ChargerHelp
About Us
ChargerHelp! Inc., a California-based tech company, offers impactful solutions that power-up the EV ecosystem by providing Reliability as a Service (RaaS), data-driven insights via our EMPWR platform, and Learning & Development to prepare the next generation of EVSE technicians. We pride ourselves on being a trusted partner within our industry.
In the EVSE landscape, we're not just solving a challenge; we're driving the charge towards a sustainable future. Our mission is crystal clear: maximizing EV charging station uptime to unlock the full potential of mass EV adoption. Through innovation, integrity, and an unwavering commitment to quality and safety, we foster a culture of excellence and trust. If you join us, you’ll be part of a dynamic team of skilled electricians and technicians leading EV reliability. Together, we're not just changing the industry; we’re helping shape the future of transportation and environmental sustainability.
Role Overview
We're looking for a Senior Product Designer to join our small, highly collaborative team. You'll work closely with our engineering and product teams to design and enhance our user experiences while having significant influence on our product direction as we grow. This role combines hands-on design work with the chance to build cutting-edge AI-enhanced software that transforms how EV charging infrastructure is maintained and managed. On our nimble team, you'll have significant autonomy and impact. We value designers who thrive in startup environments, take ownership, and are excited about implementing ambitious solutions that provide real-world value to our customers. You'll be part designer, part product strategist, part user advocate, and part design system architect. Our Team Structure
You'll be joining a lean, balanced team building our EMPWR product, working closely alongside three Senior Engineers and our Engineering Manager. This structure ensures you'll have direct collaboration with technical leadership, product strategy input, and clear ownership areas while working as part of a unified team focused on delivering exceptional user experiences. Design Environment
Design at ChargerHelp includes: Design Tools: Figma for design, Vercel for prototyping
Frontend technology: React and React Native applications serving web and mobile users
User Base: Field technicians, internal and external remote operations teams, and stakeholders throughout the EV charging ecosystem
We're focused on creating intuitive interfaces for teams making data-driven decisions within complex systems and providing observable automation to drive efficiency at scale. Key Outcomes and Responsibilities
Ensure Our Products Have Best-in-Class User Experiences
Objective
: Deliver exceptional user experiences that set the standard in the EV charging industry Partner directly with our engineering teams to design and enhance user interfaces that bring SaaS and Consumer best practices to the EV charging industry
Lead user research and usability testing to validate design decisions and continuously improve our products
Design intuitive interfaces for complex EV charging data that transform technical information into actionable insights for both remote operations and field technician teams
Implement best practices for information architecture, interaction design, and accessibility across all user touchpoints
Work hands-on across the complete design process from user research through final implementation and iteration
Own the Design System Across Our Platform
Objective
: Build and maintain a cohesive design system that scales with our growth Develop and maintain a comprehensive design system that ensures consistency across web and mobile applications
Create reusable components and design patterns that accelerate development while maintaining design quality
Establish design standards, guidelines, and documentation that enable the entire team to make consistent design decisions
Bridge the gap between design vision and technical implementation through close collaboration with engineering
Support Product Strategy Execution
Objective
: Be operationally involved in a product management capacity to drive successful product execution Take end-to-end ownership of specific product initiatives from conception to launch
Create and maintain written documentation to support design decisions, including in PRDs, feature requirements, and acceptance criteria
Conduct competitive analysis and user interviews to inform product roadmap decisions; guide discovery sessions that validate assumptions and identify opportunities
Represent user needs in product-related conversations throughout the company, taking into consideration technical constraints and business priorities
Skills and Qualifications
Must-Have:
Methodical, detail-oriented, and self-directed working style
Have worked on complex workflows, enterprise SaaS, or highly technical products
Experience with Figma, prototyping tools, and user research methodologies
Demonstrated success with and passion for working with diverse teams
Nice-to-Have:
Experience on small product teams (2-5 engineers)
Interest in electric vehicles and climate tech
Remote Work Details
Flexible work hours with core collaboration hours in US time zones
Regular video stand-ups and planning sessions via Zoom
Asynchronous communication via Slack and project management tools
No regular on-site requirements
Growth Opportunities
Significant influence on technical architecture decisions
Chance to shape emerging AI integration strategy
Leadership opportunities as the team scales
Direct visibility to company leadership and impact
Our Hiring Journey
We've designed our interview process to be focused, transparent, and respectful of your time: Recruiter Screening (30 min)
: Initial conversation about your background and our team
Design Assessment (2 hours)
: Practical product design exercise and systems discussion
Team Interview (1 hour)
: Meet engineering and product teammates
Executive Interview (1 hour)
: Explore how you'll impact our mission and growth
Perks Basic Health Insurance: Medical, Dental, and Vision
Paid Time Off and Sick Leave
Mileage reimbursement
Company Equity
End of Year Holiday Week Off
Please, we kindly ask that we don’t receive solicitation from third parties*
Salary Range
:
$140,000 - $170,000 per year
#J-18808-Ljbffr
We're looking for a Senior Product Designer to join our small, highly collaborative team. You'll work closely with our engineering and product teams to design and enhance our user experiences while having significant influence on our product direction as we grow. This role combines hands-on design work with the chance to build cutting-edge AI-enhanced software that transforms how EV charging infrastructure is maintained and managed. On our nimble team, you'll have significant autonomy and impact. We value designers who thrive in startup environments, take ownership, and are excited about implementing ambitious solutions that provide real-world value to our customers. You'll be part designer, part product strategist, part user advocate, and part design system architect. Our Team Structure
You'll be joining a lean, balanced team building our EMPWR product, working closely alongside three Senior Engineers and our Engineering Manager. This structure ensures you'll have direct collaboration with technical leadership, product strategy input, and clear ownership areas while working as part of a unified team focused on delivering exceptional user experiences. Design Environment
Design at ChargerHelp includes: Design Tools: Figma for design, Vercel for prototyping
Frontend technology: React and React Native applications serving web and mobile users
User Base: Field technicians, internal and external remote operations teams, and stakeholders throughout the EV charging ecosystem
We're focused on creating intuitive interfaces for teams making data-driven decisions within complex systems and providing observable automation to drive efficiency at scale. Key Outcomes and Responsibilities
Ensure Our Products Have Best-in-Class User Experiences
Objective
: Deliver exceptional user experiences that set the standard in the EV charging industry Partner directly with our engineering teams to design and enhance user interfaces that bring SaaS and Consumer best practices to the EV charging industry
Lead user research and usability testing to validate design decisions and continuously improve our products
Design intuitive interfaces for complex EV charging data that transform technical information into actionable insights for both remote operations and field technician teams
Implement best practices for information architecture, interaction design, and accessibility across all user touchpoints
Work hands-on across the complete design process from user research through final implementation and iteration
Own the Design System Across Our Platform
Objective
: Build and maintain a cohesive design system that scales with our growth Develop and maintain a comprehensive design system that ensures consistency across web and mobile applications
Create reusable components and design patterns that accelerate development while maintaining design quality
Establish design standards, guidelines, and documentation that enable the entire team to make consistent design decisions
Bridge the gap between design vision and technical implementation through close collaboration with engineering
Support Product Strategy Execution
Objective
: Be operationally involved in a product management capacity to drive successful product execution Take end-to-end ownership of specific product initiatives from conception to launch
Create and maintain written documentation to support design decisions, including in PRDs, feature requirements, and acceptance criteria
Conduct competitive analysis and user interviews to inform product roadmap decisions; guide discovery sessions that validate assumptions and identify opportunities
Represent user needs in product-related conversations throughout the company, taking into consideration technical constraints and business priorities
Skills and Qualifications
Must-Have:
Methodical, detail-oriented, and self-directed working style
Have worked on complex workflows, enterprise SaaS, or highly technical products
Experience with Figma, prototyping tools, and user research methodologies
Demonstrated success with and passion for working with diverse teams
Nice-to-Have:
Experience on small product teams (2-5 engineers)
Interest in electric vehicles and climate tech
Remote Work Details
Flexible work hours with core collaboration hours in US time zones
Regular video stand-ups and planning sessions via Zoom
Asynchronous communication via Slack and project management tools
No regular on-site requirements
Growth Opportunities
Significant influence on technical architecture decisions
Chance to shape emerging AI integration strategy
Leadership opportunities as the team scales
Direct visibility to company leadership and impact
Our Hiring Journey
We've designed our interview process to be focused, transparent, and respectful of your time: Recruiter Screening (30 min)
: Initial conversation about your background and our team
Design Assessment (2 hours)
: Practical product design exercise and systems discussion
Team Interview (1 hour)
: Meet engineering and product teammates
Executive Interview (1 hour)
: Explore how you'll impact our mission and growth
Perks Basic Health Insurance: Medical, Dental, and Vision
Paid Time Off and Sick Leave
Mileage reimbursement
Company Equity
End of Year Holiday Week Off
Please, we kindly ask that we don’t receive solicitation from third parties*
Salary Range
:
$140,000 - $170,000 per year
#J-18808-Ljbffr