, virtually or video conference chat. Refer members to departments for additional services or information, as applicable. Possess a strong understanding of ATM and ITM functions (transaction processing, daily balancing and troubleshooting errors) specific to NCR terminals. Related Responsibilities: Use Greylock’s principles of Relationship Decisioning. Promote the Credit Union wherever possible. Represent the Credit Union in local civic, community and professional organizations when appropriate. The above is a description of the ordinary duties of the position. It should be expected that from time to time other duties related and unrelated to the above may be assigned and therefore required.
Position Requirements
High School diploma or equivalent. Six months cash handling experience in a financial or service-related position preferred. Good working knowledge of the Credit Union products and services. Ability to efficiently and effectively service a high volume of transactions. Perform as a team player, displaying a positive and professional attitude toward members and co-workers. Ability to work independently and in a remote location. Attention to detail and demonstrates strong customer service, organizational, oral and written communication skills. Ability to use various types of office equipment, including proficiency in Word, Outlook, and Excel. Ability to lift up to 25 pounds and sit or stand for a long period of time.
Supervisory Scope
None
Compensation and Benefits
The salary range for this role is $20.00 to $22.34 an hour. This is the salary range we in good faith believe we would pay for this role at the time of this posting. We may pay more than the posted range for exceptionally qualified individuals. An employee’s pay position within the pay band will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience (job and life), skills (specific and transferable), seniority, performance, and business organizational needs. This range may also be modified in the future. Service and stability:
With a history going back to the 1930s, Greylock has served and grown within the Berkshire County community for almost a century, building deep roots in the area and the lives of the members we serve. Now serving over 100,000 members, Greylock is committed to building a team that loves to put others first. Opportunities to grow:
We offer clear career pathways, ongoing training and upskilling, and a supportive culture that invests in your success. Here, your work is purposeful, values-driven, and makes a real impact in our community. Benefits that work:
What’s a great place to work and grow your career with a competitive benefits package? Greylock’s health benefits are largely market leading. We offer a comprehensive package of value including health options (2 medical plans, FSA Medical/Dependent Care, HSA/HRA, dental, vision, wellness), retirement with employer match and pension contributions, PTO, employee incentive plans, and profit sharing. We provide employer-paid life insurance and both short- and long-term disability. Additional life, accident, and critical illness benefits may be elected. We continue to engage with employee feedback and augment our offerings, recently adding pet insurance and Medicare employee assistance, among others.
#J-18808-Ljbffr
Position Title:
Bilingual Video Teller Specialist Department:
Retail Services Work Arrangement:
Hybrid (upon completion of training and onboarding) Bilingual employees are eligible to receive a $1.50 an hour stipend in addition to the posted pay range below after completing a proficiency test. We are guided by our IDEA principles – Inclusion, Diversity, Equity, and Accessibility to support a workforce that reflects our community. Our principles support Greylock’s mission and our goals of building a diverse workforce – reflecting multiple identities – and supporting the diverse communities we serve. We strive to ensure that the spaces in which we work and community members we engage are inclusive. To be employed by Greylock Federal Credit Union employees must reside in one of the following states: Massachusetts, New York, Vermont, or Connecticut. Review of the candidate pool for each opportunity with Greylock Federal Credit Union will begin on the fourteenth day of posting.
Responsibilities
Under the supervision of the Video Operations Manager, perform a variety of teller transactions and assist Credit Union members via remote video connection in conformance with established policies, strategies and procedures. Accurately process a variety of member service and teller transactions via video conferencing in accordance with interactive teller machine procedures and cash handling and safeguards policy. Work independently to assist members virtually with their transactions. Review and process imaged checks, process cash transactions and balance accounts. Serve as a member service representative, providing a variety of limited member service transactions virtually. Assist members with account maintenance, account opening/closing, online banking, stop payments, consumer loans, and debit card disputes. Troubleshoot and resolve problems referred by members. Work independently and in a remote location, adhering to security practices and guidelines. Secure workstation (lock computer), key-card and maintain confidentiality of member information, in addition to regulatory compliance. Stay current with job knowledge through training. Perform transaction overrides specific to Video Teller processing after completing override comprehension training for Video Teller Specialists - provided by Retail Services. Participate in sales campaigns through the guidance of department goals and product knowledge resources. Actively cross-sell and provide information concerning Credit Union products and services in accordance with policies. Promote business development and broaden the member base. Respond to member inquiries via telephone, virtually or video conference chat. Refer members to departments for additional services or information, as applicable. Possess a strong understanding of ATM and ITM functions (transaction processing, daily balancing and troubleshooting errors) specific to NCR terminals. Related Responsibilities: Use Greylock’s principles of Relationship Decisioning. Promote the Credit Union wherever possible. Represent the Credit Union in local civic, community and professional organizations when appropriate. The above is a description of the ordinary duties of the position. It should be expected that from time to time other duties related and unrelated to the above may be assigned and therefore required.
Position Requirements
High School diploma or equivalent. Six months cash handling experience in a financial or service-related position preferred. Good working knowledge of the Credit Union products and services. Ability to efficiently and effectively service a high volume of transactions. Perform as a team player, displaying a positive and professional attitude toward members and co-workers. Ability to work independently and in a remote location. Attention to detail and demonstrates strong customer service, organizational, oral and written communication skills. Ability to use various types of office equipment, including proficiency in Word, Outlook, and Excel. Ability to lift up to 25 pounds and sit or stand for a long period of time.
Supervisory Scope
None
Compensation and Benefits
The salary range for this role is $20.00 to $22.34 an hour. This is the salary range we in good faith believe we would pay for this role at the time of this posting. We may pay more than the posted range for exceptionally qualified individuals. An employee’s pay position within the pay band will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience (job and life), skills (specific and transferable), seniority, performance, and business organizational needs. This range may also be modified in the future. Service and stability:
With a history going back to the 1930s, Greylock has served and grown within the Berkshire County community for almost a century, building deep roots in the area and the lives of the members we serve. Now serving over 100,000 members, Greylock is committed to building a team that loves to put others first. Opportunities to grow:
We offer clear career pathways, ongoing training and upskilling, and a supportive culture that invests in your success. Here, your work is purposeful, values-driven, and makes a real impact in our community. Benefits that work:
What’s a great place to work and grow your career with a competitive benefits package? Greylock’s health benefits are largely market leading. We offer a comprehensive package of value including health options (2 medical plans, FSA Medical/Dependent Care, HSA/HRA, dental, vision, wellness), retirement with employer match and pension contributions, PTO, employee incentive plans, and profit sharing. We provide employer-paid life insurance and both short- and long-term disability. Additional life, accident, and critical illness benefits may be elected. We continue to engage with employee feedback and augment our offerings, recently adding pet insurance and Medicare employee assistance, among others.
#J-18808-Ljbffr